LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 22301CSRM — Business Continuity for Care Organisations
REF: MGT-CSRM-22301CSRM
Who Is It For
This certification is aimed at senior leaders, including management professionals and decision-makers within care organisations who possess extensive experience in operational and strategic roles. It is essential for those looking to enhance their knowledge in business continuity planning and implement effective strategies to manage risks.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Continuous Improvement
Understanding Continuous Improvement Frameworks in Care Organisations
6 classes
1.1 Define Continuous Improvement in Care Organisations
1.2 Identify Key Continuous Improvement Frameworks
1.3 Explore the Benefits of Continuous Improvement in Care
1.4 Evaluate Barriers to Continuous Improvement Initiatives
1.5 Implement a Continuous Improvement Cycle in a Care Setting
1.6 Measure and Review Continuous Improvement Outcomes
Tools and Techniques for Implementing Continuous Improvement
6 classes
2.1 Assess Current Processes Using SWOT Analysis
2.2 Identify Key Performance Indicators for Continuous Improvement
2.3 Implement the Plan-Do-Check-Act (PDCA) Cycle
2.4 Utilize Root Cause Analysis for Problem Solving
2.5 Engage Stakeholders in Continuous Improvement Initiatives
2.6 Evaluate Improvement Outcomes and Adjust Strategies
Measuring and Evaluating Improvement Initiatives in Care Services
6 classes
3.1 Identify Key Performance Indicators for Improvement in Care Services
3.2 Collect Data Effectively to Assess Improvement Initiatives
3.3 Analyze Data to Evaluate the Impact of Change in Care Settings
3.4 Apply Benchmarking Techniques to Measure Improvement Success
3.5 Develop Action Plans Based on Evaluation Results for Continuous Enhancement
3.6 Communicate Findings and Recommendations to Stakeholders in Care Organisations
Engaging Stakeholders in Continuous Improvement Practices
6 classes
4.1 Identify Key Stakeholders in Care Organisations
4.2 Assess Stakeholder Needs and Expectations
4.3 Develop Communication Strategies for Engagement
4.4 Facilitate Collaborative Workshops for Feedback
4.5 Create Action Plans Based on Stakeholder Input
4.6 Evaluate and Adjust Continuous Improvement Practices
Sustaining Continuous Improvement for Long-Term Success
6 classes
5.1 Identify Key Indicators for Sustaining Improvement
5.2 Develop Strategies to Embed Continuous Improvement Culture
5.3 Utilize Feedback Loops to Enhance Care Practices
5.4 Monitor Progress: Tools for Effective Improvement Tracking
5.5 Engage Stakeholders in the Continuous Improvement Process
5.6 Apply Lessons Learned to Future Improvement Initiatives
2
Training and Awareness
Understanding Business Continuity in Care Services
6 classes
1.1 Define Business Continuity in Care Services
1.2 Identify Key Components of Business Continuity Planning
1.3 Assess Risks and Impact on Care Services
1.4 Develop Effective Continuity Strategies
1.5 Implement Business Continuity Plans in Care Settings
1.6 Evaluate and Improve Business Continuity Practices
ISO 22301 Standards and Frameworks for Care Organisations
6 classes
2.1 Define and Explain ISO 22301 Standards for Care Organisations
2.2 Identify Key Components of the ISO 22301 Framework
2.3 Analyze the Importance of Business Continuity in Care Settings
2.4 Assess Risks and Develop Business Continuity Strategies
2.5 Implement Procedures for Effective Communication During Disruptions
2.6 Evaluate and Test Business Continuity Plans for Care Organisations
Risk Assessment and Management in Care Settings
6 classes
3.1 Identify Key Risks in Care Settings
3.2 Assess the Impact of Identified Risks
3.3 Develop Risk Mitigation Strategies
3.4 Implement Risk Management Plans
3.5 Review and Update Risk Assessments Regularly
3.6 Communicate Risk Management Procedures to Staff
Developing and Implementing Business Continuity Plans
6 classes
4.1 Identify Critical Functions and Services
4.2 Conduct a Business Impact Analysis (BIA)
4.3 Develop Recovery Strategies and Solutions
4.4 Create and Document the Business Continuity Plan
4.5 Implement Training and Awareness Programs
4.6 Test, Review, and Update the Continuity Plan Regularly
Training, Awareness, and Continuous Improvement in Business Continuity
6 classes
5.1 Identify Key Principles of Business Continuity Management
5.2 Develop Effective Training Strategies for Care Organisations
5.3 Design Engaging Awareness Campaigns for Staff and Stakeholders
5.4 Implement Practical Simulations to Enhance Preparedness
5.5 Evaluate Training Effectiveness and Gather Feedback
5.6 Foster a Culture of Continuous Improvement in Business Continuity
3
Crisis Management and Response
Understanding Crisis Management Frameworks in Care Organisations
6 classes
1.1 Define Crisis Management and Its Importance in Care Settings
1.2 Identify Key Components of a Crisis Management Framework
1.3 Evaluate the Roles and Responsibilities in Crisis Response Teams
1.4 Analyze Case Studies of Effective Crisis Management in Care Organisations
1.5 Develop a Basic Crisis Management Plan for Your Organisation
1.6 Implement Best Practices for Crisis Communication in Care Organisations
Risk Assessment and Business Continuity Planning
6 classes
2.1 Identify and Analyze Potential Risks in Care Organisations
2.2 Evaluate the Impact of Risks on Care Services Delivery
2.3 Develop Effective Mitigation Strategies for Identified Risks
2.4 Create a Comprehensive Business Continuity Plan Template
2.5 Implement Business Continuity Planning through Scenario Simulation
2.6 Review and Revise Business Continuity Plans Based on Feedback
Crisis Communication Strategies in Healthcare Settings
6 classes
3.1 Identify Key Elements of Effective Crisis Communication
3.2 Assess the Role of Stakeholders in Crisis Messaging
3.3 Develop Tailored Communication Plans for Diverse Audiences
3.4 Evaluate Real-Life Case Studies of Crisis Communication in Healthcare
3.5 Create Crisis Communication Templates for Immediate Use
3.6 Practice Delivering Key Messages During Simulated Crisis Scenarios
Crisis Response Coordination and Resource Management
6 classes
4.1 Assess Crisis Scenarios for Effective Response
4.2 Identify Key Roles in Crisis Response Coordination
4.3 Develop a Resource Management Plan for Emergencies
4.4 Implement Communication Strategies During Crises
4.5 Evaluate the Effectiveness of Crisis Response Efforts
4.6 Conduct a Crisis Simulation to Test Coordination Skills
Post-Crisis Evaluation and Continuous Improvement
6 classes
5.1 Analyze Crisis Response Effectiveness
5.2 Identify Key Learnings from Crisis Events
5.3 Develop Improvement Action Plans
5.4 Engage Stakeholders in Evaluation Process
5.5 Implement Continuous Improvement Strategies
5.6 Monitor and Review Post-Crisis Changes
4
Business Continuity Planning
Understanding Business Continuity in Care Organisations
6 classes
1.1 Define Business Continuity and Its Importance in Care Settings
1.2 Identify Potential Threats and Risks to Care Organisations
1.3 Explore Key Components of a Business Continuity Plan
1.4 Assess the Current Business Continuity Practices in Your Organisation
1.5 Develop a Business Continuity Strategy Tailored to Care Services
1.6 Implement and Test Your Business Continuity Plan Effectively
Risk Assessment and Impact Analysis in Health Services
6 classes
2.1 Define Risk Assessment in Health Services
2.2 Identify Common Risks in Care Organizations
2.3 Conduct a Risk Evaluation Exercise
2.4 Explain the Importance of Impact Analysis
2.5 Analyze Potential Impacts on Health Services
2.6 Develop a Risk Mitigation Plan for Care Settings
Developing Effective Business Continuity Plans
6 classes
3.1 Identify Core Business Functions and Dependencies
3.2 Assess Risks and Vulnerabilities in Care Operations
3.3 Establish Recovery Strategies for Critical Services
3.4 Develop and Document Business Continuity Plans
3.5 Train Staff on Business Continuity Procedures
3.6 Test and Review Business Continuity Plans Regularly
Training and Awareness for Continuity Planning
6 classes
4.1 Understand the Importance of Business Continuity in Care Organisations
4.2 Identify Key Components of a Business Continuity Plan
4.3 Recognize Roles and Responsibilities in Continuity Planning
4.4 Develop Effective Training Strategies for Staff Engagement
4.5 Implement Awareness Programs to Foster a Culture of Preparedness
4.6 Evaluate and Improve Training Outcomes for Continuous Improvement
Testing, Maintaining, and Improving Business Continuity Plans
6 classes
5.1 Assess Current Business Continuity Plans for Effectiveness
5.2 Design Testing Scenarios for Business Continuity Plans
5.3 Conduct Simulations to Test Business Continuity Responses
5.4 Evaluate Test Results to Identify Areas for Improvement
5.5 Implement Updates and Changes to Business Continuity Plans
5.6 Establish a Continuous Improvement Process for Business Continuity
5
Risk Assessment and Analysis
Understanding Risk in Care Organisations
6 classes
1.1 Define Key Concepts of Risk in Care Organisations
1.2 Identify Common Risks Faced by Care Organisations
1.3 Evaluate the Impact of Risks on Care Delivery
1.4 Analyse Risk Factors Specific to Different Care Settings
1.5 Prioritise Risks Using a Risk Matrix Approach
1.6 Develop a Risk Mitigation Plan for Care Organisations
Identifying Risks in Care Environments
6 classes
2.1 Define Key Terms in Risk Assessment for Care Environments
2.2 Identify Common Risks in Care Settings through Case Studies
2.3 Analyze the Impact of Identified Risks on Care Delivery
2.4 Evaluate the Likelihood and Severity of Risks in Care Organizations
2.5 Develop a Risk Identification Checklist for Care Environments
2.6 Implement a Risk Reporting Framework for Ongoing Analysis
Analyzing and Evaluating Risks
6 classes
3.1 Identify Key Risk Factors in Care Organisations
3.2 Gather Data for Comprehensive Risk Analysis
3.3 Evaluate the Impact of Identified Risks
3.4 Assess Likelihood and Severity of Risks
3.5 Prioritize Risks for Effective Management
3.6 Develop Actionable Strategies for Risk Mitigation
Developing Risk Response Strategies
6 classes
4.1 Identify and Prioritize Risks to Care Operations
4.2 Analyze Vulnerabilities and Impacts on Care Delivery
4.3 Develop Preventive Measures for Identified Risks
4.4 Create Response Plans for High-Priority Risks
4.5 Evaluate and Select Appropriate Risk Mitigation Strategies
4.6 Implement and Monitor Risk Response Strategies in Practice
Implementing and Monitoring Risk Management Plans
6 classes
5.1 Identify Key Components of Risk Management Plans
5.2 Develop a Risk Assessment Framework for Care Organisations
5.3 Establish Monitoring Metrics for Risk Management Effectiveness
5.4 Conduct Regular Reviews of Risk Management Plans
5.5 Implement Communication Strategies for Risk Management Updates
5.6 Evaluate and Adapt Risk Management Plans Based on Feedback
6
Understanding ISO 22301
Foundations of ISO 22301 in Care Organisations
6 classes
1.1 Define the Key Concepts of ISO 22301
1.2 Identify the Importance of Business Continuity in Care Organisations
1.3 Explore the Structure and Requirements of ISO 22301 Standard
1.4 Assess the Benefits of Implementing ISO 22301 in Care Settings
1.5 Analyze Real-World Case Studies of ISO 22301 in Action
1.6 Develop a Basic Business Continuity Plan Framework for Care Organisations
Business Continuity Management Framework
6 classes
2.1 Define the Core Principles of Business Continuity Management
2.2 Identify Key Components of the ISO 22301 Framework
2.3 Assess Organizational Risks and Vulnerabilities
2.4 Develop Business Continuity Policies and Objectives
2.5 Implement Training and Awareness Programs for Staff
2.6 Evaluate and Review Business Continuity Plans Effectively
Risk Assessment and Business Impact Analysis
6 classes
3.1 Identify Key Risks in Care Organisations
3.2 Assess the Impact of Risks on Operations
3.3 Develop a Risk Matrix for Care Services
3.4 Conduct Business Impact Analysis (BIA) Fundamentals
3.5 Prioritize Risks Based on Business Impact Findings
3.6 Implement Strategies for Risk Mitigation and Response
Developing Business Continuity Strategies
6 classes
4.1 Identify Critical Business Functions
4.2 Assess Risks and Vulnerabilities in Care Operations
4.3 Establish Recovery Time Objectives for Key Services
4.4 Develop Incident Response Plans for Care Scenarios
4.5 Create Communication Strategies for Stakeholder Engagement
4.6 Test and Evaluate Business Continuity Strategies Effectively
Implementing and Monitoring BCMS in Care Settings
6 classes
5.1 Identify Key Components of a Business Continuity Management System (BCMS)
5.2 Develop Policies and Procedures for Effective BCMS Implementation
5.3 Conduct Risk Assessments to Enhance BCMS in Care Settings
5.4 Establish a Communication Plan for Stakeholder Engagement in BCMS
5.5 Implement Training and Awareness Programs for BCMS Compliance
5.6 Monitor and Evaluate BCMS Effectiveness Through Continuous Improvement
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM