LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Aviation Industry
Adv Certificate in Cabin Crew Leadership & Service
REF: AV-AHC-P
Who Is It For
This certification is designed for current cabin crew members who have at least 2 years of experience in the aviation hospitality sector and aspire to improve their leadership skills and service excellence in high-paced environments.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Personal Resilience and Professional Development — S6 | 100 | 60 | 30 |
| 2 | Service Design and Coordination — S5 | 75 | 45 | 20 |
| 3 | Conflict Management and Resolution — S4 | 75 | 45 | 20 |
| 4 | Safety and Compliance Procedures — S3 | 75 | 45 | 20 |
| 5 | Advanced Customer Service Techniques — S2 | 75 | 45 | 20 |
| 6 | Leadership Dynamics in Aviation — S1 | 100 | 60 | 30 |
| Total | 500 | |||
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM