ISO 22301CSRM — Business Continuity for Care Organisations — Certification Brochure

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London Academy of Professional Training
Certificate
ISO 22301CSRM — Business Continuity for Care Organisations
ISO Certification Programme
REF: MGT-CSRM-22301CSRM  •  ISO Management & Services  •  Care Services
6Subjects 30Chapters 180Classes 430Total Marks 60%Pass Mark LifetimeValidity
At a Glance
ReferenceMGT-CSRM-22301CSRM
AwardCertificate
Assessment430 marks — 258 to pass (60%)
PrerequisitesNone
ValidityLifetime
Awarding BodyLAPT — London Academy of Professional Training
Curriculum
1 Business Continuity Planning 5 chapters · 30 classes  105 marks
• 1 Understanding Business Continuity in Care Organisations — 6 classes
› 1.1 Define Business Continuity and Its Importance in Care Settings
› 1.2 Identify Potential Threats and Risks to Care Organisations
› 1.3 Explore Key Components of a Business Continuity Plan
› 1.4 Assess the Current Business Continuity Practices in Your Organisation
› 1.5 Develop a Business Continuity Strategy Tailored to Care Services
› 1.6 Implement and Test Your Business Continuity Plan Effectively
• 2 Risk Assessment and Impact Analysis in Health Services — 6 classes
› 2.1 Define Risk Assessment in Health Services
› 2.2 Identify Common Risks in Care Organizations
› 2.3 Conduct a Risk Evaluation Exercise
› 2.4 Explain the Importance of Impact Analysis
› 2.5 Analyze Potential Impacts on Health Services
› 2.6 Develop a Risk Mitigation Plan for Care Settings
• 3 Developing Effective Business Continuity Plans — 6 classes
› 3.1 Identify Core Business Functions and Dependencies
› 3.2 Assess Risks and Vulnerabilities in Care Operations
› 3.3 Establish Recovery Strategies for Critical Services
› 3.4 Develop and Document Business Continuity Plans
› 3.5 Train Staff on Business Continuity Procedures
› 3.6 Test and Review Business Continuity Plans Regularly
• 4 Training and Awareness for Continuity Planning — 6 classes
› 4.1 Understand the Importance of Business Continuity in Care Organisations
› 4.2 Identify Key Components of a Business Continuity Plan
› 4.3 Recognize Roles and Responsibilities in Continuity Planning
› 4.4 Develop Effective Training Strategies for Staff Engagement
› 4.5 Implement Awareness Programs to Foster a Culture of Preparedness
› 4.6 Evaluate and Improve Training Outcomes for Continuous Improvement
• 5 Testing, Maintaining, and Improving Business Continuity Plans — 6 classes
› 5.1 Assess Current Business Continuity Plans for Effectiveness
› 5.2 Design Testing Scenarios for Business Continuity Plans
› 5.3 Conduct Simulations to Test Business Continuity Responses
› 5.4 Evaluate Test Results to Identify Areas for Improvement
› 5.5 Implement Updates and Changes to Business Continuity Plans
› 5.6 Establish a Continuous Improvement Process for Business Continuity
2 Continuous Improvement 5 chapters · 30 classes  85 marks
• 1 Understanding Continuous Improvement Frameworks in Care Organisations — 6 classes
› 1.1 Define Continuous Improvement in Care Organisations
› 1.2 Identify Key Continuous Improvement Frameworks
› 1.3 Explore the Benefits of Continuous Improvement in Care
› 1.4 Evaluate Barriers to Continuous Improvement Initiatives
› 1.5 Implement a Continuous Improvement Cycle in a Care Setting
› 1.6 Measure and Review Continuous Improvement Outcomes
• 2 Tools and Techniques for Implementing Continuous Improvement — 6 classes
› 2.1 Assess Current Processes Using SWOT Analysis
› 2.2 Identify Key Performance Indicators for Continuous Improvement
› 2.3 Implement the Plan-Do-Check-Act (PDCA) Cycle
› 2.4 Utilize Root Cause Analysis for Problem Solving
› 2.5 Engage Stakeholders in Continuous Improvement Initiatives
› 2.6 Evaluate Improvement Outcomes and Adjust Strategies
• 3 Measuring and Evaluating Improvement Initiatives in Care Services — 6 classes
› 3.1 Identify Key Performance Indicators for Improvement in Care Services
› 3.2 Collect Data Effectively to Assess Improvement Initiatives
› 3.3 Analyze Data to Evaluate the Impact of Change in Care Settings
› 3.4 Apply Benchmarking Techniques to Measure Improvement Success
› 3.5 Develop Action Plans Based on Evaluation Results for Continuous Enhancement
› 3.6 Communicate Findings and Recommendations to Stakeholders in Care Organisations
• 4 Engaging Stakeholders in Continuous Improvement Practices — 6 classes
› 4.1 Identify Key Stakeholders in Care Organisations
› 4.2 Assess Stakeholder Needs and Expectations
› 4.3 Develop Communication Strategies for Engagement
› 4.4 Facilitate Collaborative Workshops for Feedback
› 4.5 Create Action Plans Based on Stakeholder Input
› 4.6 Evaluate and Adjust Continuous Improvement Practices
• 5 Sustaining Continuous Improvement for Long-Term Success — 6 classes
› 5.1 Identify Key Indicators for Sustaining Improvement
› 5.2 Develop Strategies to Embed Continuous Improvement Culture
› 5.3 Utilize Feedback Loops to Enhance Care Practices
› 5.4 Monitor Progress: Tools for Effective Improvement Tracking
› 5.5 Engage Stakeholders in the Continuous Improvement Process
› 5.6 Apply Lessons Learned to Future Improvement Initiatives
3 Crisis Management and Response 5 chapters · 30 classes  45 marks
• 1 Understanding Crisis Management Frameworks in Care Organisations — 6 classes
› 1.1 Define Crisis Management and Its Importance in Care Settings
› 1.2 Identify Key Components of a Crisis Management Framework
› 1.3 Evaluate the Roles and Responsibilities in Crisis Response Teams
› 1.4 Analyze Case Studies of Effective Crisis Management in Care Organisations
› 1.5 Develop a Basic Crisis Management Plan for Your Organisation
› 1.6 Implement Best Practices for Crisis Communication in Care Organisations
• 2 Risk Assessment and Business Continuity Planning — 6 classes
› 2.1 Identify and Analyze Potential Risks in Care Organisations
› 2.2 Evaluate the Impact of Risks on Care Services Delivery
› 2.3 Develop Effective Mitigation Strategies for Identified Risks
› 2.4 Create a Comprehensive Business Continuity Plan Template
› 2.5 Implement Business Continuity Planning through Scenario Simulation
› 2.6 Review and Revise Business Continuity Plans Based on Feedback
• 3 Crisis Communication Strategies in Healthcare Settings — 6 classes
› 3.1 Identify Key Elements of Effective Crisis Communication
› 3.2 Assess the Role of Stakeholders in Crisis Messaging
› 3.3 Develop Tailored Communication Plans for Diverse Audiences
› 3.4 Evaluate Real-Life Case Studies of Crisis Communication in Healthcare
› 3.5 Create Crisis Communication Templates for Immediate Use
› 3.6 Practice Delivering Key Messages During Simulated Crisis Scenarios
• 4 Crisis Response Coordination and Resource Management — 6 classes
› 4.1 Assess Crisis Scenarios for Effective Response
› 4.2 Identify Key Roles in Crisis Response Coordination
› 4.3 Develop a Resource Management Plan for Emergencies
› 4.4 Implement Communication Strategies During Crises
› 4.5 Evaluate the Effectiveness of Crisis Response Efforts
› 4.6 Conduct a Crisis Simulation to Test Coordination Skills
• 5 Post-Crisis Evaluation and Continuous Improvement — 6 classes
› 5.1 Analyze Crisis Response Effectiveness
› 5.2 Identify Key Learnings from Crisis Events
› 5.3 Develop Improvement Action Plans
› 5.4 Engage Stakeholders in Evaluation Process
› 5.5 Implement Continuous Improvement Strategies
› 5.6 Monitor and Review Post-Crisis Changes
4 Risk Assessment and Analysis 5 chapters · 30 classes  65 marks
• 1 Understanding Risk in Care Organisations — 6 classes
› 1.1 Define Key Concepts of Risk in Care Organisations
› 1.2 Identify Common Risks Faced by Care Organisations
› 1.3 Evaluate the Impact of Risks on Care Delivery
› 1.4 Analyse Risk Factors Specific to Different Care Settings
› 1.5 Prioritise Risks Using a Risk Matrix Approach
› 1.6 Develop a Risk Mitigation Plan for Care Organisations
• 2 Identifying Risks in Care Environments — 6 classes
› 2.1 Define Key Terms in Risk Assessment for Care Environments
› 2.2 Identify Common Risks in Care Settings through Case Studies
› 2.3 Analyze the Impact of Identified Risks on Care Delivery
› 2.4 Evaluate the Likelihood and Severity of Risks in Care Organizations
› 2.5 Develop a Risk Identification Checklist for Care Environments
› 2.6 Implement a Risk Reporting Framework for Ongoing Analysis
• 3 Analyzing and Evaluating Risks — 6 classes
› 3.1 Identify Key Risk Factors in Care Organisations
› 3.2 Gather Data for Comprehensive Risk Analysis
› 3.3 Evaluate the Impact of Identified Risks
› 3.4 Assess Likelihood and Severity of Risks
› 3.5 Prioritize Risks for Effective Management
› 3.6 Develop Actionable Strategies for Risk Mitigation
• 4 Developing Risk Response Strategies — 6 classes
› 4.1 Identify and Prioritize Risks to Care Operations
› 4.2 Analyze Vulnerabilities and Impacts on Care Delivery
› 4.3 Develop Preventive Measures for Identified Risks
› 4.4 Create Response Plans for High-Priority Risks
› 4.5 Evaluate and Select Appropriate Risk Mitigation Strategies
› 4.6 Implement and Monitor Risk Response Strategies in Practice
• 5 Implementing and Monitoring Risk Management Plans — 6 classes
› 5.1 Identify Key Components of Risk Management Plans
› 5.2 Develop a Risk Assessment Framework for Care Organisations
› 5.3 Establish Monitoring Metrics for Risk Management Effectiveness
› 5.4 Conduct Regular Reviews of Risk Management Plans
› 5.5 Implement Communication Strategies for Risk Management Updates
› 5.6 Evaluate and Adapt Risk Management Plans Based on Feedback
5 Training and Awareness 5 chapters · 30 classes  45 marks
• 1 Understanding Business Continuity in Care Services — 6 classes
› 1.1 Define Business Continuity in Care Services
› 1.2 Identify Key Components of Business Continuity Planning
› 1.3 Assess Risks and Impact on Care Services
› 1.4 Develop Effective Continuity Strategies
› 1.5 Implement Business Continuity Plans in Care Settings
› 1.6 Evaluate and Improve Business Continuity Practices
• 2 ISO 22301 Standards and Frameworks for Care Organisations — 6 classes
› 2.1 Define and Explain ISO 22301 Standards for Care Organisations
› 2.2 Identify Key Components of the ISO 22301 Framework
› 2.3 Analyze the Importance of Business Continuity in Care Settings
› 2.4 Assess Risks and Develop Business Continuity Strategies
› 2.5 Implement Procedures for Effective Communication During Disruptions
› 2.6 Evaluate and Test Business Continuity Plans for Care Organisations
• 3 Risk Assessment and Management in Care Settings — 6 classes
› 3.1 Identify Key Risks in Care Settings
› 3.2 Assess the Impact of Identified Risks
› 3.3 Develop Risk Mitigation Strategies
› 3.4 Implement Risk Management Plans
› 3.5 Review and Update Risk Assessments Regularly
› 3.6 Communicate Risk Management Procedures to Staff
• 4 Developing and Implementing Business Continuity Plans — 6 classes
› 4.1 Identify Critical Functions and Services
› 4.2 Conduct a Business Impact Analysis (BIA)
› 4.3 Develop Recovery Strategies and Solutions
› 4.4 Create and Document the Business Continuity Plan
› 4.5 Implement Training and Awareness Programs
› 4.6 Test, Review, and Update the Continuity Plan Regularly
• 5 Training, Awareness, and Continuous Improvement in Business Continuity — 6 classes
› 5.1 Identify Key Principles of Business Continuity Management
› 5.2 Develop Effective Training Strategies for Care Organisations
› 5.3 Design Engaging Awareness Campaigns for Staff and Stakeholders
› 5.4 Implement Practical Simulations to Enhance Preparedness
› 5.5 Evaluate Training Effectiveness and Gather Feedback
› 5.6 Foster a Culture of Continuous Improvement in Business Continuity
6 Understanding ISO 22301 5 chapters · 30 classes  85 marks
• 1 Foundations of ISO 22301 in Care Organisations — 6 classes
› 1.1 Define the Key Concepts of ISO 22301
› 1.2 Identify the Importance of Business Continuity in Care Organisations
› 1.3 Explore the Structure and Requirements of ISO 22301 Standard
› 1.4 Assess the Benefits of Implementing ISO 22301 in Care Settings
› 1.5 Analyze Real-World Case Studies of ISO 22301 in Action
› 1.6 Develop a Basic Business Continuity Plan Framework for Care Organisations
• 2 Business Continuity Management Framework — 6 classes
› 2.1 Define the Core Principles of Business Continuity Management
› 2.2 Identify Key Components of the ISO 22301 Framework
› 2.3 Assess Organizational Risks and Vulnerabilities
› 2.4 Develop Business Continuity Policies and Objectives
› 2.5 Implement Training and Awareness Programs for Staff
› 2.6 Evaluate and Review Business Continuity Plans Effectively
• 3 Risk Assessment and Business Impact Analysis — 6 classes
› 3.1 Identify Key Risks in Care Organisations
› 3.2 Assess the Impact of Risks on Operations
› 3.3 Develop a Risk Matrix for Care Services
› 3.4 Conduct Business Impact Analysis (BIA) Fundamentals
› 3.5 Prioritize Risks Based on Business Impact Findings
› 3.6 Implement Strategies for Risk Mitigation and Response
• 4 Developing Business Continuity Strategies — 6 classes
› 4.1 Identify Critical Business Functions
› 4.2 Assess Risks and Vulnerabilities in Care Operations
› 4.3 Establish Recovery Time Objectives for Key Services
› 4.4 Develop Incident Response Plans for Care Scenarios
› 4.5 Create Communication Strategies for Stakeholder Engagement
› 4.6 Test and Evaluate Business Continuity Strategies Effectively
• 5 Implementing and Monitoring BCMS in Care Settings — 6 classes
› 5.1 Identify Key Components of a Business Continuity Management System (BCMS)
› 5.2 Develop Policies and Procedures for Effective BCMS Implementation
› 5.3 Conduct Risk Assessments to Enhance BCMS in Care Settings
› 5.4 Establish a Communication Plan for Stakeholder Engagement in BCMS
› 5.5 Implement Training and Awareness Programs for BCMS Compliance
› 5.6 Monitor and Evaluate BCMS Effectiveness Through Continuous Improvement
LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom
info@lapt.org  •  +44 7513 283044  •  lapt.org		 UKPRN 10067351  •  Company 4984798
Curriculum current at the date of issue.