This diploma provides a comprehensive foundation in both aviation operations and customer service excellence, equipping learners with the knowledge and practical skills required to work across airlines, airports, and related hospitality environments. It covers key areas including airline industry structure, passenger handling, airport operations, service standards, communication, and safety compliance. The programme serves the global aviation and travel hospitality industry, preparing graduates for frontline and supervisory roles in one of the world's fastest-growing sectors.
This diploma is designed for school leavers, fresh graduates, and early-career professionals who aspire to build a career in aviation, airline services, airport operations, or travel-related hospitality. It is equally suited to individuals currently working in customer-facing roles who wish to transition into the aviation sector and formalise their skills with an industry-recognised qualification.
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Awarding Body: LAPT — London Academy of Professional Training
| # | Subject | Max Marks | Theory | Practical |
|---|---|---|---|---|
| 1 | Aviation Law and Passenger Rights — AI-007 | 0 | 0 | 0 |
| 2 | Ticketing, Fares and Reservation Systems — AI-006 | 0 | 0 | 0 |
| 3 | Aviation Safety, Security and Compliance — AI-005 | 0 | 0 | 0 |
| 4 | Passenger Check-In and Boarding Procedures — AI-004 | 0 | 0 | 0 |
| 5 | Airline Customer Service Excellence — AI-003 | 0 | 0 | 0 |
| 6 | Airport Operations and Management — AI-002 | 0 | 0 | 0 |
| 7 | Introduction to Aviation Industry & Ecosystem — AI-001 | 0 | 0 | 0 |
| 8 | Quick Test — AI-001 | 0 | 0 | 0 |
| 9 | Test Subject — AI-001 | 0 | 0 | 0 |
| 10 | Professional Ethics and Cultural Awareness — AI-007 | 0 | 0 | 0 |
| 11 | Airline Reservations and Fares Management — AI-006 | 0 | 0 | 0 |
| 12 | Passenger Handling and Check-in Procedures — AI-005 | 0 | 0 | 0 |
| 13 | Customer Service Principles and Communication — AI-004 | 0 | 0 | 0 |
| 14 | Aviation Safety, Security and Compliance — AI-003 | 0 | 0 | 0 |
| 15 | Airport Operations and Management — AI-002 | 0 | 0 | 0 |
| 16 | Introduction to Aviation Industry & Operations — AI-001 | 0 | 0 | 0 |
| 17 | Internship/Practical Training — S207 | 200 | 0 | 200 |
| 18 | Communication Skills — S206 | 50 | 50 | 0 |
| 19 | Airport Operations — S205 | 50 | 50 | 0 |
| 20 | Passenger Handling — S204 | 50 | 50 | 0 |
| 21 | Safety and Emergency Procedures — S203 | 50 | 50 | 0 |
| 22 | Customer Service Principles — S202 | 50 | 50 | 0 |
| 23 | Aviation Fundamentals — S201 | 50 | 50 | 0 |
| Total | 500 | |||
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assessment, Project Work
| Grade | Min % | Classification |
|---|---|---|
| A+ | ≥ 90% | Outstanding |
| A | ≥ 80% | Excellent |
| B | ≥ 70% | Good |
| C | ≥ 60% | Satisfactory |
| F | ≥ 0% | Fail |
- International Air Transport Association (IATA)
- Airports Council International (ACI)
- Institute of Customer Service (ICS)
Website: verifications.lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM