LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Aviation Industry
Adv Certificate in Premium Lounge & Concierge Services
REF: AV-PSE-P
Who Is It For
This certification is designed for current passenger service professionals with intermediate experience seeking to specialise in premium lounge and concierge roles. It is ideal for those looking to elevate their service levels and operational understanding to enhance customer satisfaction.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Health and Safety Protocols — S6 | 75 | 45 | 20 |
| 2 | Customer Experience Management — S5 | 100 | 60 | 30 |
| 3 | Operational Efficiency in Premium Services — S4 | 75 | 45 | 20 |
| 4 | Concierge Service Excellence — S3 | 75 | 45 | 20 |
| 5 | Luxury Lounge Management — S2 | 100 | 60 | 30 |
| 6 | Advanced Customer Service Practices — S1 | 75 | 45 | 20 |
| Total | 500 | |||
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM