LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Aviation Industry
Retail Sales in the Aviation Environment
REF: AV-ARD-W
Who Is It For
This workshop is ideal for individuals currently in retail roles or those new to the aviation industry seeking to specialise in airport retail and duty-free sales. It suits those with limited or no prior experience in the aviation sector who aim to enhance their customer service and sales competencies.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Consumer Behaviour Analysis — S6 | 75 | 50 | 15 |
| 2 | Cultural Awareness in Retail — S5 | 75 | 50 | 15 |
| 3 | Sales Techniques and Strategies — S4 | 100 | 70 | 20 |
| 4 | Duty-Free Retail Knowledge — S3 | 75 | 50 | 15 |
| 5 | Customer Service Excellence — S2 | 100 | 70 | 20 |
| 6 | Introduction to Airport Retail — S1 | 75 | 50 | 15 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM