LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Retail Industry
Certificate in Retail Sales & Service Operations
REF: RT-RSC-F
Who Is It For
This certification is intended for individuals new to the retail industry, particularly those in entry-level sales and service roles. It is ideal for those seeking to build a solid understanding of retail operations and improve their ability to serve customers effectively.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Sales Strategies and Techniques — S6 | 75 | 50 | 15 |
| 2 | Problem Solving in Customer Interactions — S5 | 75 | 50 | 15 |
| 3 | Technology in Retail — S4 | 50 | 35 | 10 |
| 4 | Retail Operations Management — S3 | 75 | 50 | 15 |
| 5 | Customer Service Skills — S2 | 100 | 70 | 20 |
| 6 | Introduction to Retail Sales — S1 | 125 | 90 | 25 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM