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LAPT
London Academy of Professional Training
Certificate
Cleaning Standards & Guest Room Care
Workshop Level
REF: HS-PHK-W
• Hospitality Centres
• Professional Housekeeping
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| 6Subjects | 18Chapters | 72Classes | 445Total Marks | 60%Pass Mark | LifetimeValidity |
At a Glance
| Reference | HS-PHK-W |
| Award | Certificate |
| Assessment | 445 marks — 267 to pass (60%) |
| Prerequisites | None |
| Validity | Lifetime |
| Awarding Body | LAPT — London Academy of Professional Training |
Curriculum
| 1 | Cleaning Techniques | 3 chapters · 12 classes 90 marks |
• 1 Understanding Cleaning Protocols and Safety Regulations — 4 classes
› 1.1 Recognizing Key Cleaning Protocols
› 1.2 Understanding Safety Regulations in Cleaning
› 1.3 Implementing Effective Cleaning Strategies
› 1.4 Evaluating Cleaning Practices for Compliance
• 2 Techniques for Efficient and Effective Surface Cleaning — 4 classes
› 2.1 Understanding Surface Types and Appropriate Cleaning Methods
› 2.2 Selecting and Using Cleaning Products Safely and Effectively
› 2.3 Mastering Techniques for Efficient Daily Surface Cleaning
› 2.4 Evaluating Cleaning Outcomes for Consistent Quality Improvement
• 3 Advanced Methods in Guest Room Sanitization and Maintenance — 4 classes
› 3.1 Understanding High-Touch Surface Sanitization
› 3.2 Mastering the Use of Cleaning Agents in Guest Rooms
› 3.3 Implementing Effective Ventilation Techniques
› 3.4 Ensuring Consistent Maintenance of Guest Room Standards
| 2 | Customer Service Skills | 3 chapters · 12 classes 65 marks |
• 1 Understanding the Basics of Customer Service in Housekeeping — 4 classes
› 1.1 Defining Customer Service in Housekeeping
› 1.2 Identifying Key Cleaning Standards
› 1.3 Exploring the Role of Housekeeping in Guest Satisfaction
› 1.4 Applying Customer Service Techniques to Room Care
• 2 Enhancing Guest Experiences through Personalized Service — 4 classes
› 2.1 Understanding the Basics of Personalizing Guest Service
› 2.2 Identifying Guest Preferences and Needs
› 2.3 Implementing Personalized Service Techniques
› 2.4 Evaluating the Impact of Personalized Service on Guest Satisfaction
• 3 Handling Guest Complaints and Resolving Conflicts — 4 classes
› 3.1 Understanding the Nature of Guest Complaints
› 3.2 Demonstrating Effective Listening Techniques
› 3.3 Employing Conflict Resolution Strategies
› 3.4 Implementing Solutions and Following Up
| 3 | Health and Safety Regulations | 3 chapters · 12 classes 45 marks |
• 1 Understanding UK Health and Safety Regulations in Housekeeping — 4 classes
› 1.1 Exploring UK Health and Safety Laws in Housekeeping
› 1.2 Identifying Key Safety Hazards in Guest Rooms
› 1.3 Implementing Safety Protocols in Housekeeping
› 1.4 Evaluating Compliance with Health and Safety Standards
• 2 Implementing Safety Protocols in Cleaning and Guest Room Care — 4 classes
› 2.1 Understanding Safety Protocols: An Introduction to Health and Safety Regulations
› 2.2 Identifying Hazards: Assessing Risks in Guest Room Cleaning
› 2.3 Applying Correct Procedures: Safe Practices for Cleaning and Room Care
› 2.4 Evaluating Compliance: Monitoring and Improving Safety Standards
• 3 Risk Assessment and Management in Housekeeping — 4 classes
› 3.1 Identifying Hazards in Housekeeping Environments
› 3.2 Evaluating Risks and Understanding Their Impact
› 3.3 Implementing Safety Measures to Mitigate Risks
› 3.4 Monitoring and Reviewing Housekeeping Risk Management
| 4 | Introduction to Housekeeping | 3 chapters · 12 classes 90 marks |
• 1 Understanding the Role of Housekeeping in Hospitality — 4 classes
› 1.1 Exploring the Importance of Housekeeping in Hospitality
› 1.2 Identifying Key Responsibilities and Skills in Housekeeping
› 1.3 Understanding Cleaning Standards and Protocols
› 1.4 Applying Effective Guest Room Care Techniques
• 2 Essential Cleaning Techniques and Standards — 4 classes
› 2.1 Understanding Cleaning Standards: Key Principles and Practices
› 2.2 Mastering Dusting Techniques for Optimal Room Hygiene
› 2.3 Implementing Effective Floor Cleaning Methods
› 2.4 Applying Surface Sanitization Techniques to Ensure Guest Safety
• 3 Advanced Guest Room Care and Presentation — 4 classes
› 3.1 Understanding Guest Room Standards
› 3.2 Mastering Cleaning and Sanitization Techniques
› 3.3 Enhancing Room Aesthetics and Presentation
› 3.4 Implementing Advanced Turn-Down Services
| 5 | Quality Control Processes | 3 chapters · 12 classes 65 marks |
• 1 Understanding the Fundamentals of Quality Control in Housekeeping — 4 classes
› 1.1 Exploring the Principles of Quality Control in Housekeeping
› 1.2 Identifying Key Quality Control Metrics in Cleaning Standards
› 1.3 Implementing Effective Quality Control Procedures in Guest Rooms
› 1.4 Evaluating and Improving Quality Control Practices
• 2 Implementing Quality Control Procedures for Guest Room Care — 4 classes
› 2.1 Understanding Quality Control in Guest Room Care
› 2.2 Identifying Key Standards for Guest Room Cleanliness
› 2.3 Applying Quality Control Checklists in Daily Operations
› 2.4 Evaluating the Effectiveness of Cleaning Procedures
• 3 Evaluating and Enhancing Quality Control Measures in Housekeeping — 4 classes
› 3.1 Understanding Quality Control Standards in Housekeeping
› 3.2 Identifying Common Quality Control Challenges and Solutions
› 3.3 Implementing Effective Quality Control Procedures
› 3.4 Assessing and Enhancing Room Cleaning Performance
| 6 | Sustainable Cleaning Practices | 3 chapters · 12 classes 90 marks |
• 1 Understanding Eco-Friendly Cleaning Products — 4 classes
› 1.1 Exploring the Benefits of Eco-Friendly Cleaning Products
› 1.2 Identifying Key Ingredients in Sustainable Cleaning Solutions
› 1.3 Comparing Eco-Friendly Products to Traditional Cleaning Agents
› 1.4 Applying Eco-Friendly Cleaning Techniques in Guest Rooms
• 2 Implementing Water and Energy Efficient Cleaning Techniques — 4 classes
› 2.1 Understanding Water and Energy Consumption in Cleaning
› 2.2 Identifying Sustainable Cleaning Products and Tools
› 2.3 Implementing Water-Saving Techniques in Guest Room Cleaning
› 2.4 Optimizing Energy Use During Cleaning Tasks
• 3 Waste Reduction and Recycling in Housekeeping Operations — 4 classes
› 3.1 Understanding Waste Streams in Housekeeping
› 3.2 Strategies for Reducing Waste in Guest Rooms
› 3.3 Implementing Effective Recycling Practices
› 3.4 Monitoring and Improving Waste Management
| LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom info@lapt.org • +44 7513 283044 • lapt.org |
UKPRN 10067351 • Company 4984798 Curriculum current at the date of issue. |