LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Retail Industry
Adv Certificate in Relationship Selling & CRM
REF: RT-RSC-P
Who Is It For
This certification is aimed at retail sales practitioners with existing experience in sales or customer service roles who wish to advance their skills in relationship management and CRM to enhance their professional capabilities.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Innovative CRM Techniques — S6 | 75 | 45 | 20 |
| 2 | Customer Feedback Management — S5 | 75 | 45 | 20 |
| 3 | Personalised Sales Approaches — S4 | 100 | 60 | 30 |
| 4 | Customer Data Analysis — S3 | 75 | 45 | 20 |
| 5 | CRM Systems and Tools — S2 | 75 | 45 | 20 |
| 6 | Advanced Relationship Selling Strategies — S1 | 100 | 60 | 30 |
| Total | 500 | |||
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM