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LAPT
London Academy of Professional Training
Certificate
Certificate in Travel Agency Operations & GDS
Foundation Level
REF: TT-TAT-F
• Travel and Tourism Centres
• Travel Agency & Tour Operations
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| 6Subjects | 24Chapters | 120Classes | 450Total Marks | 60%Pass Mark | LifetimeValidity |
At a Glance
| Reference | TT-TAT-F |
| Award | Certificate |
| Assessment | 450 marks — 270 to pass (60%) |
| Prerequisites | None |
| Validity | Lifetime |
| Awarding Body | LAPT — London Academy of Professional Training |
Curriculum
| 1 | Basics of Travel Agency Operations | 4 chapters · 20 classes 90 marks |
• 1 Understanding the Travel Agency Landscape — 5 classes
› 1.1 Exploring the Role of Travel Agencies
› 1.2 Identifying Types of Travel Agencies
› 1.3 Understanding Key Travel Agency Operations
› 1.4 Analyzing Travel Industry Stakeholders
› 1.5 Applying Basic Travel Agency Terminology
• 2 Service Offerings and Customer Relations — 5 classes
› 2.1 Understanding Service Offerings in Travel Agencies
› 2.2 Identifying Customer Needs in Travel Services
› 2.3 Building Positive Customer Relationships
› 2.4 Handling Customer Inquiries and Complaints Effectively
› 2.5 Applying Customer Feedback to Improve Service Offerings
• 3 Introduction to Global Distribution Systems (GDS) — 5 classes
› 3.1 Understanding the Role of Global Distribution Systems in Travel
› 3.2 Exploring Major Global Distribution Systems Providers
› 3.3 Navigating the Interface of a GDS Platform
› 3.4 Interpreting Essential GDS Terminology and Codes
› 3.5 Simulating Basic Booking Operations Using GDS
• 4 Operational Procedures and Best Practices — 5 classes
› 4.1 Understanding the Role of a Travel Agency
› 4.2 Navigating Common Travel Agency Systems and Tools
› 4.3 Implementing Client Interaction Protocols
› 4.4 Managing Daily Operations and Workflow
› 4.5 Applying Best Practices for Efficiency and Customer Satisfaction
| 2 | Creating Travel Itineraries | 4 chapters · 20 classes 45 marks |
• 1 Understanding Travel Itineraries and Their Components — 5 classes
› 1.1 Exploring the Basics of Travel Itineraries
› 1.2 Identifying Key Components of a Travel Itinerary
› 1.3 Analyzing Customer Needs for Tailored Itineraries
› 1.4 Constructing Simple Travel Itineraries
› 1.5 Reviewing and Refining Travel Itinerary Details
• 2 Researching Destinations and Creating a Preliminary Itinerary — 5 classes
› 2.1 Understanding Travel Destinations: Characteristics and Culture
› 2.2 Identifying Key Attractions and Activities for Travelers
› 2.3 Evaluating Climate and Peak Seasons for Optimal Travel
› 2.4 Gathering Practical Information: Visas, Currency, and Language
› 2.5 Crafting a Preliminary Itinerary: Mapping Out Travel Plans
• 3 Customizing Itineraries for Different Client Needs — 5 classes
› 3.1 Understanding Client Profiles and Preferences
› 3.2 Analyzing Travel Objectives and Constraints
› 3.3 Crafting Tailored Itinerary Options
› 3.4 Integrating Special Requirements into Itineraries
› 3.5 Evaluating and Adjusting Itinerary Proposals
• 4 Utilizing Global Distribution Systems for Itinerary Planning — 5 classes
› 4.1 Understanding Global Distribution Systems (GDS): An Introduction
› 4.2 Navigating GDS Interfaces: Key Functions and Features
› 4.3 Searching for Flights and Accommodation Using GDS
› 4.4 Building Complete Itineraries in GDS
› 4.5 Optimizing Itinerary Accuracy and Efficiency with GDS Tools
| 3 | Customer Service in Travel | 4 chapters · 20 classes 45 marks |
• 1 Understanding the Role of Customer Service in Travel — 5 classes
› 1.1 Exploring the Importance of Customer Service in Travel
› 1.2 Identifying Key Customer Needs and Expectations
› 1.3 Developing Effective Communication Skills
› 1.4 Handling Customer Complaints and Feedback
› 1.5 Implementing Strategies for Superior Customer Experiences
• 2 Communication Skills for Effective Customer Engagement — 5 classes
› 2.1 Understanding Customer Needs through Active Listening
› 2.2 Utilizing Verbal and Non-Verbal Communication Techniques
› 2.3 Mastering the Art of Asking Questions for Clarity
› 2.4 Building Rapport with Diverse Customer Groups
› 2.5 Handling Difficult Conversations with Empathy and Tact
• 3 Managing Customer Expectations and Resolving Complaints — 5 classes
› 3.1 Understanding Customer Expectations in Travel Services
› 3.2 Identifying and Analyzing Common Customer Complaints
› 3.3 Effective Communication Techniques for Addressing Issues
› 3.4 Strategies for Managing and Exceeding Expectations
› 3.5 Practicing Resolution Techniques for Common Travel Complaints
• 4 Utilizing Technology for Enhanced Customer Service Experience — 5 classes
› 4.1 Understanding Technology's Role in Customer Service
› 4.2 Navigating Global Distribution Systems (GDS)
› 4.3 Implementing CRM Tools for Customer Engagement
› 4.4 Leveraging Chatbots for Efficient Customer Interaction
› 4.5 Analyzing Data for Personalized Customer Experiences
| 4 | Global Distribution Systems | 4 chapters · 20 classes 115 marks |
• 1 Understanding Global Distribution Systems: Fundamentals and Structure — 5 classes
› 1.1 Introduction to Global Distribution Systems and Their Role in Travel
› 1.2 Exploring the Core Components of Global Distribution Systems
› 1.3 Understanding How Global Distribution Systems Connect Agencies and Suppliers
› 1.4 Navigating the User Interface of Global Distribution Systems
› 1.5 Applying Knowledge of Global Distribution Systems in Travel Scenarios
• 2 Core Functionality of Global Distribution Systems — 5 classes
› 2.1 Understanding the Core Components of Global Distribution Systems
› 2.2 Navigating the Interface of Leading Global Distribution Systems
› 2.3 Exploring Product Offerings and Booking Options
› 2.4 Managing Reservations and Itinerary Modifications
› 2.5 Applying GDS Core Functions in Practical Scenarios
• 3 Advanced GDS Operations: Managing and Modifying Reservations — 5 classes
› 3.1 Navigating Advanced GDS Interfaces
› 3.2 Modifying Existing Reservations in Practice
› 3.3 Implementing Fare Rules and Restrictions
› 3.4 Utilizing Special Service Requests Effectively
› 3.5 Troubleshooting Common Reservation Issues
• 4 Optimizing Travel Agency Operations through GDS — 5 classes
› 4.1 Understanding GDS: An Introduction to Travel Agency Essentials
› 4.2 Navigating GDS Interfaces: Mastering Basic Commands
› 4.3 Enhancing Booking Efficiency: Advanced GDS Features
› 4.4 Analyzing Data: Using GDS for Market Insights
› 4.5 Applying GDS Skills: Real-world Travel Agency Scenarios
| 5 | Introduction to Travel Industry | 4 chapters · 20 classes 65 marks |
• 1 Overview of the Travel Industry and Its Segments — 5 classes
› 1.1 Understanding the Structure of the Travel Industry
› 1.2 Exploring Major Segments of the Travel Industry
› 1.3 Analyzing Key Players and Their Roles in Travel
› 1.4 Investigating Current Trends and Influences in Travel
› 1.5 Identifying Challenges and Opportunities in Travel Operations
• 2 Types of Travel Services and Products Offered — 5 classes
› 2.1 Exploring Different Types of Travel Services
› 2.2 Identifying Key Travel Products and Their Features
› 2.3 Understanding the Role of Airlines and Their Services
› 2.4 Analyzing Accommodation Types in the Travel Industry
› 2.5 Evaluating Package Tours and Custom Travel Solutions
• 3 Role and Functionality of Global Distribution Systems (GDS) — 5 classes
› 3.1 Understanding the Evolution of Global Distribution Systems
› 3.2 Exploring Core Features and Functions of GDS Platforms
› 3.3 Examining Airline Reservation Processes via GDS
› 3.4 Investigating Hotel and Car Rental Bookings Using GDS
› 3.5 Applying GDS Knowledge to Real-World Travel Scenarios
• 4 Current Trends and Challenges in the Travel Industry — 5 classes
› 4.1 Exploring Current Trends Shaping the Travel Industry
› 4.2 Understanding the Impact of Technology on Travel Services
› 4.3 Evaluating Environmental Concerns and Sustainable Tourism
› 4.4 Analyzing Economic Challenges and Their Influence on Travel
› 4.5 Developing Strategies to Overcome Challenges in Travel Operations
| 6 | Travel Documentation & Regulations | 4 chapters · 20 classes 90 marks |
• 1 Understanding Essential Travel Documents — 5 classes
› 1.1 Identifying Key Travel Documents
› 1.2 Understanding Passport and Visa Requirements
› 1.3 Exploring Health and Safety Certifications
› 1.4 Navigating Customs and Immigration Forms
› 1.5 Analyzing Travel Insurance Essentials
• 2 International Travel Regulations and Compliance — 5 classes
› 2.1 Understanding Global Travel Regulations
› 2.2 Identifying Key International Compliance Requirements
› 2.3 Analyzing the Impact of Government Travel Advisories
› 2.4 Navigating Visa and Entry Clearance Processes
› 2.5 Applying Compliance Knowledge in Travel Itineraries
• 3 Ticketing and Documentation Procedures — 5 classes
› 3.1 Understanding Airline Ticket Types and Classifications
› 3.2 Exploring Fare Rules and Restrictions
› 3.3 Mastering the Use of Electronic Ticketing Systems
› 3.4 Creating and Modifying a Passenger Name Record (PNR)
› 3.5 Ensuring Compliance with Travel Document Regulations
• 4 Managing Changes and Irregularities in Travel Documents — 5 classes
› 4.1 Identifying Common Travel Document Irregularities
› 4.2 Understanding Regulatory Requirements for Travel Document Changes
› 4.3 Revising Travel Documents for Compliance
› 4.4 Handling Travel Document Errors and Discrepancies
› 4.5 Implementing Solutions for Travel Document Issues
| LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom info@lapt.org • +44 7513 283044 • lapt.org |
UKPRN 10067351 • Company 4984798 Curriculum current at the date of issue. |