| 1 |
Biosecurity, Hygiene and Infection Control |
18 chapters
· 124 classes
100 marks
|
• 1 Chapter 1 — Understanding Pet Hygiene and Safety Standards — 4 classes
› 1.1 Explore the Importance of Pet Hygiene
› 1.2 Identify Common Pet Hygiene Challenges
› 1.3 Learn Essential Safety Standards in Grooming
› 1.4 Apply Basic Pet Brushing Techniques
• 2 Chapter 2 — Cleaning and Sanitation Techniques for Grooming Tools — 4 classes
› 2.1 Understanding Cleaning Protocols for Grooming Tools
› 2.2 Identifying Appropriate Sanitation Products for Pet Grooming
› 2.3 Implementing Effective Tool Cleaning Techniques
› 2.4 Practicing Safe Sanitation Methods in a Grooming Environment
• 3 Chapter 3 — Implementing Health Checks and Advanced Grooming Protocols — 4 classes
› 3.1 Conducting Comprehensive Pet Health Assessments
› 3.2 Mastering the Art of Pet Brushing Techniques
› 3.3 Identifying and Addressing Common Grooming Issues
› 3.4 Integrating Advanced Grooming Protocols into Practice
• 1 Keeping Play Areas Clean — 4 classes
› 1.1 Picking Up and Disposing of Waste
› 1.2 Safe Cleaning Products for Pets
› 1.3 Cleaning Floors, Bowls and Bedding
› 1.4 Personal Hygiene for Daycare Staff
• 2 Checking Fences, Gates and Toys — 4 classes
› 2.1 Daily Fence and Gate Inspection
› 2.2 Double-Gate Entry and Exit Habits
› 2.3 Choosing and Checking Safe Toys
› 2.4 Removing Hazards from the Floor
• 3 Weather, Temperature and Comfort — 4 classes
› 3.1 Keeping Pets Cool in Hot Weather
› 3.2 Keeping Pets Warm and Dry
› 3.3 Shade, Shelter and Fresh Air
› 3.4 Safe Flooring and Resting Spots
• 1 Principles of Infection Control — 6 classes
› 1.1 Understanding Infection Pathways
› 1.2 Types of Infectious Agents
› 1.3 Transmission Modes in Veterinary Care
› 1.4 Risk Factors for Infections
› 1.5 Importance of Hygiene Practices
› 1.6 Legal Aspects of Infection Control
• 2 Implementing Control Measures — 6 classes
› 2.1 Developing Infection Control Protocols
› 2.2 Personal Protective Equipment Usage
› 2.3 Sanitation Procedures for Facilities
› 2.4 Isolation Techniques for Infected Animals
› 2.5 Disinfection Methods and Practices
› 2.6 Waste Management in Veterinary Settings
• 3 Monitoring Infection Risks — 6 classes
› 3.1 Identifying High-Risk Areas
› 3.2 Surveillance Techniques for Infections
› 3.3 Data Collection and Analysis
› 3.4 Reporting Infection Incidents
› 3.5 Regular Risk Assessments
› 3.6 Utilizing Technology for Monitoring
• 4 Training Staff on Infection Protocols — 6 classes
› 4.1 Creating Effective Training Programs
› 4.2 Hands-On Infection Control Training
› 4.3 Assessing Staff Competence
› 4.4 Continuous Education on Protocols
› 4.5 Engaging Staff in Protocol Development
› 4.6 Feedback Mechanisms for Training
• 5 Evaluating Infection Control Effectiveness — 6 classes
› 5.1 Setting Evaluation Criteria
› 5.2 Analyzing Infection Control Outcomes
› 5.3 Adjusting Protocols Based on Findings
› 5.4 Reporting Evaluation Results
› 5.5 Implementing Improvements
› 5.6 Long-Term Monitoring Strategies
• 12 Cleaning and Disinfection Chemistry — 10 classes
› 12.1 Cleaning Versus Disinfection Versus Sterilisation
› 12.2 Types of Disinfectants Used in Pet Facilities
› 12.3 Contact Time and Dilution Rules
› 12.4 Safe Mixing and Chemical Storage
› 12.5 Safety Data Sheets in Daily Use
› 12.6 Disinfectants and Animal Toxicity
› 12.7 Cleaning Hard and Porous Surfaces
› 12.8 Removing Hair, Urine and Faeces Properly
› 12.9 Protecting Staff From Chemical Exposure
› 12.10 Disinfection Practice and Dilution Check
• 13 Zoonotic Diseases and Staff Protection — 10 classes
› 13.1 What Zoonoses Are
› 13.2 Rabies Risk and Pre-Exposure Awareness
› 13.3 Ringworm and Skin Infections
› 13.4 Leptospirosis and Water Contact
› 13.5 Salmonella and Gut Infections
› 13.6 Toxoplasmosis Awareness for Staff
› 13.7 Bites, Scratches and Wound Care for Staff
› 13.8 Pregnant and Immune-Compromised Staff
› 13.9 Reporting Staff Illness
› 13.10 Zoonosis Risk Scenario Practice
• 14 Personal Protective Equipment and Hand Hygiene — 10 classes
› 14.1 Choosing PPE for Each Task
› 14.2 Gloves, Aprons and Boots
› 14.3 Masks and Eye Protection
› 14.4 Hand Washing Steps
› 14.5 Hand Sanitiser Use and Limits
› 14.6 Putting On and Removing PPE in Order
› 14.7 Changing PPE Between Animals
› 14.8 Uniform and Footwear Hygiene
› 14.9 Laundering Protective Clothing
› 14.10 PPE Compliance Audit Practice
• 15 Isolation, Quarantine and Outbreak Response — 10 classes
› 15.1 Recognising Possible Infectious Pets
› 15.2 Isolation Area Layout
› 15.3 Barrier Nursing Routines
› 15.4 Quarantine for New Arrivals
› 15.5 Kennel Cough Outbreaks
› 15.6 Parvovirus and Distemper Control
› 15.7 Cat Flu in Catteries
› 15.8 Informing Owners During an Outbreak
› 15.9 Closing and Reopening a Facility Section
› 15.10 Outbreak Response Drill
• 16 Waste, Laundry and Environmental Control — 10 classes
› 16.1 Types of Waste in Pet Facilities
› 16.2 Segregating Clinical and General Waste
› 16.3 Disposal of Sharps and Biological Waste
› 16.4 Safe Disposal of Animal Remains
› 16.5 Laundry Handling for Bedding and Towels
› 16.6 Pest Control for Rodents and Insects
› 16.7 Ventilation and Humidity Control
› 16.8 Water Supply and Drain Hygiene
› 16.9 Grooming and Kennel Air Quality
› 16.10 Waste Handling Audit Practice
• 17 Cleaning Schedules, Records and Audits — 10 classes
› 17.1 Daily, Weekly and Monthly Schedules
› 17.2 Writing Cleaning Procedures
› 17.3 Cleaning Logs and Sign-Off
› 17.4 Swab and Visual Cleanliness Checks
› 17.5 Equipment Cleaning Between Pets
› 17.6 Internal Hygiene Audits
› 17.7 Corrective Action Records
› 17.8 Linking Hygiene to Quality Management
› 17.9 Preparing for Inspections
› 17.10 Full Schedule Design Practice
• 18 Hygiene Training, Culture and Compliance — 10 classes
› 18.1 Training Staff in Infection Control
› 18.2 Induction Hygiene Briefings
› 18.3 Toolbox Talks and Signage
› 18.4 Visitor and Client Hygiene Rules
› 18.5 Hygiene Rules for Shared Equipment
› 18.6 Municipal and Local Health Rules
› 18.7 Prevention of Cruelty to Animals Act and Cleanliness
› 18.8 Handling Complaints About Hygiene
› 18.9 Continuous Improvement of Hygiene
› 18.10 Final Hygiene Competence Review
| 2 |
Veterinary Reception, Client Care and Practice Records |
17 chapters
· 125 classes
100 marks
|
• 1 Principles of Effective Communication in Veterinary Settings — 5 classes
› 1.1 Understanding the Basics of Effective Communication in Veterinary Settings
› 1.2 Identifying and Overcoming Barriers to Communication
› 1.3 Developing Active Listening Skills with Pet Owners
› 1.4 Practicing Clear and Compassionate Information Delivery
› 1.5 Applying Non-Verbal Communication Strategies in Veterinary Practice
• 2 Developing Client Communication Skills — 5 classes
› 2.1 Understanding the Basics of Client Communication in Veterinary Settings
› 2.2 Identifying Clients' Needs and Expectations Effectively
› 2.3 Building Empathy and Active Listening Skills with Clients
› 2.4 Navigating Difficult Conversations with Confidence
› 2.5 Practicing Effective Non-Verbal Communication Techniques
• 3 Interprofessional Communication and Team Collaboration — 5 classes
› 3.1 Understanding the Importance of Interprofessional Communication
› 3.2 Identifying Roles and Responsibilities in Veterinary Teams
› 3.3 Developing Effective Communication Strategies
› 3.4 Applying Team Collaboration Techniques in Practice
› 3.5 Evaluating Team Communication Outcomes
• 4 Handling Difficult Conversations and Situations in Veterinary Practice — 5 classes
› 4.1 Identifying Triggers in Veterinary Conversations
› 4.2 Developing Empathy During Stressful Interactions
› 4.3 Utilizing Active Listening Techniques
› 4.4 Implementing Conflict Resolution Strategies
› 4.5 Practicing Role-Play for Difficult Scenarios
• 5 Equine Dental Care Techniques — 5 classes
› 5.1 Introduction to Equine Behavior
› 5.2 Safety Protocols for Handling Horses
› 5.3 Preparing for Dental Procedures
› 5.4 Conducting Equine Dental Examinations
› 5.5 Post-Examination Care and Follow-Up
• 1 Introduction to Veterinary Record Keeping — 5 classes
› 1.1 Understanding the Importance of Veterinary Records
› 1.2 Identifying Key Components of Veterinary Records
› 1.3 Learning How to Accurately Maintain Veterinary Records
› 1.4 Exploring Different Types of Veterinary Record Systems
› 1.5 Applying Best Practices in Veterinary Record Keeping
• 2 Legal and Ethical Standards in Veterinary Documentation — 5 classes
› 2.1 Understanding Legal Requirements in Veterinary Documentation
› 2.2 Identifying Ethical Considerations in Record Keeping
› 2.3 Ensuring Confidentiality and Data Protection
› 2.4 Applying Best Practices for Accurate Record Maintenance
› 2.5 Reviewing Case Studies on Legal and Ethical Record Keeping
• 3 Effective Administrative Practices in Veterinary Clinics — 5 classes
› 3.1 Understanding the Role of Administration in Veterinary Clinics
› 3.2 Exploring Essential Record Keeping Techniques
› 3.3 Implementing Efficient Appointment Scheduling Systems
› 3.4 Managing Client and Patient Information Securely
› 3.5 Applying Best Practices for Inventory and Supplies Management
• 4 Advanced Data Management and Technologies in Veterinary Practices — 5 classes
› 4.1 Understanding Data Types in Veterinary Practice
› 4.2 Navigating Veterinary Management Software
› 4.3 Implementing Effective Data Entry Strategies
› 4.4 Ensuring Data Accuracy and Integrity
› 4.5 Analyzing Data Trends for Clinical Decision Making
• 10 Welcoming Clients and Animals at Reception — 10 classes
› 10.1 Role of the Veterinary Receptionist
› 10.2 First Impressions at the Front Desk
› 10.3 Greeting Clients and Their Animals
› 10.4 Managing the Waiting Room Safely
› 10.5 Separating Dogs, Cats and Nervous Animals
› 10.6 Hygiene and Cleaning of Reception Areas
› 10.7 Spotting Distressed or Aggressive Animals
› 10.8 Handling Walk-In Clients
› 10.9 Dealing With Queues and Delays
› 10.10 Daily Opening and Closing Reception Routine
• 11 Appointment Booking and Clinic Scheduling — 10 classes
› 11.1 Types of Appointments in a Clinic
› 11.2 Using a Paper or Software Diary
› 11.3 Taking Booking Details Correctly
› 11.4 Allowing the Right Time for Each Consultation
› 11.5 Scheduling Vaccinations and Follow-Ups
› 11.6 Booking Surgery and Procedure Slots
› 11.7 Sending Reminders to Owners
› 11.8 Handling Cancellations and Missed Visits
› 11.9 Double Booking and Overruns
› 11.10 Reviewing the Day's Schedule
• 12 Emergency Calls and Triage at the Front Desk — 10 classes
› 12.1 Recognising Emergency Signs Over the Phone
› 12.2 Asking the Right Triage Questions
› 12.3 Passing Urgent Cases to Clinical Staff
› 12.4 Basic First Aid Advice Within Limits
› 12.5 Preparing the Clinic for an Arriving Emergency
› 12.6 Handling Distressed Owners
› 12.7 Out-of-Hours Emergency Arrangements
› 12.8 Recording Emergency Contacts
› 12.9 Poisoning and Road Accident Calls
› 12.10 Reviewing Emergency Handling Afterwards
• 13 Admitting and Discharging Veterinary Patients — 10 classes
› 13.1 Admission Paperwork and Identification
› 13.2 Checking Owner Details and Contact Numbers
› 13.3 Recording Presenting Problems
› 13.4 Obtaining Consent for Procedures
› 13.5 Estimates and Cost Agreements
› 13.6 Handing Patients Safely to the Clinical Team
› 13.7 Discharge Instructions for Owners
› 13.8 Explaining Medication and Aftercare
› 13.9 Returning Belongings and Patients
› 13.10 Follow-Up Calls After Discharge
• 14 Client Advice on Everyday Pet Care — 10 classes
› 14.1 Scope of Advice a Receptionist May Give
› 14.2 Vaccination Schedules for Dogs and Cats
› 14.3 Parasite Control Advice
› 14.4 Neutering and Animal Birth Control Information
› 14.5 Feeding and Weight Advice
› 14.6 Dental Care Advice
› 14.7 Travel and Boarding Health Requirements
› 14.8 Answering Questions on Rabies Vaccination
› 14.9 Using Leaflets and Client Information
› 14.10 Knowing When to Refer to a Veterinarian
• 15 Billing, Payments and Practice Accounts — 10 classes
› 15.1 Understanding Clinic Price Lists
› 15.2 Raising an Invoice Correctly
› 15.3 Taking Cash, Card and Digital Payments
› 15.4 Handling Deposits and Part Payments
› 15.5 Dealing With Payment Difficulties Politely
› 15.6 Daily Till and Payment Reconciliation
› 15.7 Pet Insurance and Claim Forms
› 15.8 Refunds and Billing Errors
› 15.9 Tax Receipts and Records
› 15.10 Protecting Money and Payment Data
• 16 Stock Ordering and Clinic Supplies at Reception — 10 classes
› 16.1 Items Held at the Front Desk
› 16.2 Receiving Deliveries and Checking Orders
› 16.3 Recording Stock In and Out
› 16.4 Setting Reorder Levels
› 16.5 Shelf Display and Retail Food Sales
› 16.6 Expiry Dates and Stock Rotation
› 16.7 Handling Damaged or Wrong Deliveries
› 16.8 Controlling Stationery and Consumables
› 16.9 Working With Suppliers and Reps
› 16.10 Monthly Stock Check
• 17 Referrals, Laboratory Results and Client Follow-Up — 10 classes
› 17.1 Why Practices Refer Cases
› 17.2 Preparing Referral Letters and Records
› 17.3 Sending Samples and Records to Outside Laboratories
› 17.4 Receiving and Filing Test Results
› 17.5 Passing Results to the Veterinarian First
› 17.6 Explaining Result Timelines to Owners
› 17.7 Tracking Overdue Results
› 17.8 Recall Systems for Chronic Cases
› 17.9 Sharing Records With Other Practices
› 17.10 Confidentiality During Follow-Up Calls
| 3 |
Veterinary In-patient Care and Nursing Support |
15 chapters
· 125 classes
100 marks
|
• 1 Foundations of Veterinary Science — 5 classes
› 1.1 Understanding the Role of Veterinary Science in Animal Health
› 1.2 Exploring the Types of Veterinary Careers and Their Responsibilities
› 1.3 Identifying Common Veterinary Tools and Equipment
› 1.4 Learning Basic Animal Anatomy and Physiology
› 1.5 Applying Fundamental Veterinary Ethics and Legal Responsibilities
• 2 Anatomy and Physiology of Domestic Animals — 5 classes
› 2.1 Understanding Basic Animal Anatomy Terminology
› 2.2 Exploring the Musculoskeletal System of Domestic Animals
› 2.3 Examining the Digestive Systems Across Different Species
› 2.4 Identifying Key Structures in the Cardiovascular System
› 2.5 Applying Physiology Concepts to Animal Health Care Practices
• 3 Animal Health and Nutrition Basics — 5 classes
› 3.1 Understanding Animal Needs: A Nutritional Perspective
› 3.2 Identifying Essential Nutrients and Their Functions in Animals
› 3.3 Recognizing Common Nutritional Deficiencies in Animals
› 3.4 Exploring the Relationship Between Health and Diet in Animals
› 3.5 Applying Basic Nutritional Principles to Animal Care
• 4 Introduction to Veterinary Diagnostics and Treatment — 5 classes
› 4.1 Understanding Clinical Signs and Symptoms
› 4.2 Exploring Diagnostic Tools in Veterinary Practice
› 4.3 Interpreting Laboratory Results
› 4.4 Evaluating Treatment Options for Common Conditions
› 4.5 Implementing Basic Treatment Protocols
• 5 Veterinary Practice Preparation — 5 classes
› 5.1 Introduction to Veterinary Practice Setup
› 5.2 Essential Equipment for Veterinary Clinics
› 5.3 Maintaining Hygiene in Veterinary Environments
› 5.4 Organizing Clinical Workspaces Effectively
› 5.5 Safety Protocols in Veterinary Practices
• 6 Handling and Restraint of Veterinary Patients — 10 classes
› 6.1 Reading Patient Behaviour in the Clinic
› 6.2 Safe Approach to Dogs and Cats
› 6.3 Low-Stress Handling Principles
› 6.4 Lifting and Carrying Small and Large Patients
› 6.5 Restraint for Examination Positions
› 6.6 Restraint for Injections and Blood Sampling
› 6.7 Using Muzzles, Towels and Cat Bags
› 6.8 Handling Painful or Injured Patients
› 6.9 Staff Safety and Bite Prevention
› 6.10 Recording Handling Incidents
• 7 Preparing In-patient Accommodation — 10 classes
› 7.1 Types of Kennels and Cages in a Ward
› 7.2 Choosing Accommodation by Species and Condition
› 7.3 Separating Dogs, Cats and Infectious Cases
› 7.4 Bedding Choices and Comfort
› 7.5 Temperature and Ventilation in Wards
› 7.6 Preparing a Kennel Before Admission
› 7.7 Labelling Kennels and Patient Cards
› 7.8 Placing Drips and Medical Equipment Safely
› 7.9 Noise and Stress Reduction
› 7.10 Daily Ward Set-Up Checklist
• 8 Admitting In-patients to the Ward — 10 classes
› 8.1 Receiving the Patient From Reception
› 8.2 Checking Identity and Microchip Number
› 8.3 Weighing and Recording Starting Condition
› 8.4 Listing Belongings and Own Food
› 8.5 Noting the Treatment Plan Instructions
› 8.6 Settling a New Patient
› 8.7 Checking Consent and Contact Details
› 8.8 Handover Between Shifts
› 8.9 Recording Admission on Hospital Sheets
› 8.10 Admission Problems and Solutions
• 9 Observing and Recording Patient Condition — 10 classes
› 9.1 Normal Signs of a Healthy Animal
› 9.2 Taking Temperature Pulse and Respiration
› 9.3 Observing Gum Colour and Hydration
› 9.4 Recognising Pain Behaviour
› 9.5 Monitoring Appetite, Urine and Faeces
› 9.6 Observing Wounds, Drips and Dressings
› 9.7 Using Hospital Charts Correctly
› 9.8 Spotting Sudden Deterioration
› 9.9 Reporting Changes to the Nurse or Veterinarian
› 9.10 Accuracy and Honesty in Records
• 10 Feeding, Hydration and Elimination Care — 10 classes
› 10.1 Feeding Plans for In-patients
› 10.2 Offering Water and Monitoring Intake
› 10.3 Assisted Feeding Support
› 10.4 Preparing Special Diets Under Direction
› 10.5 Walking and Toileting Dogs Safely
› 10.6 Litter Trays for Hospitalised Cats
› 10.7 Caring for Incontinent Patients
› 10.8 Recording Intake and Output
› 10.9 Dealing With Vomiting and Diarrhoea
› 10.10 Cleaning After Accidents Hygienically
• 11 Comfort, Hygiene and Basic Nursing Care — 10 classes
› 11.1 Keeping Patients Warm and Comfortable
› 11.2 Turning and Repositioning Recumbent Patients
› 11.3 Preventing Pressure Sores
› 11.4 Cleaning Eyes, Ears and Faces
› 11.5 Bathing and Drying Hospital Patients
› 11.6 Caring for Dressings and Bandages Under Direction
› 11.7 Looking After Drips and Catheter Sites
› 11.8 Giving Gentle Contact and Reassurance
› 11.9 Pain Relief Support Under Direction
› 11.10 Quiet Care for Elderly Patients
• 12 Infection Control and Isolation in the Ward — 10 classes
› 12.1 How Infections Spread in Clinics
› 12.2 Handwashing and Protective Clothing
› 12.3 Disinfectants and Contact Times
› 12.4 Isolation Procedures for Infectious Cases
› 12.5 Parvovirus and Distemper Precautions
› 12.6 Zoonotic Risks to Staff
› 12.7 Cleaning Kennels Between Patients
› 12.8 Laundry and Clinical Waste Disposal
› 12.9 Safe Handling of Sharps
› 12.10 Recording Infection Control Checks
• 13 Emergency Recognition and First Aid Support — 10 classes
› 13.1 Recognising Emergency Signs in the Ward
› 13.2 Calling for Help Quickly
› 13.3 Collapse and Breathing Difficulty Response
› 13.4 Bleeding Control Basics
› 13.5 Seizure Care in the Ward
› 13.6 Heatstroke and Hypothermia Response
› 13.7 Assisting With Resuscitation Under Direction
› 13.8 Emergency Equipment and Crash Trolley
› 13.9 Staying Calm and Communicating
› 13.10 Recording and Reviewing Emergencies
• 14 Discharging Patients and Supporting Owners — 10 classes
› 14.1 Preparing a Patient for Discharge
› 14.2 Cleaning and Grooming Before Going Home
› 14.3 Passing Discharge Instructions to the Nurse
› 14.4 Explaining Home Care to Owners
› 14.5 Showing Owners How to Give Medicines
› 14.6 Bandage and Wound Care at Home
› 14.7 Feeding and Rest Advice After Discharge
› 14.8 Booking Check-Up Visits
› 14.9 Handling Returning or Worried Owners
› 14.10 Recording Discharge Completion
• 15 Compassionate Care and End-of-Life Awareness — 10 classes
› 15.1 Understanding the Human-Animal Bond
› 15.2 Role of Support Staff in Euthanasia Care
› 15.3 Supporting Grieving Owners
› 15.4 Respectful Handling of Deceased Animals
› 15.5 Cremation and Burial Options in India
› 15.6 Memorial Items and Paw Prints
› 15.7 Looking After Staff Wellbeing
› 15.8 Dealing With Compassion Fatigue
› 15.9 Professional Boundaries in Emotional Situations
› 15.10 Learning From Difficult Cases
| 4 |
Clinical Support, Sample Handling and Laboratory Procedures |
19 chapters
· 122 classes
100 marks
|
• 1 Introduction to Clinical Support Roles — 5 classes
› 1.1 Understanding the Role of a Clinical Support Technician
› 1.2 Exploring Key Responsibilities in Veterinary Settings
› 1.3 Familiarizing with Common Veterinary Support Tools
› 1.4 Assisting in Basic Animal Care Procedures
› 1.5 Navigating Ethical and Professional Standards in Clinical Support
• 2 Patient Handling and Care Procedures — 5 classes
› 2.1 Understanding Animal Body Language and Behavior
› 2.2 Demonstrating Safe Handling Techniques for Small Animals
› 2.3 Applying Restraint Methods for Large Animals
› 2.4 Ensuring Patient Comfort and Stress Reduction Strategies
› 2.5 Implementing Basic Care Procedures for Hospitalized Animals
• 3 Medical Equipment: Usage and Maintenance — 5 classes
› 3.1 Understanding Veterinary Medical Equipment
› 3.2 Identifying Common Veterinary Tools
› 3.3 Demonstrating Safe Equipment Handling
› 3.4 Maintaining Sterilization and Cleanliness
› 3.5 Troubleshooting and Basic Repairs
• 4 Supporting Veterinary Procedures — 5 classes
› 4.1 Understanding Veterinary Procedures: An Overview
› 4.2 Identifying Instruments and Tools in Veterinary Practice
› 4.3 Assisting with Physical Exams: Techniques and Protocols
› 4.4 Safely Handling Animals During Procedures
› 4.5 Recording and Communicating Observations Effectively
• 1 Understanding Veterinary Clinical Support Roles — 6 classes
› 1.1 Exploring Veterinary Clinical Support Roles
› 1.2 Identifying Key Responsibilities in Veterinary Settings
› 1.3 Assessing Animal Needs for Holistic Care
› 1.4 Understanding Ethical and Legal Considerations
› 1.5 Utilizing Communication Skills in Clinical Support
› 1.6 Applying Clinical Support Skills in Veterinary Practice
• 2 Foundational Animal Anatomy & Physiology — 6 classes
› 2.1 Explore Basic Animal Cell Structures
› 2.2 Understand Tissue Types and Functions
› 2.3 Examine Major Organ Systems in Animals
› 2.4 Identify Key Elements of Animal Physiology
› 2.5 Analyze Comparative Anatomy Across Species
› 2.6 Apply Anatomical Knowledge to Clinical Scenarios
• 3 Basics of Veterinary Diagnostic Procedures — 6 classes
› 3.1 Understanding the Role of Diagnostics in Veterinary Care
› 3.2 Identifying Common Veterinary Diagnostic Tools
› 3.3 Exploring Blood Sample Collection Techniques
› 3.4 Analyzing Diagnostic Imaging Procedures
› 3.5 Interpreting Laboratory Test Results in Veterinary Settings
› 3.6 Applying Diagnostic Protocols in Clinical Practice
• 4 Safe Handling and Care of Veterinary Equipment — 6 classes
› 4.1 Understanding Veterinary Equipment Categories
› 4.2 Identifying and Preventing Equipment Hazards
› 4.3 Mastering Techniques for Safe Equipment Handling
› 4.4 Implementing Sterilization and Cleaning Protocols
› 4.5 Maintaining Equipment for Optimal Performance
› 4.6 Applying Safety Standards in Veterinary Settings
• 5 Effective Communication and Record Keeping in Clinical Settings — 6 classes
› 5.1 Understanding the Basics of Clinical Communication
› 5.2 Identifying Barriers to Effective Communication in Clinical Settings
› 5.3 Applying Active Listening Techniques with Patients and Colleagues
› 5.4 Mastering Non-Verbal Communication Skills in Healthcare
› 5.5 Implementing Accurate Record Keeping Practices
› 5.6 Ensuring Confidentiality and Data Protection in Clinical Records
• 6 Animal Physical Therapy Assessment — 6 classes
› 6.1 Introduction to Animal Physical Therapy
› 6.2 Understanding Animal Anatomy and Physiology
› 6.3 Assessment Techniques for Animal Patients
› 6.4 Developing Physical Therapy Plans
› 6.5 Implementing Therapy Techniques
› 6.6 Evaluating Therapy Outcomes
• 1 Understanding Laboratory Safety and Regulations in Veterinary Practice — 6 classes
› 1.1 Comprehending Veterinary Laboratory Safety Fundamentals
› 1.2 Identifying Common Laboratory Hazards in Veterinary Settings
› 1.3 Understanding and Implementing PPE Protocols for Veterinary Labs
› 1.4 Navigating Regulations and Compliance in Veterinary Laboratories
› 1.5 Developing Risk Assessment Strategies for Veterinary Procedures
› 1.6 Applying Emergency Procedures and Incident Handling in Lab Environments
• 2 Collection and Handling of Veterinary Samples — 6 classes
› 2.1 Understanding the Types of Veterinary Samples
› 2.2 Mastering Sample Collection Techniques for Various Animals
› 2.3 Ensuring Correct Labelling and Documentation of Samples
› 2.4 Exploring Proper Sample Storage and Preservation Methods
› 2.5 Handling Potential Contaminants and Ensuring Sample Integrity
› 2.6 Applying Knowledge: Real-Life Scenarios in Sample Collection and Handling
• 3 Analytical Techniques in Veterinary Hematology — 6 classes
› 3.1 Explore Blood Collection Techniques in Veterinary Settings
› 3.2 Understand Cell Counting and Identification Methods
› 3.3 Apply Staining Techniques for Hematological Analysis
› 3.4 Conduct Differential Blood Count Procedures
› 3.5 Analyze Hematological Data for Diagnosis
› 3.6 Utilize Quality Control in Hematology Labs
• 4 Microbiological Testing and Diagnostic Procedures — 6 classes
› 4.1 Understanding Microorganisms: Characteristics and Classification
› 4.2 Preparing Samples: Techniques for Microbiological Investigation
› 4.3 Culturing Methods: Growing Bacterial and Fungal Specimens
› 4.4 Identifying Pathogens: Biochemical and Molecular Techniques
› 4.5 Conducting Sensitivity Tests: Antibiotic and Antimicrobial Susceptibility
› 4.6 Interpreting Results: Diagnostic Decision-Making in Clinical Microbiology
• 5 Advanced Biochemical and Molecular Laboratory Techniques — 6 classes
› 5.1 Understanding Biochemical and Molecular Lab Safety Protocols
› 5.2 Mastering Use of Advanced Analytical Instruments
› 5.3 Implementing Techniques for Protein and Nucleic Acid Isolation
› 5.4 Conducting Advanced Spectroscopic and Chromatographic Analysis
› 5.5 Applying Quantitative PCR for Molecular Diagnostics
› 5.6 Analyzing Results and Troubleshooting Common Laboratory Issues
• 6 Equine Hoof Care Assessment — 6 classes
› 6.1 Introduction to Equine Hoof Anatomy
› 6.2 Understanding Common Hoof Conditions
› 6.3 Hoof Care Tools and Equipment
› 6.4 Assessment Techniques for Hoof Health
› 6.5 Developing a Hoof Care Plan
› 6.6 Practical Hoof Care Assessment
• 17 Preparing Consulting Rooms and Clinical Areas — 10 classes
› 17.1 Layout of a Consulting Room
› 17.2 Setting Out Instruments and Consumables
› 17.3 Cleaning and Disinfecting Between Patients
› 17.4 Preparing Examination Tables and Scales
› 17.5 Setting Up Treatment Areas
› 17.6 Checking Lighting and Power Supplies
› 17.7 Restocking Rooms at Day End
› 17.8 Waste Segregation in Clinical Areas
› 17.9 Health and Safety Checks in Clinical Rooms
› 17.10 Daily Clinical Room Checklist
• 18 Preparing Patients and Assisting in Procedures — 10 classes
› 18.1 Checking Patient Identity and Records
› 18.2 Fasting and Preparation Instructions
› 18.3 Positioning Patients for Examination
› 18.4 Clipping and Cleaning Procedure Sites
› 18.5 Preparing Dressings and Bandage Materials
› 18.6 Passing Instruments to the Veterinarian
› 18.7 Assisting With Wound Care and Suturing Support
› 18.8 Assisting With Ear, Eye and Skin Procedures
› 18.9 Monitoring Patient Comfort During Procedures
› 18.10 Aftercare Handover and Recording
• 19 Laboratory Quality, Calibration and Result Reporting — 10 classes
› 19.1 Why Laboratory Quality Matters
› 19.2 Equipment Logs and Maintenance Records
› 19.3 Calibration and Control Checks Explained
› 19.4 Reagent Storage and Expiry Management
› 19.5 Chain of Custody for Samples
› 19.6 Avoiding Mix-Ups and Contamination
› 19.7 Recording Results Accurately
› 19.8 Reporting Results to the Veterinarian First
› 19.9 Handling Errors and Repeat Tests
› 19.10 Confidentiality of Results