LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Travel & Tourism Industry
Certificate in Cruise Guest Services
REF: TT-CMT-F
Who Is It For
This certification is designed for individuals starting their career in the cruise industry, particularly those in entry-level roles looking to enhance their guest service skills and knowledge. It is ideal for those who aspire to improve guest experience and aspire for advancement within the hospitality sector of maritime tourism.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Problem Solving and Complaint Handling — S6 | 50 | 35 | 10 |
| 2 | Customer Feedback and Resolution — S5 | 75 | 50 | 15 |
| 3 | Service Operations in Cruise Lines — S4 | 75 | 50 | 15 |
| 4 | Communication and Interpersonal Skills — S3 | 100 | 70 | 20 |
| 5 | Principles of Guest Services — S2 | 125 | 90 | 25 |
| 6 | Introduction to Cruise Industry — S1 | 75 | 50 | 15 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM