Telephone Sales Techniques

By London Academy of Professional Training

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  • 1 Students enrolled

What you will learn

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.


  • This course is delivered through Virtual Instructor-led Training (VILT). We have the following mode of training for our courses- 1. Instructor-led Training (ILT) 2. virtual instructor-led training (VILT) 3. E-Learning 4. Blended Learning- We offer following type of blended learning options A. ILT + E-Learning B. VILT+ E-Learning C. ILT+VILT+Elearning D. ILT+VILT


We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success.


This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.


ü    Introduction and Course Overview

ü    Pre-Assignment Review 

ü    Change Your Skills, Change Your Income

ü    Separating Your Company from the Competition

ü    Building Trust and Respect

ü    Johari Windows

ü    The Importance of Good Communication Skills

ü    Developing Your Script

o   The Basic Script

o   Sample Script

o   Making the Script Yours

o   Developing Your Script

ü    Pre-Call Planning

ü    Phone Tag and Call Backs

ü    Follow-Up

ü    Your Sales Message When You Must Sell by Telephone


Course Content

Chapter 1 Ebook
Student Workbook
This is a complete Student Work E-Book
Exercise File
This is a complete Student Exercise File
Chapter 2 Ebook
Chapter 3 Ebook
Being Yourself and Sounding Your Best
A Service Image
Chapter 4 Ebook
What You Say and What it Means
Planning the Ideal Answer