LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Aviation Industry
Master Certificate in Airport Customer Experience
REF: AV-PSE-L
Who Is It For
This programme is designed for senior airport professionals, such as customer service managers or operations leaders, who have extensive experience in passenger services. They need this certification to refine their strategic leadership skills for fostering excellent customer experiences.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Sustainability in Airport Operations — S6 | 50 | 25 | 20 |
| 2 | Leadership and Team Development — S5 | 125 | 60 | 45 |
| 3 | Global Best Practices in Customer Service — S4 | 75 | 40 | 25 |
| 4 | Innovation and Technology in Passenger Services — S3 | 75 | 40 | 25 |
| 5 | Operational Excellence — S2 | 75 | 40 | 25 |
| 6 | Strategic Customer Experience Management — S1 | 100 | 50 | 35 |
| Total | 500 | |||
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM