LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Retail Industry
Fundamentals of Retail Etiquette & Upselling
REF: RT-RSC-W
Who Is It For
This is ideal for retail staff and customer service representatives new to the industry or looking to sharpen their sales skills and customer engagement techniques.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Feedback and Service Improvement — S6 | 75 | 50 | 15 |
| 2 | Creating Memorable Shopping Experiences — S5 | 100 | 70 | 20 |
| 3 | Understanding Customer Needs — S4 | 75 | 50 | 15 |
| 4 | Upselling and Cross-Selling Strategies — S3 | 75 | 50 | 15 |
| 5 | Customer Engagement Techniques — S2 | 75 | 50 | 15 |
| 6 | Introduction to Retail Etiquette — S1 | 100 | 70 | 20 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM