Launch a high-flying career in aviation and hospitality by mastering world-class customer service, airline operations, and passenger experience management.
LAPT — London Academy of Professional Training
This diploma provides a comprehensive foundation in both aviation operations and customer service excellence, equipping learners with the knowledge and practical skills required to work across airlines, airports, and related hospitality environments. It covers key areas including airline industry structure, passenger handling, airport operations, service standards, communication, and safety compliance. The programme serves the global aviation and travel hospitality industry, preparing graduates for frontline and supervisory roles in one of the world's fastest-growing sectors.
This diploma is designed for school leavers, fresh graduates, and early-career professionals who aspire to build a career in aviation, airline services, airport operations, or travel-related hospitality. It is equally suited to individuals currently working in customer-facing roles who wish to transition into the aviation sector and formalise their skills with an industry-recognised qualification.
Introduces key aviation legal frameworks, international conventions, and passenger rights regulations including denied boarding, delays, and baggage liability.
Chapters coming soon.
Introduces Global Distribution Systems (GDS), airline reservation platforms, fare construction basics, and ticketing procedures used in the aviation industry.
Chapters coming soon.
Ensures understanding of aviation safety regulations, security protocols, emergency procedures, and compliance with international standards such as ICAO Annex 17.
Chapters coming soon.
Trains students in end-to-end check-in processes, boarding gate management, baggage handling procedures, and use of Departure Control Systems (DCS).
Chapters coming soon.
Develops core customer service competencies specific to the aviation context, including passenger handling, service recovery, complaint management, and service quality standards.
Chapters coming soon.
Covers the operational aspects of airports including terminal management, ground handling, airside and landside operations, and coordination between airport departments.
Chapters coming soon.
Provides foundational knowledge of the global aviation industry, including history, structure, key stakeholders, and regulatory bodies such as ICAO and IATA.
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Test
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Test rationale
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Equips learners with ethical workplace standards and cross-cultural sensitivity essential for serving international passengers in a diverse aviation environment.
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Introduces computerized reservation systems (CRS/GDS), fare calculation, ticketing rules, and booking management used in airline operations.
Chapters coming soon.
Covers end-to-end passenger handling processes including ticketing, check-in systems, boarding procedures, baggage handling, and special passenger assistance.
Chapters coming soon.
Develops core customer service skills including effective communication, conflict resolution, service excellence, and handling diverse passenger needs.
Chapters coming soon.
Addresses ICAO and IATA safety standards, security screening procedures, emergency response, and regulatory compliance requirements.
Chapters coming soon.
Covers the operational aspects of airports including terminal management, ground handling, safety protocols, and airside/landside operations.
Chapters coming soon.
Provides foundational knowledge of the global aviation industry, including history, structure, key stakeholders, and regulatory frameworks.
Chapters coming soon.
Chapters coming soon.
Chapters coming soon.
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Unlock these career opportunities upon certification:
| Grade | From | Classification |
|---|---|---|
| A+ | 90%+ | Outstanding |
| A | 80%+ | Excellent |
| B | 70%+ | Good |
| C | 60%+ | Satisfactory |
| F | 0%+ | Fail |
