LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Beauty Industry
Effective Client Communication & Front Desk Skills
REF: BE-SSM-W
Who Is It For
This is designed for individuals beginning their careers in the beauty industry, specifically those in entry-level roles or those aspiring to manage the client-facing operations in a salon or spa. No prior experience is required, making it ideal for career switchers or those new to the field.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Impact of Communication on Business — S6 | 125 | 90 | 25 |
| 2 | Conflict Resolution Techniques — S5 | 75 | 50 | 15 |
| 3 | Client Needs Assessment — S4 | 75 | 50 | 15 |
| 4 | Front Desk Operations — S3 | 50 | 35 | 10 |
| 5 | Customer Service Excellence — S2 | 75 | 50 | 15 |
| 6 | Introduction to Client Communication — S1 | 100 | 70 | 20 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM