LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
IT Industry
Master Certificate in IT Service Management (ITSM)
REF: IT-ISM-L
Who Is It For
This certification is designed for senior IT professionals such as IT managers, Service Delivery Managers, and IT Directors who are responsible for shaping IT service strategies. It targets individuals with extensive experience in IT service management seeking to enhance their strategic leadership abilities and drive organisational service improvements.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Process Improvement — S6 | 75 | 40 | 25 |
| 2 | Technology Integration — S5 | 75 | 40 | 25 |
| 3 | IT Service Innovation — S4 | 75 | 40 | 25 |
| 4 | Leadership in IT — S3 | 100 | 50 | 35 |
| 5 | Advanced IT Operations — S2 | 75 | 40 | 25 |
| 6 | Strategic Service Management — S1 | 100 | 50 | 35 |
| Total | 500 | |||
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM