LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001AGEM — Quality Management in Elderly Care Services
REF: MGT-AGEM-9001AGEM
Who Is It For
This certification is intended for senior managers and strategic leaders in elderly care services who have extensive experience in management and are looking to enhance their quality management skills. It is ideal for those who need to demonstrate their expertise in quality assurance and continuous improvement in the context of elderly care.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Regulatory Compliance and Standards
Understanding Regulatory Frameworks in Elderly Care
6 classes
1.1 Define Key Concepts in Regulatory Frameworks for Elderly Care
1.2 Identify Relevant Regulatory Bodies Influencing Elderly Care Standards
1.3 Analyze Key Regulations Impacting Quality Management in Care Services
1.4 Explore Compliance Requirements for Elderly Care Providers
1.5 Examine Case Studies of Regulatory Compliance Failures in Elderly Care
1.6 Develop an Action Plan for Ensuring Compliance with Regulatory Standards
ISO 9001 Fundamentals and its Application in Care Services
6 classes
2.1 Understand the Principles of ISO 9001 in Elderly Care
2.2 Identify Key Regulatory Compliance Standards for Care Services
2.3 Explore the Structure and Requirements of ISO 9001
2.4 Analyze the Role of Leadership in Quality Management
2.5 Implement ISO 9001 Standards within Care Service Operations
2.6 Evaluate the Impact of ISO 9001 on Patient Care Quality
Compliance Assessment and Quality Auditing in Care Homes
6 classes
3.1 Identify Key Compliance Standards in Elderly Care
3.2 Analyze Regulatory Requirements for Care Homes
3.3 Conduct a Compliance Assessment Checklist
3.4 Evaluate the Role of Quality Auditing in Care Practices
3.5 Develop Action Plans Based on Audit Findings
3.6 Implement Continuous Improvement Strategies in Care Services
Continuous Improvement Strategies for Compliance Maintenance
6 classes
4.1 Identify Key Compliance Standards in Elderly Care Services
4.2 Analyze Current Compliance Gaps Using Data Review
4.3 Develop Action Plans for Addressing Compliance Issues
4.4 Implement Continuous Improvement Techniques in Daily Operations
4.5 Evaluate the Effectiveness of Improvement Strategies
4.6 Foster a Culture of Compliance and Continuous Improvement
Risk Management and Mitigation in Elderly Care Compliance
6 classes
5.1 Identify Key Risks in Elderly Care Services
5.2 Analyze Impact of Risks on Compliance Standards
5.3 Develop a Risk Assessment Framework for Elderly Care
5.4 Implement Mitigation Strategies for Identified Risks
5.5 Monitor and Review Risk Management Processes
5.6 Create a Compliance Reporting System for Risk Management
2
Client Satisfaction and Quality Assurance
Understanding Client Satisfaction in Elderly Care
6 classes
1.1 Define Client Satisfaction in Elderly Care Context
1.2 Identify Key Factors Influencing Client Satisfaction
1.3 Analyze Client Feedback Mechanisms
1.4 Assess the Impact of Quality Assurance on Client Perceptions
1.5 Develop Strategies to Enhance Client Satisfaction
1.6 Implement a Continuous Improvement Plan for Client Feedback
Measuring Client Satisfaction: Tools and Techniques
6 classes
2.1 Identify Key Indicators of Client Satisfaction in Elderly Care
2.2 Explore Different Tools for Measuring Client Satisfaction
2.3 Analyze Surveys and Questionnaires for Effective Feedback
2.4 Utilize Interviews and Focus Groups to Gather Insights
2.5 Implement Continuous Feedback Mechanisms for Improvement
2.6 Develop Action Plans Based on Client Satisfaction Data
Analyzing Feedback: Turning Data into Action
6 classes
3.1 Collecting Client Feedback: Methods and Techniques
3.2 Analyzing Feedback: Identifying Trends and Patterns
3.3 Measuring Client Satisfaction: Key Performance Indicators
3.4 Interpreting Data: Understanding Client Perspectives
3.5 Developing Action Plans: Responding to Feedback Effectively
3.6 Evaluating Outcomes: Assessing the Impact of Changes on Quality
Quality Assurance Frameworks in Elderly Care
6 classes
4.1 Identify Key Components of Quality Assurance Frameworks
4.2 Analyze the Role of Client Feedback in Quality Improvement
4.3 Evaluate Existing Quality Assurance Models in Elderly Care
4.4 Implement Best Practices for Quality Measurement Techniques
4.5 Develop a Plan for Continuous Quality Improvement Initiatives
4.6 Present Findings and Recommendations for Enhancing Client Satisfaction
Leadership Strategies for Enhancing Client Satisfaction
6 classes
5.1 Analyze Client Feedback for Quality Improvement
5.2 Develop Leadership Communication Techniques for Client Engagement
5.3 Implement Strategies for Building Trust with Clients
5.4 Create a Client-Centric Culture within Care Teams
5.5 Assess the Impact of Leadership on Client Satisfaction Metrics
5.6 Formulate Action Plans Based on Client Satisfaction Data
3
Continuous Improvement Strategies
Understanding Continuous Improvement in Elderly Care
6 classes
1.1 Define Continuous Improvement in Elderly Care Services
1.2 Identify Key Principles of Continuous Improvement
1.3 Analyze Current Practices in Elderly Care for Improvement Opportunities
1.4 Implement Data-Driven Decision Making in Care Services
1.5 Develop Action Plans for Continuous Improvement Initiatives
1.6 Evaluate the Impact of Changes on Elderly Care Quality
Setting Baselines for Quality Assessment
6 classes
2.1 Define Quality Baselines in Elderly Care Services
2.2 Identify Key Performance Indicators for Quality Assessment
2.3 Analyze Existing Data to Establish Current Quality Levels
2.4 Engage Stakeholders to Gather Baseline Feedback
2.5 Develop a Baseline Quality Assessment Framework
2.6 Implement Baselines and Monitor Initial Outcomes
Identifying and Analyzing Areas for Improvement
6 classes
3.1 Identify Key Indicators of Quality in Elderly Care
3.2 Assess Current Performance Against Quality Standards
3.3 Gather and Analyze Feedback from Care Recipients and Staff
3.4 Conduct Root Cause Analysis for Identified Issues
3.5 Prioritize Areas for Improvement Based on Impact and Feasibility
3.6 Develop Action Plans for Implementing Improvements
Implementing Continuous Improvement Methodologies
6 classes
4.1 Identify Key Continuous Improvement Methodologies
4.2 Analyze Current Processes for Improvement Opportunities
4.3 Develop a Continuous Improvement Action Plan
4.4 Implement Process Changes Using PDCA Cycle
4.5 Measure Outcomes and Gather Feedback
4.6 Sustain Improvements Through Team Engagement
Measuring and Sustaining Improvement Outcomes
6 classes
5.1 Define Key Performance Indicators for Elderly Care Services
5.2 Analyze Baseline Data to Identify Areas for Improvement
5.3 Implement Tools for Continuous Feedback Mechanisms
5.4 Design and Conduct Improvement Initiatives in Care Settings
5.5 Measure Outcomes of Improvement Initiatives Effectively
5.6 Develop Strategies for Sustaining Improvement Over Time
4
Leadership in Quality Management
Fundamentals of Quality Management in Elderly Care
6 classes
1.1 Define Quality Management Principles in Elderly Care
1.2 Identify Key Standards of ISO 9001 in Care Settings
1.3 Analyze the Role of Leadership in Quality Assurance
1.4 Evaluate Quality Improvement Processes in Elderly Care
1.5 Implement Quality Management Tools for Stakeholder Engagement
1.6 Develop a Quality Management Action Plan for Elderly Care Services
ISO 9001 Principles and Standards Applied to Elderly Care
6 classes
2.1 Understand the Key Principles of ISO 9001 in Elderly Care
2.2 Analyze the Importance of Customer Focus in Quality Management
2.3 Explore the Role of Leadership and Commitment in Implementing ISO 9001
2.4 Identify Processes and Resources Needed for Effective Quality Management
2.5 Assess the Impact of Continuous Improvement on Elderly Care Services
2.6 Apply ISO 9001 Standards to Develop a Quality Management Action Plan
Leadership Roles in Quality Management Systems
6 classes
3.1 Define and Differentiate Leadership Roles in Quality Management
3.2 Explore the Importance of Leadership in Implementing ISO 9001 in Elderly Care
3.3 Identify Key Leadership Skills for Effective Quality Management
3.4 Assess Leadership Styles and Their Impact on Quality Management Systems
3.5 Develop Strategies for Fostering a Culture of Quality in Elderly Care
3.6 Apply Leadership Techniques to Enhance Team Performance in Quality Management
Developing a Quality Improvement Culture
6 classes
4.1 Identify Key Elements of a Quality Improvement Culture
4.2 Analyze Current Practices in Elderly Care Services
4.3 Engage Staff in Quality Improvement Initiatives
4.4 Develop Metrics for Measuring Quality Improvement
4.5 Implement Feedback Mechanisms for Continuous Improvement
4.6 Create an Action Plan for Cultivating a Quality Mindset
Measuring Success: Quality Metrics and Evaluation
6 classes
5.1 Define Key Quality Metrics in Elderly Care
5.2 Analyze the Importance of Metrics for Leadership Decisions
5.3 Explore Data Collection Techniques for Quality Evaluation
5.4 Implement Benchmarking to Measure Service Quality
5.5 Develop Action Plans Based on Quality Metric Analysis
5.6 Communicate Quality Successes and Areas for Improvement
5
ISO 9001 Implementation
Understanding ISO 9001 Standards for Elderly Care Services
6 classes
1.1 Identify Key Principles of ISO 9001 for Elderly Care
1.2 Explore the Structure of ISO 9001 Standards
1.3 Analyze Requirements for Quality Management in Elderly Care
1.4 Evaluate the Importance of Leadership in ISO 9001 Implementation
1.5 Develop Strategies for Staff Engagement in Quality Standards
1.6 Implement a Quality Management Action Plan for Care Services
Assessment and Gap Analysis for Quality Management Systems
6 classes
2.1 Define Key Terms in Quality Management Systems
2.2 Identify the Principles of ISO 9001
2.3 Conduct a Current State Assessment of Elderly Care Services
2.4 Analyze Findings to Identify Gaps in Compliance
2.5 Develop an Action Plan for Addressing Identified Gaps
2.6 Present a Gap Analysis Report for Stakeholder Review
Developing and Documenting Quality Policies and Objectives
6 classes
3.1 Analyze Existing Quality Polices in Elderly Care Services
3.2 Identify Key Quality Objectives for ISO 9001 Implementation
3.3 Develop Quality Policy Statements Tailored to Elderly Care
3.4 Engage Stakeholders in Defining Quality Objectives
3.5 Document Quality Policies and Objectives Effectively
3.6 Evaluate and Revise Quality Policies Based on Stakeholder Feedback
Implementing Quality Management Processes in Elderly Care
6 classes
4.1 Identify Key Quality Management Principles for Elderly Care
4.2 Assess Current Practices Against ISO 9001 Standards
4.3 Develop Measurable Quality Objectives for Care Services
4.4 Design Effective Processes for Quality Improvement
4.5 Implement Staff Training Programs on Quality Management
4.6 Evaluate Quality Management Processes Through Continuous Feedback
Monitoring, Reviewing, and Continual Improvement of QMS
6 classes
5.1 Analyze Current Monitoring Practices in QMS
5.2 Identify Key Performance Indicators for Elderly Care Services
5.3 Implement Effective Review Mechanisms for QMS
5.4 Facilitate Staff Engagement in QMS Improvement Initiatives
5.5 Develop Action Plans Based on QMS Review Outcomes
5.6 Promote a Culture of Continual Improvement in Elderly Care
6
Quality Management Principles
Fundamentals of Quality Management Principles in Elderly Care
6 classes
1.1 Define Key Concepts in Quality Management for Elderly Care
1.2 Explore the Principles of Patient-Centered Care
1.3 Identify Best Practices in Quality Assurance and Improvement
1.4 Analyze the Role of Leadership in Quality Management
1.5 Implement Quality Measurement Tools in Elderly Care Settings
1.6 Create an Action Plan for Continuous Quality Improvement
Understanding ISO 9001 Standards and Their Application
6 classes
2.1 Define ISO 9001 Standards in Elderly Care
2.2 Explore the Principles of Quality Management
2.3 Identify Key Requirements for Quality Systems
2.4 Analyze the Benefits of ISO 9001 Implementation
2.5 Apply ISO 9001 Framework to Case Studies
2.6 Develop an Action Plan for Quality Improvement
Implementing Continuous Improvement Strategies
6 classes
3.1 Identify Key Areas for Improvement in Elderly Care Services
3.2 Analyze Stakeholder Feedback to Inform Continuous Improvement
3.3 Develop Effective Continuous Improvement Strategies for Quality Management
3.4 Implement Change Management Techniques in Care Settings
3.5 Measure and Evaluate Impact of Improvements on Service Quality
3.6 Foster a Culture of Continuous Improvement Among Care Staff
Engaging Stakeholders and Fostering a Quality Culture
6 classes
4.1 Identify Key Stakeholders in Elderly Care Services
4.2 Analyze Stakeholder Needs and Expectations
4.3 Develop Strategies for Effective Stakeholder Engagement
4.4 Communicate Quality Management Objectives to Stakeholders
4.5 Foster a Quality Culture through Leadership Practices
4.6 Evaluate the Impact of Stakeholder Engagement on Quality Outcomes
Measuring Quality Performance and Outcomes
6 classes
5.1 Define Key Performance Indicators (KPIs) for Elderly Care Services
5.2 Analyze Current Quality Performance Metrics in Elderly Care
5.3 Explore Best Practices for Measuring Resident Satisfaction
5.4 Evaluate Outcomes of Quality Improvement Initiatives
5.5 Implement a Continuous Quality Improvement Cycle
5.6 Develop an Action Plan Based on Quality Measurement Insights
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM