LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Aviation Industry
Aviation Customer Service Essentials
REF: AV-PSE-W
Who Is It For
This certification is designed for entry-level aviation professionals and career changers who are keen to develop fundamental customer service skills specific to the aviation context. It's particularly suitable for individuals working or aspiring to work in roles such as check-in staff, flight attendants, and customer service agents.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Passenger Feedback Analysis — S6 | 100 | 70 | 20 |
| 2 | Service Recovery Techniques — S5 | 100 | 70 | 20 |
| 3 | Cultural Awareness in Aviation — S4 | 50 | 35 | 10 |
| 4 | Passenger Handling and Support — S3 | 75 | 50 | 15 |
| 5 | Communication Skills for Aviation Professionals — S2 | 75 | 50 | 15 |
| 6 | Introduction to Aviation Customer Service — S1 | 100 | 70 | 20 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM