LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Retail Industry
Master Certificate in Retail Customer Experience Management
REF: RT-RSC-L
Who Is It For
This certification is designed for senior retail managers, customer experience leaders, and aspiring executives with extensive experience in the retail industry. They aim to enhance their leadership skills and strategic approach to customer experience management.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Strategic Planning for Customer Experience — S6 | 100 | 50 | 35 |
| 2 | Leadership in Organisational Change — S5 | 75 | 40 | 25 |
| 3 | Customer Journey Mapping and Improvement — S4 | 50 | 25 | 20 |
| 4 | Innovation in Customer Experience — S3 | 100 | 50 | 35 |
| 5 | Advanced Data Analysis and Insights — S2 | 75 | 40 | 25 |
| 6 | Strategic Customer Experience Leadership — S1 | 100 | 50 | 35 |
| Total | 500 | |||
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM