ISO 9001HR — Quality Management Applied to HR Processes

LAPT

London Academy of Professional Training

Master Certificate Level 6-7 Leadership ISO Management & Services

REF: MGT-HRR-9001HR

Subjects

500

Total Marks

65%

Pass Mark

Lifetime

Validity

Who Is It For

This certification is designed for HR leaders, senior HR managers, and quality assurance professionals with substantial experience in HR practices. It is ideal for those looking to elevate their capabilities in managing quality within HR processes and align them with ISO standards.

Prerequisites

None

Awarding Body: LAPT — London Academy of Professional Training

Curriculum Overview

1 Strategic Alignment of HR with ISO Standards 5 chapters · 30 classes · 50 marks

Understanding ISO 9001 and Its Relevance to HR Processes 6 classes

1.1 Explore the Fundamentals of ISO 9001

1.2 Identify Key ISO 9001 Principles Relevant to HR

1.3 Analyze the Impact of ISO 9001 on HR Processes

1.4 Evaluate HR Alignment with ISO Quality Standards

1.5 Develop HR Strategies Integrating ISO 9001 Guidelines

1.6 Implement Continuous Improvement in HR through ISO 9001

Aligning HR Strategies with ISO Quality Management Principles 6 classes

2.1 Identify Key ISO Quality Management Principles Relevant to HR

2.2 Assess Current HR Strategies Against ISO Standards

2.3 Develop HR Goals Aligned with ISO Quality Objectives

2.4 Implement Continuous Improvement Initiatives in HR Practices

2.5 Measure and Evaluate HR Performance Using ISO Metrics

2.6 Create an Action Plan for Sustaining ISO Alignment in HR

Integrating HR Functionality into ISO 9001 Framework 6 classes

3.1 Understand the ISO 9001 Framework and Its Relevance to HR

3.2 Identify Key HR Processes Aligned with ISO 9001 Standards

3.3 Develop Quality Objectives for HR in the ISO Context

3.4 Implement Effective Documentation Practices for HR Compliance

3.5 Assess HR Performance Metrics in Relation to ISO Standards

3.6 Create a Continuous Improvement Plan for HR Processes

Implementing ISO-Driven HR Policies and Procedures 6 classes

4.1 Analyze Current HR Policies Against ISO Standards

4.2 Identify Gaps and Opportunities for ISO Integration

4.3 Design ISO-Compliant HR Procedures for Recruitment

4.4 Develop Training Programs Aligning with ISO Quality Principles

4.5 Implement Continuous Improvement Strategies in HR Processes

4.6 Evaluate HR Policy Effectiveness Through ISO Feedback Mechanisms

Evaluating HR Performance in Line with ISO Objectives 6 classes

5.1 Analyze Key ISO Objectives in HR Performance

5.2 Identify Performance Indicators for HR Alignment with ISO Standards

5.3 Evaluate Current HR Practices Against ISO Quality Criteria

5.4 Develop Action Plans to Improve HR Performance Alignment

5.5 Implement Measurement Tools for HR Performance Assessment

5.6 Communicate HR Performance Results to Stakeholders

2 Evaluating HR Quality Management Effectiveness 5 chapters · 30 classes · 75 marks

Understanding ISO 9001 Principles in HR Quality Management 6 classes

1.1 Define ISO 9001: Key Principles in HR Quality Management

1.2 Identify the Role of Leadership in ISO 9001 Implementation

1.3 Analyze the Impact of Employee Engagement on Quality Management

1.4 Evaluate HR Processes for Compliance with ISO 9001 Standards

1.5 Develop a Quality Management Framework for HR Practices

1.6 Create an Action Plan for Continuous Improvement in HR Quality Management

Mapping HR Processes Against ISO 9001 Standards 6 classes

2.1 Identify Key HR Processes Aligned with ISO 9001

2.2 Analyze the Importance of Quality Management in HR

2.3 Map HR Processes to ISO 9001 Standards

2.4 Evaluate the Effectiveness of Current HR Practices

2.5 Develop an Action Plan for HR Process Improvement

2.6 Implement Continuous Improvement Strategies in HR Processes

Identifying Key Performance Indicators for HR Quality Management 6 classes

3.1 Define Key Performance Indicators for HR Quality Management

3.2 Identify the Purpose and Benefits of KPIs in HR Management

3.3 Analyze Common KPIs Used in HR Quality Management

3.4 Develop SMART Criteria for Effective HR KPIs

3.5 Evaluate the Impact of HR KPIs on Organizational Performance

3.6 Create a KPI Dashboard for Monitoring HR Quality Management

Conducting Internal Audits for HR Quality Improvement 6 classes

4.1 Understand the Purpose of Internal Audits in HR Quality Management

4.2 Identify Key HR Processes to Audit for Quality Improvement

4.3 Develop an Effective Internal Audit Checklist for HR

4.4 Conducting an Internal Audit: Step-by-Step Guide

4.5 Analyze Audit Findings to Identify Areas for Improvement

4.6 Create an Action Plan for Implementing Audit Recommendations

Continuous Improvement Strategies in HR Quality Management 6 classes

5.1 Identify Key Continuous Improvement Principles in HR

5.2 Analyze Current HR Processes for Improvement Opportunities

5.3 Implement Plan-Do-Check-Act Cycle in HR Management

5.4 Measure Effectiveness of HR Improvement Initiatives

5.5 Develop a Feedback Mechanism for HR Quality Enhancements

5.6 Create an Action Plan for Sustaining Continuous Improvement in HR

3 Leadership and Change Management in HR 5 chapters · 30 classes · 75 marks

Foundations of Leadership in HR 6 classes

1.1 Define Key Leadership Concepts in HR

1.2 Explore Leadership Styles and Their Impact on HR

1.3 Identify the Role of Emotional Intelligence in HR Leadership

1.4 Analyze Case Studies of Effective HR Leadership

1.5 Develop Essential Leadership Skills for HR Professionals

1.6 Create an Action Plan for Implementing Leadership Practices in HR

Understanding Change Management in HR Practices 6 classes

2.1 Define Change Management Concepts in HR

2.2 Identify Key Drivers of Change in HR Processes

2.3 Explore the Role of Leadership in Facilitating Change

2.4 Analyze Best Practices for Implementing Change in HR

2.5 Evaluate Stakeholder Engagement Strategies During Change

2.6 Develop a Change Management Plan for HR Initiatives

Aligning HR Strategies with Organizational Leadership Goals 6 classes

3.1 Identify Key Organizational Leadership Goals

3.2 Assess Current HR Strategies Against Leadership Objectives

3.3 Develop Collaborative HR-Leadership Communication Frameworks

3.4 Align HR Metrics with Organizational Performance Indicators

3.5 Design HR Initiatives to Support Leadership Vision

3.6 Evaluate the Impact of HR Alignment on Organizational Change

Developing Influential Leadership Skills in HR 6 classes

4.1 Identify Key Traits of Influential Leaders in HR

4.2 Analyze the Role of Emotional Intelligence in Leadership

4.3 Develop Effective Communication Strategies for HR Leaders

4.4 Foster Collaboration and Team Building Within HR Teams

4.5 Implement Change Management Techniques for HR Initiatives

4.6 Create an Action Plan to Enhance Personal Leadership Skills in HR

Evaluating the Impact of Leadership and Change in HR 6 classes

5.1 Assessing Leadership Styles in HR Contexts

5.2 Identifying Key Drivers of Change in HR

5.3 Measuring the Effectiveness of Leadership on Change Initiatives

5.4 Analyzing Case Studies of Successful HR Leadership

5.5 Developing Criteria for Evaluating Change Impact in HR

5.6 Creating Action Plans for Enhancing Leadership in HR

4 Continuous Improvement Techniques 5 chapters · 30 classes · 75 marks

Understanding Continuous Improvement in HR Processes 6 classes

1.1 Define Continuous Improvement in HR Context

1.2 Identify Key Benefits of Continuous Improvement in HR

1.3 Explore Tools and Techniques for Continuous Improvement in HR

1.4 Analyze Examples of Continuous Improvement in HR Processes

1.5 Develop a Continuous Improvement Plan for HR Practices

1.6 Measure the Impact of Continuous Improvement Initiatives in HR

Identifying Improvement Areas in HR 6 classes

2.1 Analyze Current HR Processes for Improvement Opportunities

2.2 Identify Key Performance Indicators for HR Success

2.3 Conduct Stakeholder Surveys to Gather Feedback on HR Practices

2.4 Utilize Data Analysis Techniques to Spot Trends in HR

2.5 Facilitate Brainstorming Sessions to Generate Improvement Ideas

2.6 Develop an Action Plan for Implementing Identified HR Improvements

Implementing Lean Techniques in HR Management 6 classes

3.1 Identify Key HR Processes for Lean Implementation

3.2 Analyze Waste in HR Functions

3.3 Develop a Lean HR Value Stream Map

3.4 Implement Standardized Procedures in HR Operations

3.5 Measure and Evaluate HR Performance Metrics

3.6 Foster a Continuous Improvement Culture in HR

Utilizing Six Sigma in HR Processes 6 classes

4.1 Define Six Sigma and Its Relevance to HR

4.2 Identify Key Six Sigma Tools for Process Improvement

4.3 Analyze HR Processes Using DMAIC Methodology

4.4 Measure Current HR Performance Metrics

4.5 Implement Process Improvements in HR Using Six Sigma

4.6 Evaluate the Impact of Six Sigma on HR Outcomes

Measuring Improvement Outcomes in HR 6 classes

5.1 Identify Key Metrics for HR Improvement Outcomes

5.2 Analyze Data Trends to Assess HR Performance

5.3 Evaluate the Impact of HR Initiatives on Employee Engagement

5.4 Utilize Feedback Mechanisms to Measure HR Effectiveness

5.5 Compare Benchmarking Results to Identify Areas for Growth

5.6 Develop Action Plans Based on Improvement Measurement Findings

5 Quality Management Systems in HR 5 chapters · 30 classes · 125 marks

Foundations of Quality Management in HR 6 classes

1.1 Define Quality Management in HR Context

1.2 Explore Key Principles of Quality Management Systems

1.3 Identify the Role of Standards in HR Quality Management

1.4 Analyze the Importance of Continuous Improvement in HR

1.5 Assess HR Processes for Quality Control Opportunities

1.6 Develop an Action Plan for Implementing Quality Management in HR

Understanding ISO 9001 Standards in HR Practices 6 classes

2.1 Define ISO 9001 Standards and Their Relevance to HR

2.2 Explore Key Principles of Quality Management in HR

2.3 Identify Roles and Responsibilities in Implementing ISO 9001 in HR

2.4 Analyze the Impact of ISO 9001 on HR Processes and Employee Engagement

2.5 Develop an Action Plan for Integrating ISO 9001 into HR Practices

2.6 Evaluate Success Metrics for ISO 9001 Implementation in HR

Implementing Quality Management Processes in HR 6 classes

3.1 Define Quality Management Principles in HR

3.2 Identify Key HR Processes for Quality Management

3.3 Develop Standard Operating Procedures for HR Functions

3.4 Implement Quality Control Measures in HR Processes

3.5 Evaluate Performance Metrics for HR Quality Management

3.6 Conduct Continuous Improvement Strategies in HR Practices

Measuring and Evaluating HR Performance Metrics 6 classes

4.1 Define Key HR Performance Metrics

4.2 Collect Data for HR Metrics Assessment

4.3 Analyze HR Performance Data Trends

4.4 Interpret the Impact of Metrics on HR Strategy

4.5 Develop Action Plans Based on HR Metrics Analysis

4.6 Present HR Performance Metrics to Stakeholders

Continuous Improvement and Leadership in HR Quality Management 6 classes

5.1 Understand the Fundamentals of Continuous Improvement in HR

5.2 Identify Key Leadership Traits for Fostering Quality Management

5.3 Analyze the Role of Feedback in HR Continuous Improvement

5.4 Implementing the Plan-Do-Check-Act Cycle in HR Processes

5.5 Evaluate the Impact of Leadership on HR Quality Initiatives

5.6 Develop a Continuous Improvement Plan for HR Management

6 ISO 9001 Fundamentals and HR Overview 5 chapters · 30 classes · 100 marks

Introduction to ISO 9001 and Quality Management Principles in HR 6 classes

1.1 Define ISO 9001 and Its Purpose in HR

1.2 Explore the Key Quality Management Principles Relevant to HR

1.3 Analyze the Benefits of Implementing ISO 9001 in HR Practices

1.4 Identify the Role of Leadership in ISO 9001 Quality Management

1.5 Assess Current HR Processes Against ISO 9001 Standards

1.6 Develop an Action Plan for Integrating ISO 9001 into HR Functions

Understanding HR Processes and Their Impact on Quality Management 6 classes

2.1 Identify Key HR Processes That Influence Quality Management

2.2 Analyze the Relationship Between HR Functions and Quality Standards

2.3 Evaluate the Role of Employee Engagement in Quality Assurance

2.4 Develop HR Strategies to Enhance Quality Management Practices

2.5 Implement Effective Communication Channels for Quality Feedback

2.6 Assess the Impact of HR Metrics on Continuous Quality Improvement

Aligning HR Strategies with ISO 9001 Standards 6 classes

3.1 Identify Key ISO 9001 Principles Relevant to HR

3.2 Analyze Current HR Strategies for ISO 9001 Alignment

3.3 Develop HR Objectives that Support ISO 9001 Standards

3.4 Implement Quality Management Practices in HR Processes

3.5 Measure HR Performance Against ISO 9001 Criteria

3.6 Create an Action Plan for Continuous HR Improvement under ISO 9001

Implementation of Quality Management System in HR Practices 6 classes

4.1 Understand the Principles of Quality Management in HR

4.2 Identify Key Components of a Quality Management System

4.3 Assess Current HR Practices Against ISO 9001 Standards

4.4 Develop a Quality Management Framework for HR Processes

4.5 Implement Continuous Improvement Strategies in HR

4.6 Measure and Evaluate the Effectiveness of Quality Management in HR

Monitoring, Measurement, and Continuous Improvement in HR Quality Management 6 classes

5.1 Define Key Metrics for HR Quality Management

5.2 Identify Tools for Monitoring HR Processes

5.3 Analyze Data Trends in HR Performance

5.4 Establish Baselines for HR Quality Standards

5.5 Implement Feedback Mechanisms for Continuous Improvement

5.6 Develop Action Plans Based on Measurement Outcomes

Assessment Breakdown

50%

Theory

35%

Practical

15%

Project

Passing Mark: 325 / 500 (65%)

Methods: Written Examination, Practical Assignment, Portfolio Assessment

How to Enrol

Website: lapt.org

Email: info@lapt.org

Phone: +44 7513 283044

Address: 85 Great Portland Street, W1W 7LT, United Kingdom

Hours: Monday – Friday, 9AM – 5PM

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