LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 29995 — Learning Services Terminology
REF: MGT-EDU-29995
Who Is It For
This certification is aimed at senior leaders, educational managers, and strategic decision-makers with significant experience in the education sector. These individuals require this certification to validate their expertise in implementing ISO standards to improve learning services.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Evaluation and Continuous Improvement
Understanding Evaluation Frameworks in Learning Services
12 classes
1.1 Define Key Evaluation Terms in Learning Services
1.1 Define Key Concepts in Evaluation Frameworks
1.2 Identify Different Evaluation Frameworks and Their Purposes
1.2 Explore Different Types of Evaluation Frameworks
1.3 Analyze The Components of Effective Evaluation Frameworks
1.3 Identify Stakeholders in Learning Services Evaluation
1.4 Compare Qualitative and Quantitative Evaluation Methods
1.4 Analyze the Role of Data in Continuous Improvement
1.5 Develop Criteria for Evaluating Learning Service Outcomes
1.5 Develop an Evaluation Plan for Learning Services
1.6 Create an Action Plan for Continuous Improvement Based on Evaluation Results
1.6 Implement Feedback Mechanisms for Ongoing Improvement
Data Collection Methods for Learning Evaluation
12 classes
2.1 Identify Key Objectives for Learning Evaluation
2.1 Identify Key Objectives for Learning Evaluation
2.2 Explore Qualitative Data Collection Techniques
2.2 Explore Quantitative Data Collection Techniques
2.3 Examine Quantitative Data Collection Methods
2.3 Analyze Qualitative Data Collection Methods
2.4 Implement Surveys and Questionnaires for Feedback
2.4 Implement Mixed Methods for Comprehensive Evaluation
2.5 Analyze Data for Continuous Improvement Insights
2.5 Assess Data Reliability and Validity in Learning Contexts
2.6 Develop Action Plans Based on Evaluation Findings
2.6 Develop an Action Plan for Continuous Improvement Based on Findings
Analyzing Evaluation Data for Continuous Improvement
12 classes
3.1 Identify Key Evaluation Metrics for Improvement
3.1 Identify Key Metrics for Evaluation
3.2 Collect and Organize Evaluation Data Effectively
3.2 Collect and Organize Evaluation Data
3.3 Analyze Data Trends and Patterns for Insights
3.3 Analyze Data Trends and Patterns
3.4 Assess the Impact of Changes Based on Evaluation Findings
3.4 Interpret Evaluation Results for Improvement
3.5 Develop Action Plans for Continuous Improvement
3.5 Develop Action Plans Based on Findings
3.6 Communicate Evaluation Results to Stakeholders
3.6 Implement and Monitor Changes for Continuous Improvement
Implementing Change: Strategies for Improvement in Learning Services
12 classes
4.1 Assessing Current Learning Service Effectiveness
4.1 Identify Key Areas for Improvement in Learning Services
4.2 Identifying Key Areas for Improvement
4.2 Analyze Stakeholder Feedback to Inform Change
4.3 Engaging Stakeholders in Change Initiatives
4.3 Develop Actionable Strategies for Effective Learning Service Delivery
4.4 Developing Action Plans for Implementation
4.4 Implement Change Management Techniques in Learning Initiatives
4.5 Measuring Progress and Outcomes of Changes
4.5 Monitor Progress and Evaluate Outcomes of Improvement Strategies
4.6 Reflecting on Lessons Learned for Future Enhancements
4.6 Foster a Culture of Continuous Improvement in Learning Services
Sustaining Improvement: Monitoring and Feedback Loops
12 classes
5.1 Define Key Concepts of Monitoring for Continuous Improvement
5.1 Analyze Current Improvement Metrics
5.2 Identify Effective Feedback Mechanisms in Learning Services
5.2 Identify Key Stakeholders for Feedback
5.3 Analyze Data Collection Methods for Evaluating Improvement
5.3 Develop Effective Feedback Collection Methods
5.4 Develop Strategies for Implementing Feedback Loops
5.4 Implement Real-Time Monitoring Systems
5.5 Create a Plan for Sustaining Improvement Through Monitoring
5.5 Evaluate Collected Feedback for Trends
5.6 Evaluate Real-World Applications of Monitoring and Feedback Loops
5.6 Design Continuous Improvement Action Plans
2
Leadership in Educational Settings
Understanding Leadership Theories in Education
6 classes
1.1 Identify Key Leadership Theories in Education
1.2 Analyze the Impact of Transformational Leadership
1.3 Explore Situational Leadership in Educational Contexts
1.4 Evaluate Distributed Leadership and Collaboration
1.5 Compare Autocratic vs. Democratic Leadership Styles
1.6 Apply Leadership Theories to Real-World Educational Scenarios
Understanding Leadership Theories in Education
6 classes
1.1 Explore Key Leadership Theories in Education
1.2 Identify Characteristics of Effective Educational Leaders
1.3 Analyze the Impact of Leadership Styles on Learning Environments
1.4 Compare Transformational and Transactional Leadership in Schools
1.5 Assess the Role of Emotional Intelligence in Educational Leadership
1.6 Apply Leadership Theories to Real-World Educational Scenarios
Developing a Leadership Vision for Educational Settings
6 classes
2.1 Define the Key Elements of a Leadership Vision
2.2 Analyze the Impact of Leadership Vision on Educational Outcomes
2.3 Create a Personal Leadership Vision Statement
2.4 Collaborate to Develop a Shared Leadership Vision
2.5 Evaluate Existing Leadership Visions in Educational Settings
2.6 Present and Advocate for a Leadership Vision to Stakeholders
Building a Vision for Educational Leadership
6 classes
2.1 Define Vision: Understanding the Core Components of Educational Leadership
2.2 Analyze Current Trends: Identifying Influential Factors in Educational Vision
2.3 Create Collaborative Goals: Engaging Stakeholders in the Vision-Building Process
2.4 Develop a Strategic Plan: Mapping a Path to Achieve the Vision
2.5 Communicate Effectively: Crafting a Message that Inspires and Motivates
2.6 Evaluate and Adjust: Monitoring Progress and Adapting the Vision as Needed
Strategic Decision-Making in Educational Leadership
6 classes
3.1 Analyze the Role of Strategic Decision-Making in Educational Leadership
3.2 Identify Key Factors Influencing Strategic Decisions in Education
3.3 Evaluate Different Decision-Making Models for Educational Leaders
3.4 Apply SWOT Analysis to Educational Leadership Scenarios
3.5 Develop a Strategic Decision-Making Framework for Your Institution
3.6 Reflect on Real-Life Case Studies of Strategic Decisions in Education
Effective Communication and Collaborative Leadership
6 classes
3.1 Define Effective Communication in Leadership
3.2 Identify Key Components of Collaborative Leadership
3.3 Analyze the Role of Active Listening in Team Dynamics
3.4 Explore Strategies for Facilitating Constructive Feedback
3.5 Develop a Communication Plan for Leadership Initiatives
3.6 Implement Collaborative Techniques for Group Decision-Making
Building and Leading Diverse Teams in Education
6 classes
4.1 Understand the Importance of Diverse Teams in Education
4.2 Identify Barriers to Diversity in Educational Settings
4.3 Explore Strategies for Recruitment of Diverse Team Members
4.4 Cultivate an Inclusive Team Culture in Education
4.5 Implement Effective Communication Techniques for Diverse Teams
4.6 Evaluate the Impact of Diversity on Team Performance in Education
Transformational Leadership Practices in Education
6 classes
4.1 Explore the Foundations of Transformational Leadership
4.2 Identify Key Characteristics of Transformational Leaders
4.3 Analyze Real-World Examples of Transformational Leadership in Education
4.4 Assess the Impact of Transformational Leadership on School Culture
4.5 Develop Action Plans for Implementing Transformational Leadership Strategies
4.6 Reflect on Personal Leadership Growth Through Transformational Practices
Assessing and Enhancing Leadership Effectiveness in Education
6 classes
5.1 Identify Key Indicators of Leadership Effectiveness
5.2 Analyze Leadership Styles and Their Impact on Learning
5.3 Evaluate the Role of Communication in Leadership Success
5.4 Explore Strategies for Fostering Collaborative Leadership
5.5 Develop Action Plans for Leadership Improvement
5.6 Implement Feedback Mechanisms to Enhance Leadership Practices
Leading Change and Innovation in Educational Settings
6 classes
5.1Identify Key Drivers of Change in Educational Settings
5.2Analyze Barriers to Implementing Change in Leadership
5.3Develop Strategies for Fostering Innovation in Schools
5.4Engage Stakeholders in the Change Process
5.5Evaluate the Impact of Change Initiatives on Learning Outcomes
5.6Create a Sustainable Change Management Plan for Educational Institutions
3
Quality Assurance in Learning Services
Understanding Quality Assurance Principles in Learning Services
6 classes
1.1 Define Key Quality Assurance Terms in Learning Services
1.2 Explore the Importance of Quality Assurance in Education
1.3 Identify Standards and Frameworks for Quality Assurance
1.4 Examine Methods for Assessing Learning Service Quality
1.5 Analyze Case Studies of Effective Quality Assurance Practices
1.6 Develop a Quality Assurance Improvement Plan for Learning Services
Frameworks and Standards for Educational Quality Assurance
6 classes
2.1 Identify Key Educational Quality Assurance Frameworks
2.2 Analyze the Role of ISO Standards in Learning Services
2.3 Evaluate the Impact of Quality Assurance on Learner Outcomes
2.4 Compare National vs. International Standards in Education
2.5 Develop a Quality Assurance Strategy for Learning Services
2.6 Implement Continuous Improvement Processes in Educational Settings
Implementing Quality Assurance Processes in Learning Environments
12 classes
3.1 Define Quality Assurance in Learning Services
3.1 Define Quality Assurance Concepts in Learning Services
3.2 Identify Key Components of Quality Assurance Processes
3.2 Explore ISO 29995 Standards and Their Importance
3.3 Analyze Existing Quality Assurance Models in Education
3.3 Identify Key Quality Assurance Processes in Learning Environments
3.4 Evaluate Stakeholder Roles in Quality Assurance Implementation
3.4 Develop a Quality Assurance Framework for Learning Services
3.5 Develop Action Plans for Quality Assurance Strategies
3.5 Assess the Effectiveness of Quality Assurance Measures
3.6 Monitor and Review Quality Assurance Outcomes in Learning Environments
3.6 Implement Continuous Improvement Strategies in QA Processes
Evaluating Learning Service Quality Through Metrics and Feedback
6 classes
4.1 Define Key Metrics for Evaluating Learning Service Quality
4.2 Explore Feedback Mechanisms in Learning Services
4.3 Analyze Quantitative Data for Quality Assessment
4.4 Utilize Qualitative Feedback to Enhance Learning Services
4.5 Develop an Action Plan Based on Evaluation Findings
4.6 Implement Continuous Improvement Strategies in Learning Services
Leading Quality Assurance Initiatives in Learning Services
6 classes
5.1 Define Key Terms in Quality Assurance for Learning Services
5.2 Identify Best Practices in Leading Quality Assurance Initiatives
5.3 Analyze Case Studies of Successful Quality Assurance Leadership
5.4 Develop Quality Assurance Metrics for Learning Outcomes
5.5 Implement Stakeholder Feedback Mechanisms in Assurance Processes
5.6 Create a Continuous Improvement Plan for Quality Assurance
4
Strategic Planning and Implementation
Understanding Strategic Planning Principles
6 classes
1.1 Define Key Concepts in Strategic Planning
1.2 Explore the Importance of Vision and Mission Statements
1.3 Identify Stakeholder Roles in Strategic Development
1.4 Analyze SWOT Assessment Techniques for Strategic Planning
1.5 Develop Strategic Objectives Aligned with Organizational Goals
1.6 Create an Action Plan for Effective Strategy Implementation
Analyzing the Educational Environment
12 classes
2.1 Identify Key Factors Influencing the Educational Environment
2.1 Identify Key Educational Trends Impacting Strategic Planning
2.2 Assess Stakeholder Needs and Expectations in Education
2.2 Assess Stakeholder Needs in the Educational Environment
2.3 Analyze Trends and Challenges in Educational Delivery
2.3 Evaluate Internal Resources for Effective Implementation
2.4 Evaluate the Role of Technology in Learning Services
2.4 Analyze External Influences on Educational Service Delivery
2.5 Develop a Strategic Framework for Educational Planning
2.5 Synthesize Data to Formulate Strategic Objectives
2.6 Create an Action Plan for Implementation of Educational Strategies
2.6 Develop Action Plans to Address Environmental Challenges
Setting Strategic Objectives and Goals
6 classes
3.1 Define Strategic Objectives: Understanding the Core Concepts
3.2 Analyze Organizational Vision: Aligning Objectives with Purpose
3.3 Set SMART Goals: Creating Measurable and Achievable Targets
3.4 Prioritize Objectives: Evaluating Impact and Feasibility
3.5 Develop Action Plans: Outlining Steps to Achieve Goals
3.6 Monitor and Adjust: Implementing a Review Process for Objectives
Developing a Strategic Implementation Plan
6 classes
4.1 Analyze Organizational Goals for Strategic Alignment
4.2 Identify Key Stakeholders and Their Roles
4.3 Develop Measurable Objectives for Implementation
4.4 Create a Timeline for Actionable Steps
4.5 Allocate Resources Effectively for Execution
4.6 Evaluate and Adjust the Strategic Implementation Plan
Evaluating and Adapting Strategic Plans
6 classes
5.1 Assessing Strategic Plan Effectiveness
5.2 Identifying Key Performance Indicators for Evaluation
5.3 Gathering and Analyzing Stakeholder Feedback
5.4 Conducting SWOT Analysis on Current Strategies
5.5 Adapting Strategic Plans Based on Evaluation Findings
5.6 Implementing Continuous Improvement in Strategic Planning
5
Application of ISO Standards
Understanding ISO 29995: Core Concepts and Terminology
6 classes
1.1 Define Key Terms in ISO 29995
1.2 Explain the Purpose of ISO 29995 Standards
1.3 Identify the Stakeholders Involved in Learning Services
1.4 Analyze the Structure of ISO 29995 Documentation
1.5 Discuss the Benefits of ISO 29995 Compliance
1.6 Apply ISO 29995 Terminology to Real-World Scenarios
The Role of Standardization in Learning Services
6 classes
2.1 Define Key Terminology in Learning Services Standardization
2.2 Explore the Importance of Standardization in Educational Settings
2.3 Analyze the Benefits of ISO Standards for Learning Services
2.4 Identify Stakeholders in the Standardization Process
2.5 Assess Challenges in Implementing ISO 29995 Standards
2.6 Develop Strategies for Integrating ISO Standards into Learning Services
Implementing ISO 29995: Process and Best Practices
6 classes
3.1 Understand ISO 29995: Key Terminology and Concepts
3.2 Explore the Importance of Learning Services in ISO 29995
3.3 Identify the Steps for Implementing ISO 29995 in Organizations
3.4 Analyze Case Studies: Successful Implementation of ISO 29995
3.5 Develop a Best Practices Framework for ISO 29995 Compliance
3.6 Create an Action Plan for Continuous Improvement in Learning Services
Measuring Compliance and Quality in Learning Services
6 classes
4.1 Define Key Terms in Compliance and Quality Measurement
4.2 Identify ISO 29995 Compliance Requirements for Learning Services
4.3 Analyze Current Practices in Measuring Learning Quality
4.4 Develop Metrics for Assessing Compliance with ISO Standards
4.5 Evaluate Tools for Monitoring Quality in Learning Services
4.6 Implement Continuous Improvement Strategies for Learning Services
Continuous Improvement: Auditing and Feedback Mechanisms
6 classes
5.1 Identify Key Auditing Principles in ISO 29995
5.2 Analyze the Role of Feedback Mechanisms in Continuous Improvement
5.3 Develop an Effective Audit Plan for Learning Services
5.4 Implement Feedback Collection Techniques in Educational Environments
5.5 Evaluate Audit Outcomes for Continuous Quality Enhancement
5.6 Create an Action Plan Based on Audit Findings and Feedback
6
ISO 29995 Fundamentals
Understanding ISO 29995: Scope and Purpose
6 classes
1.1 Define ISO 29995 and Its Importance in Learning Services
1.2 Identify Key Terms and Terminology Associated with ISO 29995
1.3 Explore the Scope of ISO 29995: What It Covers and What It Doesn't
1.4 Analyze the Objectives of ISO 29995 in the Context of Learning Services
1.5 Discuss the Intended Benefits of Implementing ISO 29995
1.6 Evaluate Real-World Applications of ISO 29995 in Learning Environments
Key Terminologies in Learning Services
6 classes
2.1 Define Key Terminologies in Learning Services
2.2 Explain the Importance of ISO 29995 in Learning Services
2.3 Identify Key Stakeholders in Learning Services Terminology
2.4 Discuss the Relevance of Learning Services in Today’s Education Landscape
2.5 Apply ISO 29995 Terminologies in Real-World Learning Scenarios
2.6 Evaluate the Impact of Standardized Terminology on Learning Outcomes
Principles of Learning Services Under ISO 29995
6 classes
3.1 Define Key Terminology in ISO 29995 Learning Services
3.2 Explore the Core Principles of Learning Services Under ISO 29995
3.3 Identify Stakeholder Roles in Learning Service Delivery
3.4 Examine Quality Assurance Mechanisms in Learning Services
3.5 Assess Learning Outcomes and Effectiveness in ISO 29995
3.6 Develop a Framework for Implementing ISO 29995 Best Practices
Implementation of ISO 29995 in Educational Settings
6 classes
4.1 Define ISO 29995 and Its Purpose in Education
4.2 Explore Key Terminologies within ISO 29995 Framework
4.3 Identify Stakeholders Involved in ISO 29995 Implementation
4.4 Assess Current Educational Practices Against ISO 29995 Standards
4.5 Develop a Step-by-Step Plan for Implementing ISO 29995
4.6 Evaluate the Effectiveness of ISO 29995 Implementation in Real Scenarios
Evaluating and Improving Learning Services Compliance
6 classes
5.1 Analyze Current Compliance Status of Learning Services
5.2 Identify Key Performance Indicators for Evaluation
5.3 Implement Feedback Mechanisms for Learner Insights
5.4 Conduct Self-Assessments to Measure Compliance Gaps
5.5 Develop Improvement Plans Based on Evaluation Results
5.6 Review and Revise Learning Services for Continuous Compliance
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM