|
LAPT
London Academy of Professional Training
Certificate
Certificate in Pet Daycare and Boarding Operations
REF: PET-C10
• Petcare Centres
• Pet Business & Daycare Operations
|
| 4Subjects | 83Chapters | 554Classes | 400Total Marks | 60%Pass Mark | LifetimeValidity |
At a Glance
| Reference | PET-C10 |
| Award | Certificate |
| Assessment | 400 marks — 240 to pass (60%) |
| Prerequisites | None |
| Validity | Lifetime |
| Awarding Body | LAPT — London Academy of Professional Training |
Curriculum
| 1 | Pet Handling, Restraint and Safe Movement | 14 chapters · 120 classes 100 marks |
• 1 Understanding Pet Behaviour Basics — 5 classes
› 1.1 Identifying Basic Animal Communication Cues
› 1.2 Observing Body Language in Common Pets
› 1.3 Analyzing Vocalizations as Behaviour Indicators
› 1.4 Recognizing Stress and Anxiety Signals in Pets
› 1.5 Applying Behaviour Insights in Pet Grooming
• 2 Techniques for Safe Pet Handling — 5 classes
› 2.1 Recognizing Animal Behavior Signals for Safe Interaction
› 2.2 Implementing Proper Lifting Techniques for Pets
› 2.3 Utilizing Restraint Practices Without Stressing the Pet
› 2.4 Adapting Handling Approaches Based on Pet Species and Size
› 2.5 Applying Emergency Handling Techniques in Unforeseen Situations
• 3 Interpreting Stress Signals in Pets — 5 classes
› 3.1 Recognizing Common Triggers of Stress in Pets
› 3.2 Identifying Physical Stress Indicators in Different Species
› 3.3 Differentiating Between Stress-Related and Normal Behaviours
› 3.4 Applying Techniques to Calm Stressed Pets
› 3.5 Developing Stress-Reduction Strategies During Grooming
• 4 Building Positive Grooming Experiences — 5 classes
› 4.1 Understanding Pet Stress Signals During Grooming
› 4.2 Developing Trust with Gentle Handling Techniques
› 4.3 Implementing Positive Reinforcement in Grooming
› 4.4 Tailoring Grooming Sessions to Individual Pet Needs
› 4.5 Evaluating and Adjusting Grooming Approaches for Better Outcomes
• 5 Approaching and Greeting Unfamiliar Pets — 10 classes
› 5.1 Reading the Pet Before Contact
› 5.2 Reception Area Safety for Arriving Pets
› 5.3 Approach Angles and Body Position
› 5.4 Offering a Hand and Letting the Pet Decide
› 5.5 Greeting Nervous and Shy Pets
› 5.6 Greeting Excitable and Jumpy Dogs
› 5.7 Greeting Cats Without Triggering Fear
› 5.8 Working With the Owner Present
› 5.9 Handover Routines at Drop-Off
› 5.10 Practical Greeting Assessment
• 6 Lifting and Carrying Small and Medium Pets — 10 classes
› 6.1 Body Mechanics for the Handler
› 6.2 Lifting a Small Dog Correctly
› 6.3 Lifting a Medium Dog With Two Hands
› 6.4 Carrying Cats Safely
› 6.5 Supporting Spine and Hindquarters
› 6.6 Lifting Puppies and Kittens
› 6.7 Lifting Older or Injured Pets Gently
› 6.8 Placing a Pet on a Table or Floor
› 6.9 Common Lifting Mistakes and Injuries
› 6.10 Practical Lifting Drill
• 7 Handling Large and Heavy Dogs Safely — 10 classes
› 7.1 Assessing Size and Strength Risk
› 7.2 Using Ramps and Lifting Aids
› 7.3 Two-Person Lift Technique
› 7.4 Controlling Pulling on the Lead
› 7.5 Collars, Harnesses and Slip Leads
› 7.6 Moving Through Doorways and Corridors
› 7.7 Handling Guarding and Protective Breeds
› 7.8 Handler Back and Shoulder Safety
› 7.9 Calling for Help Early
› 7.10 Practical Large Dog Handling
• 8 Restraint Methods and Humane Limits — 10 classes
› 8.1 What Restraint Means in Pet Care
› 8.2 Least Restraint Principle
› 8.3 Holding Head and Body for Short Tasks
› 8.4 Muzzle Types and Correct Fitting
› 8.5 Introducing a Muzzle Positively
› 8.6 Towel Wraps and Cat Restraint
› 8.7 Restraint Bags and Cat Carriers
› 8.8 Signs Restraint Is Causing Harm
› 8.9 Legal Limits and Cruelty Prevention
› 8.10 Restraint Practice and Review
• 9 Bite, Scratch and Injury Prevention — 10 classes
› 9.1 Why Pets Bite or Scratch
› 9.2 Warning Signs Before a Bite
› 9.3 Protective Clothing and Gloves
› 9.4 Handling a Pet That Has Bitten Before
› 9.5 Dog Bite First Response
› 9.6 Cat Scratch and Bite Response
› 9.7 Rabies Awareness and Reporting
› 9.8 Recording Incidents Properly
› 9.9 Informing the Owner After an Incident
› 9.10 Bite Prevention Scenario Practice
• 10 Safe Movement Within the Facility — 10 classes
› 10.1 Planning Movement Routes
› 10.2 Double Door Entry Systems
› 10.3 Moving Pets Between Rooms
› 10.4 Keeping Dogs and Cats Apart
› 10.5 Using Lead Control in Corridors
› 10.6 Handling Wet Floors and Slip Risk
› 10.7 Moving Pets in an Emergency
› 10.8 Outdoor Yard and Gate Safety
› 10.9 Counting and Tracking Pets in Movement
› 10.10 Practical Movement Audit
• 11 Handling Fearful, Aggressive and Anxious Pets — 10 classes
› 11.1 Fear Aggression Basics
› 11.2 Using Calm Voice and Slow Movement
› 11.3 Space Creation and Retreat Routes
› 11.4 Using Barriers and Partitions Safely
› 11.5 When to Stop and Refuse a Task
› 11.6 Recognising Pain-Based Aggression
› 11.7 Handling Rescue and Street Dogs
› 11.8 Working With Anxious Owners
› 11.9 Calming Aids and Environment Setup
› 11.10 Case Practice With Difficult Pets
• 12 Handling Puppies, Kittens and Senior Pets — 10 classes
› 12.1 Gentle Handling for Young Animals
› 12.2 Socialisation During Handling
› 12.3 Short Positive Handling Sessions
› 12.4 Weak or Elderly Pet Handling
› 12.5 Hearing and Sight Loss Considerations
› 12.6 Pets With Mobility Limits
› 12.7 Handling Pets Recovering From Illness
› 12.8 Warmth and Comfort During Handling
› 12.9 Rest Breaks and Fatigue
› 12.10 Handling Plans by Life Stage
• 13 Using Handling Equipment Correctly — 10 classes
› 13.1 Leads, Slip Leads and Harnesses
› 13.2 Table Arms and Grooming Loops
› 13.3 Cage and Crate Handling
› 13.4 Transport Carriers for Movement Inside
› 13.5 Gloves, Aprons and Protective Gear
› 13.6 Cleaning Handling Equipment Between Pets
› 13.7 Inspecting Equipment for Wear
› 13.8 Storing Equipment Safely
› 13.9 Choosing the Right Tool for the Pet
› 13.10 Equipment Safety Check Practice
• 14 Handling Records, Consent and Professional Conduct — 10 classes
› 14.1 Owner Consent Before Handling
› 14.2 Recording Handling Notes on the Client Card
› 14.3 Pet Behaviour History Records
› 14.4 Reporting Injuries to Staff and Owners
› 14.5 Professional Conduct Around Pets
› 14.6 Prevention of Cruelty to Animals Act Basics
› 14.7 Role of AWBI in Handling Standards
› 14.8 Ethics of Force and Punishment
› 14.9 Staff Handover Between Shifts
› 14.10 Final Handling Competence Review
| 2 | Health, Safety and Risk Management in Pet Facilities | 34 chapters · 190 classes 100 marks |
• 1 Regulations and Guidelines for Pet Grooming Safety — 5 classes
› 1.1 Understanding Pet Grooming Regulations
› 1.2 Identifying Key Safety Guidelines in Grooming
› 1.3 Implementing Health and Safety Protocols
› 1.4 Assessing Risk in Pet Grooming Environments
› 1.5 Applying Regulatory Compliance in Grooming Practices
• 2 Recognizing and Managing Common Hazards in the Grooming Environment — 5 classes
› 2.1 Identifying Common Hazards in the Grooming Environment
› 2.2 Understanding the Risks Associated with Pet Grooming
› 2.3 Implementing Safety Protocols to Minimize Hazards
› 2.4 Utilizing Personal Protective Equipment Effectively
› 2.5 Applying First Aid Procedures for Grooming Injuries
• 3 Safe Handling Techniques for Various Animal Species — 5 classes
› 3.1 Understanding Animal Behavior for Safe Handling
› 3.2 Demonstrating Safe Lifting Techniques for Small Animals
› 3.3 Practicing Restraint Techniques for Medium to Large Dogs
› 3.4 Applying Control Methods for Containing Nervous Cats
› 3.5 Ensuring Safety While Handling Exotic Pets
• 4 Emergency Procedures and First Aid in Pet Grooming — 5 classes
› 4.1 Understanding Common Emergencies in Pet Grooming
› 4.2 Identifying Signs of Distress in Pets
› 4.3 Implementing Immediate First Aid for Pets
› 4.4 Conducting CPR on Pets
› 4.5 Developing an Emergency Response Plan in Grooming Environments
• 1 Understanding Health Risks in Grooming Environments — 6 classes
› 1.1 Identifying Common Health Risks in Grooming Facilities
› 1.2 Analyzing Skin and Respiratory Hazards for Groomers
› 1.3 Understanding Equipment-Related Safety Concerns
› 1.4 Implementing Cleanliness and Sanitation Protocols
› 1.5 Developing Personal Protective Measures
› 1.6 Applying Emergency Procedures in Grooming Contexts
• 2 Implementing Sanitation and Hygiene Protocols — 6 classes
› 2.1 Understanding the Importance of Sanitation in Grooming
› 2.2 Identifying Common Hygiene Risks and Hazards
› 2.3 Selecting Appropriate Cleaning and Disinfection Products
› 2.4 Developing Effective Cleaning Schedules and Checklists
› 2.5 Implementing Personal Protective Equipment (PPE) Standards
› 2.6 Monitoring and Maintaining Sanitation Protocols in the Salon
• 3 Safe Handling and Equipment Usage — 6 classes
› 3.1 Understanding Grooming Equipment Essentials
› 3.2 Identifying Potential Hazards in the Grooming Environment
› 3.3 Mastering Safe Handling Techniques for Grooming Tools
› 3.4 Implementing Personal Protective Equipment (PPE) in Grooming
› 3.5 Ensuring Animal Safety and Comfort During Grooming
› 3.6 Applying Emergency Procedures and First Aid in Grooming Settings
• 4 Emergency Preparedness and Response — 6 classes
› 4.1 Understanding Emergency Situations in Grooming
› 4.2 Identifying Common Grooming Hazards
› 4.3 Implementing Preventative Measures
› 4.4 Developing an Emergency Response Plan
› 4.5 Reacting to Immediate Grooming Emergencies
› 4.6 Evaluating and Improving Response Strategies
• 5 Regulatory Compliance and Workplace Safety Standards — 6 classes
› 5.1 Understanding Regulatory Requirements in Grooming
› 5.2 Identifying Workplace Hazards and Risks
› 5.3 Implementing Safety Protocols and Procedures
› 5.4 Maintaining Equipment and Facility Safety Standards
› 5.5 Conducting Safety Audits and Inspections
› 5.6 Applying Legal Compliance in Grooming Practices
• 1 Understanding Veterinary Workplace Hazards — 5 classes
› 1.1 Identifying Common Hazards in Veterinary Practices
› 1.2 Understanding Zoonotic Disease Risks and Prevention
› 1.3 Implementing Biosecurity Measures in the Workplace
› 1.4 Managing Chemical and Equipment Safety
› 1.5 Responding to and Reporting Safety Incidents
• 2 Infection Control and Biosecurity Measures — 5 classes
› 2.1 Understanding Pathogen Transmission in Veterinary Environments
› 2.2 Identifying Common Contaminants and Sources of Infection
› 2.3 Implementing Effective Hand Hygiene Practices
› 2.4 Utilizing Personal Protective Equipment (PPE) Effectively
› 2.5 Developing Biosecurity Protocols for Preventing Disease Spread
• 3 Safe Handling of Animals and Equipment — 5 classes
› 3.1 Understanding Animal Behavior for Safe Handling
› 3.2 Identifying Hazards in Veterinary Environments
› 3.3 Implementing Safety Protocols for Animal Handling
› 3.4 Using Personal Protective Equipment Effectively
› 3.5 Applying Safe Equipment Handling Techniques
• 4 Emergency Procedures and Response — 5 classes
› 4.1 Understanding Emergency Procedures in Veterinary Clinics
› 4.2 Recognising Signs of Veterinary Emergencies
› 4.3 Implementing Emergency Response Protocols
› 4.4 Ensuring Personal Safety During Veterinary Emergencies
› 4.5 Practicing Effective Communication in Emergency Situations
• 5 Veterinary Payment and Client Management — 5 classes
› 5.1 Introduction to Veterinary Payment Systems
› 5.2 Understanding Client Billing Procedures
› 5.3 Processing Payments Efficiently
› 5.4 Managing Client Invoices and Receipts
› 5.5 Handling Payment Disputes and Refunds
• 1 Understanding Health and Safety Legislation in Petcare — 5 classes
› 1.1 Exploring Key Health and Safety Legislation in Petcare
› 1.2 Identifying Common Hazards in Pet Daycare Environments
› 1.3 Understanding Risk Assessment Procedures for Pet Safety
› 1.4 Implementing Safety Protocols and Emergency Response Plans
› 1.5 Ensuring Compliance with Health and Safety Standards
• 2 Hazard Identification and Risk Assessment — 5 classes
› 2.1 Understanding Hazards in Pet Care Environments
› 2.2 Identifying Common Risks in Pet Daycare and Boarding
› 2.3 Assessing Potential Hazards: A Step-by-Step Guide
› 2.4 Implementing Risk Control Measures in Pet Facilities
› 2.5 Conducting Regular Hazard Reviews and Updates
• 3 Implementing Safety Protocols for Animal Care — 5 classes
› 3.1 Understanding Key Safety Regulations in Pet Care
› 3.2 Identifying Common Hazards in Pet Daycare Environments
› 3.3 Implementing Emergency Response Plans for Animal Safety
› 3.4 Conducting Safety Audits and Inspections in Pet Facilities
› 3.5 Training Staff on Safety Protocols and Communication
• 4 Ensuring Hygiene and Infection Control — 5 classes
› 4.1 Understanding Hygiene Standards in Pet Care Facilities
› 4.2 Identifying Common Sources of Contamination
› 4.3 Implementing Daily Cleaning Protocols
› 4.4 Utilizing Personal Protective Equipment Effectively
› 4.5 Evaluating and Improving Hygiene Practices
• 5 Microchip Management — 5 classes
› 5.1 Understanding Microchip Technology
› 5.2 Scanning for Microchips in Animals
› 5.3 Microchip Implantation Techniques
› 5.4 Post-Implantation Care Procedures
› 5.5 Troubleshooting Microchip Issues
• 1 Establishing Safety Standards — 6 classes
› 1.1 Understanding Safety Regulations
› 1.2 Creating Safety Protocols
› 1.3 Implementing Safety Measures
› 1.4 Training Staff on Safety
› 1.5 Evaluating Safety Practices
› 1.6 Continuous Improvement in Safety
• 2 Emergency Response Procedures — 6 classes
› 2.1 Developing Emergency Plans
› 2.2 Conducting Drills and Training
› 2.3 Communication During Emergencies
› 2.4 First Aid Basics for Animals
› 2.5 Evacuation Procedures
› 2.6 Post-Emergency Evaluation
• 3 Risk Assessment Techniques — 6 classes
› 3.1 Identifying Potential Hazards
› 3.2 Analyzing Risk Factors
› 3.3 Prioritizing Risks
› 3.4 Developing Risk Mitigation Strategies
› 3.5 Monitoring Risk Levels
› 3.6 Reporting Risk Assessments
• 4 Animal Handling Safety — 6 classes
› 4.1 Safe Animal Handling Techniques
› 4.2 Recognizing Animal Behavior
› 4.3 Using Restraint Safely
› 4.4 Minimizing Stress in Animals
› 4.5 Personal Safety While Handling Animals
› 4.6 Emergency Handling Situations
• 5 Monitoring Health and Safety Compliance — 6 classes
› 5.1 Establishing Compliance Standards
› 5.2 Conducting Safety Audits
› 5.3 Documenting Compliance Records
› 5.4 Identifying Non-Compliance Issues
› 5.5 Implementing Corrective Actions
› 5.6 Reporting Compliance Findings
• 1 Conducting Health Checks — 6 classes
› 1.1 Importance of Regular Health Checks
› 1.2 Physical Examination Techniques
› 1.3 Vital Signs Assessment
› 1.4 Identifying Common Ailments
› 1.5 Documentation of Health Findings
› 1.6 Client Communication on Health Issues
• 2 Understanding Canine Anatomy — 6 classes
› 2.1 Basic Canine Body Structure
› 2.2 Muscle Groups and Functions
› 2.3 Skeletal System Overview
› 2.4 Organ Systems and Their Roles
› 2.5 Understanding Canine Breeds
› 2.6 Anatomical Terminology in Grooming
• 3 Safe Handling Techniques — 6 classes
› 3.1 Approaching Dogs Safely
› 3.2 Proper Restraint Methods
› 3.3 Using Grooming Tools Safely
› 3.4 Understanding Dog Behavior
› 3.5 Minimizing Stress During Grooming
› 3.6 Handling Aggressive Dogs
• 4 Recognizing Health Issues — 6 classes
› 4.1 Signs of Illness in Dogs
› 4.2 Behavioral Changes as Indicators
› 4.3 Skin and Coat Health Indicators
› 4.4 Dental Health Awareness
› 4.5 Recognizing Pain in Dogs
› 4.6 When to Seek Veterinary Help
• 5 Emergency Procedures — 6 classes
› 5.1 Basic First Aid for Dogs
› 5.2 Handling Medical Emergencies
› 5.3 CPR Techniques for Dogs
› 5.4 Creating an Emergency Plan
› 5.5 Emergency Contact Information
› 5.6 Post-Emergency Care
• 1 Understanding Health and Safety Regulations — 6 classes
› 1.1 Overview of Health Regulations
› 1.2 Legal Responsibilities in Veterinary Care
› 1.3 Risk Assessment Procedures
› 1.4 Reporting Incidents and Accidents
› 1.5 Understanding Hazardous Materials
› 1.6 Creating Safety Policies
• 2 Emergency First Aid for Animals — 6 classes
› 2.1 Basic First Aid Techniques
› 2.2 Recognizing Medical Emergencies
› 2.3 CPR for Animals
› 2.4 Wound Care and Management
› 2.5 Handling Poisoning Cases
› 2.6 Transporting Injured Animals Safely
• 3 Creating a Safe Work Environment — 6 classes
› 3.1 Identifying Workplace Hazards
› 3.2 Implementing Safety Measures
› 3.3 Maintaining Cleanliness and Hygiene
› 3.4 Emergency Evacuation Procedures
› 3.5 Creating an Incident Response Plan
› 3.6 Promoting a Safety Culture
• 4 Staff Training in Health Protocols — 6 classes
› 4.1 Developing Training Programs
› 4.2 Conducting Health Protocol Workshops
› 4.3 Evaluating Staff Competency
› 4.4 Continuous Education in Health Practices
› 4.5 Feedback Mechanisms for Training
› 4.6 Utilizing Simulation for Training
• 5 Monitoring and Compliance in Safety Practices — 6 classes
› 5.1 Establishing Monitoring Systems
› 5.2 Conducting Safety Audits
› 5.3 Compliance with Health Standards
› 5.4 Reporting and Documentation Practices
› 5.5 Analyzing Safety Data
› 5.6 Implementing Corrective Actions
| 3 | Pet Daycare and Play Group Management | 19 chapters · 124 classes 100 marks |
• 1 Understanding Pet Behavior and Needs — 5 classes
› 1.1 Identifying Common Pet Behaviors
› 1.2 Exploring the Basic Needs of Pets
› 1.3 Interpreting Pet Body Language
› 1.4 Recognizing Signs of Stress in Pets
› 1.5 Applying Techniques to Meet Pet Needs
• 2 Essential Care and Well-being Practices — 5 classes
› 2.1 Understanding Pet Needs: Basics of Species-Specific Care
› 2.2 Ensuring Proper Nutrition: Principles of Pet Diet and Feeding
› 2.3 Maintaining Health: Monitoring and Preventive Care for Pets
› 2.4 Creating a Safe Environment: Hazard Prevention and Safety Practices
› 2.5 Promoting Pet Well-being: Stress Reduction and Enrichment Activities
• 3 Safety Protocols and Risk Management — 5 classes
› 3.1 Understanding Safety Protocols in Petcare Environments
› 3.2 Identifying Potential Hazards in Pet Daycare Settings
› 3.3 Implementing Risk Management Strategies for Pet Safety
› 3.4 Training Staff on Emergency Response Procedures
› 3.5 Conducting Safety Audits and Compliance Checks
• 4 Communication and Client Interaction Skills — 5 classes
› 4.1 Understanding Client Needs: Building Rapport with Pet Owners
› 4.2 Effective Listening Techniques in Petcare Situations
› 4.3 Verbal and Non-Verbal Communication with Clients
› 4.4 Handling Difficult Conversations and Providing Feedback
› 4.5 Applying Client Interaction Skills in Real-world Scenarios
• 5 Animal Handling and Transportation — 5 classes
› 5.1 Understanding Animal Behavior
› 5.2 Safe Animal Handling Techniques
› 5.3 Preparing Animals for Transportation
› 5.4 Loading Animals Safely
› 5.5 Unloading Animals with Care
• 6 Petcare Environment Maintenance — 5 classes
› 6.1 Understanding Petcare Environment
› 6.2 Importance of Cleanliness in Petcare
› 6.3 Daily Cleaning Routines for Pet Areas
› 6.4 Sanitization Techniques for Pet Facilities
› 6.5 Maintaining a Safe Environment for Pets
• 1 Opening and Arrival Routines — 4 classes
› 1.1 How a Daycare Day Is Planned
› 1.2 Opening Checks Before Pets Arrive
› 1.3 Welcoming Pets at the Door
› 1.4 Settling New Arrivals Into the Day
• 2 Play, Rest and Feeding Times — 4 classes
› 2.1 Balancing Play and Quiet Time
› 2.2 Nap and Rest Area Routines
› 2.3 Mealtime Setup and Supervision
› 2.4 Water, Treats and Toilet Breaks
• 3 Pick-Up and Closing the Day — 4 classes
› 3.1 Preparing Pets for Going Home
› 3.2 Handing Pets Back to the Right Person
› 3.3 Writing a Short Daily Report
› 3.4 End-of-Day Tidy and Lock-Up
• 1 Reading Pet Body Language — 4 classes
› 1.1 Relaxed and Happy Dog Signals
› 1.2 Signs of Fear and Discomfort
› 1.3 Warning Signs Before a Scuffle
› 1.4 Cat and Small Pet Behaviour Cues
• 2 Forming Safe Play Groups — 4 classes
› 2.1 Matching Pets by Size and Energy
› 2.2 Introducing a New Pet to the Group
› 2.3 How Many Pets Per Handler
› 2.4 Keeping Play Fun and Fair
• 3 Preventing and Calming Trouble — 4 classes
› 3.1 Spotting Rough Play Early
› 3.2 Calm Ways to Redirect Pets
› 3.3 Safe Ways to Separate Pets
› 3.4 Reporting a Scuffle Properly
• 13 Temperament Assessment and Daycare Admission — 10 classes
› 13.1 Why Dogs Are Assessed Before Joining
› 13.2 Gathering Owner History and Behaviour Details
› 13.3 Planning a Safe First Assessment Visit
› 13.4 Observing Greeting and Social Behaviour
› 13.5 Checking Handling Tolerance
› 13.6 Spotting Resource Guarding
› 13.7 Recognising Fear and Anxiety Signals
› 13.8 Deciding Group Suitability
› 13.9 Giving Honest Feedback to Owners
› 13.10 Recording Assessment Results
• 14 Daycare Space Design and Play Equipment — 10 classes
› 14.1 Layout of Safe Daycare Areas
› 14.2 Flooring Choices and Slip Prevention
› 14.3 Fencing, Gates and Double Entry Doors
› 14.4 Separate Zones for Size and Energy Levels
› 14.5 Shade, Ventilation and Cooling for Indian Weather
› 14.6 Safe Toys and Play Equipment
› 14.7 Water Stations and Rest Areas
› 14.8 Cleaning Surfaces and Waste Removal
› 14.9 Outdoor Play Area Safety
› 14.10 Daily Space Inspection Checklist
• 15 Health Checks and Vaccination Requirements at Entry — 10 classes
› 15.1 Vaccination Proof Required for Entry
› 15.2 Parasite Control Requirements
› 15.3 Daily Health Check on Arrival
› 15.4 Recognising Kennel Cough and Other Infections
› 15.5 Handling Dogs in Season
› 15.6 Policy on Sick or Recovering Dogs
› 15.7 Neutering Rules for Older Dogs
› 15.8 Medication Given at Daycare
› 15.9 Isolating a Dog That Becomes Unwell
› 15.10 Recording Health Information
• 16 Enrichment and Activity Planning for Daycare — 10 classes
› 16.1 Why Enrichment Matters for Welfare
› 16.2 Physical Exercise Activities
› 16.3 Mental Stimulation and Puzzle Feeders
› 16.4 Scent Games and Sniffing Activities
› 16.5 Basic Training Games
› 16.6 Quiet Time and Rest Schedules
› 16.7 Planning a Daily Activity Timetable
› 16.8 Activities for Puppies and Seniors
› 16.9 Activities for Shy Dogs
› 16.10 Reviewing Enrichment Results
• 17 Staffing Ratios and Active Supervision — 10 classes
› 17.1 Setting Safe Staff to Dog Ratios
› 17.2 Positioning Staff in Play Areas
› 17.3 Constant Visual Supervision Techniques
› 17.4 Handling Dogs Calmly and Safely
› 17.5 Using Positive Interruption Methods
› 17.6 Staff Communication During Play
› 17.7 Preventing Staff Fatigue
› 17.8 Training Staff in Dog Body Language
› 17.9 Supervising Volunteers and Trainees
› 17.10 Reviewing Supervision Quality
• 18 Incidents, Bites and Emergency Response — 10 classes
› 18.1 Common Daycare Incidents
› 18.2 Breaking Up a Dog Fight Safely
› 18.3 Treating Minor Injuries
› 18.4 Handling Bite Wounds and Reporting Them
› 18.5 Contacting Owners and Veterinarians
› 18.6 Heatstroke Prevention and Response
› 18.7 Escape Prevention and Lost Dog Procedure
› 18.8 Fire and Evacuation Plans
› 18.9 Incident Report Writing
› 18.10 Reviewing Incidents to Prevent Repeats
• 19 Daily Reports and Communicating With Owners — 10 classes
› 19.1 Collecting Notes During the Day
› 19.2 Writing Clear Daily Reports
› 19.3 Taking Photos Respectfully
› 19.4 Sharing Updates by Message or App
› 19.5 Discussing Behaviour Concerns Politely
› 19.6 Handling Complaints From Owners
› 19.7 Recommending Training or Veterinary Help
› 19.8 Managing Owner Expectations
› 19.9 Handling Pick-Up Time Conflicts
› 19.10 Keeping Client Records Updated
| 4 | Boarding, Kennel and Cattery Accommodation | 16 chapters · 120 classes 100 marks |
• 1 Understanding Kennel Operations and Infrastructure — 6 classes
› 1.1 Identifying Key Components of Kennel Operations
› 1.2 Analyzing the Role of Space and Design in Kennel Efficiency
› 1.3 Exploring Essential Infrastructure Requirements for Kennels
› 1.4 Evaluating Safety and Hygiene Protocols in Kennel Operations
› 1.5 Integrating Technology for Enhanced Kennel Management
› 1.6 Implementing Sustainable Practices in Kennel Infrastructure
• 2 Developing Effective Animal Care Protocols — 6 classes
› 2.1 Understanding Animal Care Needs
› 2.2 Establishing Hygiene and Health Standards
› 2.3 Designing Nutrition and Feeding Schedules
› 2.4 Implementing Safety and Emergency Protocols
› 2.5 Monitoring Animal Behavior and Welfare
› 2.6 Evaluating and Improving Care Practices
• 3 Staff Management and Leadership in Kennel Settings — 6 classes
› 3.1 Understanding Roles and Responsibilities in Kennel Teams
› 3.2 Cultivating Effective Communication Skills with Staff
› 3.3 Implementing Team Building Strategies for Improved Cooperation
› 3.4 Applying Conflict Resolution Techniques in Kennel Management
› 3.5 Motivating and Empowering Staff for Enhanced Performance
› 3.6 Evaluating and Providing Constructive Feedback to Team Members
• 4 Behavioral Management and Training Strategies — 6 classes
› 4.1 Understanding Canine Behaviour Patterns
› 4.2 Identifying Common Behavioural Issues
› 4.3 Implementing Positive Reinforcement Techniques
› 4.4 Developing Customized Training Plans
› 4.5 Utilizing Behavioural Assessment Tools
› 4.6 Evaluating and Adjusting Training Strategies
• 5 Client Communication and Business Development — 6 classes
› 5.1 Understanding the Importance of Client Communication in Kennel Management
› 5.2 Identifying Client Needs and Expectations for Enhanced Service Delivery
› 5.3 Implementing Effective Communication Techniques with Clients
› 5.4 Building Trust and Rapport with Clients for Business Growth
› 5.5 Utilizing Feedback for Continuous Improvement in Kennel Services
› 5.6 Developing a Strategic Plan for Business Development in Kennel Management
• 1 Chapter 1 — Strategic Resource Management in Pet Facilities — 6 classes
› 1.1 Understanding Strategic Resource Allocation in Pet Facilities
› 1.2 Identifying and Analyzing Resource Needs
› 1.3 Implementing Efficient Resource Utilization Strategies
› 1.4 Developing Resource Management Plans for Pet Facilities
› 1.5 Evaluating the Impact of Resource Decisions
› 1.6 Integrating Technology for Optimal Resource Management
• 2 Chapter 2 — Advanced Safety and Welfare Protocols — 6 classes
› 2.1 Understanding Safety Regulations in Pet Facilities
› 2.2 Identifying Common Safety Hazards in Pet Environments
› 2.3 Implementing Welfare Protocols for Pet Health and Comfort
› 2.4 Monitoring Animal Accommodation Standards
› 2.5 Developing Emergency Response Plans for Pet Emergencies
› 2.6 Evaluating Safety and Welfare Protocols for Continuous Improvement
• 3 Chapter 3 — Optimizing Client Experience in Pet Services — 6 classes
› 3.1 Understanding Client Needs in Pet Services
› 3.2 Designing Personalized Pet Care Plans
› 3.3 Implementing Effective Communication Strategies
› 3.4 Utilizing Technology for Enhanced Client Experience
› 3.5 Managing Client Feedback Constructively
› 3.6 Evaluating and Refining Service Quality
• 4 Chapter 4 — Innovative Technology in Pet Facility Operations — 6 classes
› 4.1 Understanding Emerging Technologies in Pet Care
› 4.2 Exploring Automation in Daily Pet Facility Tasks
› 4.3 Integrating AI for Enhanced Pet Monitoring
› 4.4 Utilizing Data Analytics for Operational Efficiency
› 4.5 Implementing Smart Systems for Climate Control
› 4.6 Evaluating and Adopting Cutting-Edge Facility Solutions
• 5 Chapter 5 — Leadership and Change Management in Pet Facilities — 6 classes
› 5.1 Understanding Leadership Styles in Pet Facilities
› 5.2 Analyzing the Dynamics of Teamwork and Communication
› 5.3 Implementing Change Management Strategies
› 5.4 Navigating Resistance to Change
› 5.5 Leading by Example: Case Studies in Pet Facility Management
› 5.6 Evaluating and Sustaining Change in Pet Facilities
• 11 Kennel Design, Sizing and Construction Materials — 10 classes
› 11.1 Space Needs of Dogs by Size
› 11.2 Kennel Block Layout and Drainage
› 11.3 Surfaces That Are Easy to Disinfect
› 11.4 Heating, Cooling and Airflow
› 11.5 Lighting, Noise and Sound Control
› 11.6 Outdoor Runs and Exercise Areas
› 11.7 Separate Isolation Kennels
› 11.8 Security Fencing and Escape Prevention
› 11.9 Planning Accommodation for Large Numbers
› 11.10 Inspecting Accommodation for Faults
• 12 Cattery Design and Feline Welfare Needs — 10 classes
› 12.1 How Cats Differ From Dogs in Boarding
› 12.2 Cat Pen Size and Vertical Space
› 12.3 Hiding Places and Stress Reduction
› 12.4 Separate Litter and Feeding Areas
› 12.5 Temperature and Quiet in Catteries
› 12.6 Preventing Cat Escapes
› 12.7 Cat Compatibility and Shared Pens
› 12.8 Handling Fearful Cats Safely
› 12.9 Daily Cat Observation
› 12.10 Reading Feline Body Language
• 13 Cleaning, Disinfection and Biosecurity in Boarding — 10 classes
› 13.1 Why Biosecurity Matters in Boarding
› 13.2 Daily Cleaning Routines
› 13.3 Choosing and Diluting Disinfectants
› 13.4 Contact Times and Rinsing
› 13.5 Cleaning Between Occupants
› 13.6 Handling Waste and Faeces Safely
› 13.7 Preventing Disease Spread Between Pens
› 13.8 Protective Clothing and Handwashing
› 13.9 Pest and Parasite Control
› 13.10 Cleaning Records and Inspection
• 14 Boarding Admission, Health Checks and Medication — 10 classes
› 14.1 Booking and Capacity Planning
› 14.2 Checking Vaccination Certificates
› 14.3 Collecting Owner Instructions and Emergency Contacts
› 14.4 Checking In Pets and Belongings
› 14.5 Initial Health Check on Arrival
› 14.6 Recording Diets and Feeding Times
› 14.7 Giving Medication as Instructed
› 14.8 Special Needs of Senior and Sick Pets
› 14.9 Authority to Take a Pet to a Veterinarian
› 14.10 Check-Out and Handover Procedure
• 15 Boarding Routines, Exercise and Enrichment — 10 classes
› 15.1 Planning the Daily Boarding Timetable
› 15.2 Feeding and Water Routines
› 15.3 Walking and Exercise Schedules
› 15.4 Enrichment Items for Dogs
› 15.5 Enrichment Items for Cats
› 15.6 Social Time and Handling Sessions
› 15.7 Reducing Separation Anxiety
› 15.8 Observing Appetite and Behaviour Changes
› 15.9 Keeping Daily Care Records
› 15.10 Updating Owners During the Stay
• 16 Boarding Legal Requirements, Licensing and Emergencies — 10 classes
› 16.1 Prevention of Cruelty to Animals Act Duties
› 16.2 Animal Welfare Board of India Guidance
› 16.3 Local Authority Licences and Permissions
› 16.4 Insurance and Liability for Boarded Pets
› 16.5 Written Terms and Conditions for Owners
› 16.6 Fire Prevention and Evacuation Plans
› 16.7 Power Failure and Flood Plans
› 16.8 Escaped or Lost Pet Procedure
› 16.9 Death or Serious Illness of a Boarded Pet
› 16.10 Inspection Readiness and Record Review
| LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom info@lapt.org • +44 7513 283044 • lapt.org |
UKPRN 10067351 • Company 4984798 Curriculum current at the date of issue. |