LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Hospitality Industry
Guest Greeting & Communication
REF: HS-FOO-W
Who Is It For
This workshop is designed for entry-level front office staff in hospitality settings, including receptionists and concierge personnel, who wish to enhance their communication skills and professionalism.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Personalised Service Strategies — S6 | 75 | 50 | 15 |
| 2 | Customer Interaction Scenarios — S5 | 100 | 70 | 20 |
| 3 | Managing Guest Enquiries — S4 | 75 | 50 | 15 |
| 4 | Guest Greeting Procedures — S3 | 75 | 50 | 15 |
| 5 | Verbal and Non-verbal Techniques — S2 | 75 | 50 | 15 |
| 6 | Foundations of Communication in Hospitality — S1 | 100 | 70 | 20 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM