LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Aviation Industry
Certificate in Airport Passenger Handling
REF: AV-PSE-F
Who Is It For
This certification is for entry-level professionals, airport staff, and individuals new to the aviation industry who seek to gain foundational skills in airport passenger services and improve the passenger experience.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Problem-solving in Passenger Services — S6 | 100 | 70 | 20 |
| 2 | Technology in Passenger Handling — S5 | 100 | 70 | 20 |
| 3 | Effective Communication Techniques — S4 | 50 | 35 | 10 |
| 4 | Safety and Security Protocols — S3 | 50 | 35 | 10 |
| 5 | Customer Service Excellence — S2 | 125 | 90 | 25 |
| 6 | Introduction to Airport Operations — S1 | 75 | 50 | 15 |
| Total | 500 | |||
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM