LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Hospitality Industry
Certificate in Front Office Procedures
REF: HS-FOO-F
Who Is It For
This certification is designed for individuals seeking to begin their careers in the hospitality industry, particularly in front office operations. It is suited for those with little to no prior experience in this environment who wish to establish a foundational knowledge base to enhance their employability.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Financial Awareness for Front Desk — S6 | 100 | 70 | 20 |
| 2 | Problem-Solving in Front Office — S5 | 100 | 70 | 20 |
| 3 | Communication Skills — S4 | 75 | 50 | 15 |
| 4 | Front Office Technology — S3 | 75 | 50 | 15 |
| 5 | Customer Service Principles — S2 | 75 | 50 | 15 |
| 6 | Introduction to Front Office Operations — S1 | 75 | 50 | 15 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM