LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Hospitality Industry
Master Certificate in Front Office Management
REF: HS-FOO-L
Who Is It For
This certification is designed for current front office managers and experienced team leaders who are seeking to advance to senior management positions. Candidates should have several years of practical experience in hospitality operations and a strong desire to enhance their leadership capabilities.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Training and Development Programs — S6 | 75 | 40 | 25 |
| 2 | Conflict Resolution and Problem Solving — S5 | 75 | 40 | 25 |
| 3 | Operational Systems and Technology — S4 | 50 | 25 | 20 |
| 4 | Advanced Leadership in Hospitality — S3 | 125 | 60 | 45 |
| 5 | Guest Experience and Satisfaction — S2 | 75 | 40 | 25 |
| 6 | Strategic Front Office Management — S1 | 100 | 50 | 35 |
| Total | 500 | |||
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM