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Certificate Management Centres Operational Excellence Certifications

Certificate in Management and Leadership

4 Subjects
48 Chapters
480 Lessons
400 Marks

LAPT — London Academy of Professional Training

Certificate in Management and Leadership
Enquire Now View Brochure Download PDF
Total Marks400
Subjects4
Chapters48
Classes480

About This Certification

A professional certification programme delivered through LAPT-accredited centres worldwide.

Course Curriculum

4 subjects • 48 chapters • 480 classes
01
Management Fundamentals: Self, Team and Work
12 chapters • 100 marks
1 Managing Yourself at Work 10 classes
1.1 Understanding Your Role and Objectives
1.2 Setting Personal Work Goals
1.3 Prioritising Tasks Daily
1.4 Time Management Methods
1.5 Handling Interruptions
1.6 Managing Stress and Energy
1.7 Working Within Organisational Policies
1.8 Personal Organisation and Records
1.9 Reflecting on Performance
1.10 Keeping a Work Journal
2 Developing Your Own Skills and Knowledge 10 classes
2.1 Assessing Your Current Competence
2.2 Learning Styles and Methods
2.3 Writing a Personal Development Plan
2.4 Finding Learning Opportunities at Work
2.5 Asking for Feedback
2.6 Using a Mentor
2.7 Keeping a Learning Record
2.8 Applying New Skills
2.9 Reviewing Progress Regularly
2.10 Planning Your Career Path
3 Professional Behaviour and Ethics 10 classes
3.1 Professional Standards in the Workplace
3.2 Reliability and Punctuality
3.3 Honesty and Integrity
3.4 Confidentiality and Data Care
3.5 Respect Diversity and Inclusion
3.6 Dress and Conduct Expectations
3.7 Handling Gifts and Conflicts of Interest
3.8 Responsible Use of Social Media
3.9 Speaking Up About Concerns
3.10 Ethical Decision Making
4 How Organisations Work 10 classes
4.1 Types of Organisations
4.2 Ownership and Legal Structures
4.3 Organisational Charts and Departments
4.4 Mission Vision and Values
4.5 Stakeholders and Their Interests
4.6 Business Environment Factors
4.7 Culture and How It Shows
4.8 Public Private and Voluntary Sectors
4.9 Growth and Competition
4.10 Social Responsibility of Organisations
5 Working in Teams 10 classes
5.1 Stages of Team Formation
5.2 Team Roles and Strengths
5.3 Setting Team Goals
5.4 Sharing Work Fairly
5.5 Communication Within Teams
5.6 Supporting Team Members
5.7 Recognising Contributions
5.8 Team Meetings and Decisions
5.9 Handling Problems in Teams
5.10 Evaluating Team Performance
6 Leading and Motivating a Team 10 classes
6.1 Leadership Versus Management
6.2 Leadership Styles in Practice
6.3 Motivation Theories Made Simple
6.4 Setting Clear Expectations
6.5 Delegating Tasks Properly
6.6 Giving Praise and Recognition
6.7 Coaching a Team Member
6.8 Leading by Example
6.9 Building Team Spirit
6.10 Leading Through Change
7 Planning and Allocating Work 10 classes
7.1 Understanding Work Priorities
7.2 Breaking Work into Tasks
7.3 Estimating Effort and Time
7.4 Matching Tasks to Skills
7.5 Scheduling Work Fairly
7.6 Using Task Boards and Lists
7.7 Checking Progress
7.8 Adjusting Plans When Things Change
7.9 Managing Workload and Overtime
7.10 Reviewing Completed Work
8 Quality Checking the Team's Work 10 classes
8.1 Standards for Team Output
8.2 Setting Quality Measures
8.3 Observing Work Quality
8.4 Giving Corrective Feedback
8.5 Checking Records and Documents
8.6 Handling Errors Without Blame
8.7 Improving Methods After Mistakes
8.8 Customer Complaints Through the Team
8.9 Health and Safety Checks
8.10 Reporting Team Quality
9 Communicating as a Manager 10 classes
9.1 Choosing the Right Channel
9.2 Briefing a Team Clearly
9.3 Writing Short Work Messages
9.4 Running Short Team Meetings
9.5 Listening to Staff Concerns
9.6 One to One Conversations
9.7 Giving Instructions Clearly
9.8 Reporting Upwards
9.9 Communication in Remote Teams
9.10 Checking Understanding
10 Managing Conflict and Working Relationships 10 classes
10.1 Sources of Workplace Conflict
10.2 Early Warning Signs
10.3 Staying Neutral and Calm
10.4 Listening to Both Sides
10.5 Mediation Steps
10.6 Agreeing Solutions
10.7 Building Relationships with Colleagues
10.8 Working with Other Departments
10.9 Disciplinary and Grievance Awareness
10.10 Rebuilding Trust
11 Flexible, Remote and Digital Working 10 classes
11.1 Types of Flexible Working
11.2 Setting Remote Work Expectations
11.3 Tools for Digital Collaboration
11.4 Keeping Remote Staff Engaged
11.5 Measuring Output Not Hours
11.6 Information Security for Remote Staff
11.7 Home Working Health and Safety
11.8 Scheduling Hybrid Meetings
11.9 Avoiding Isolation
11.10 Reviewing Flexible Arrangements
12 Management Fundamentals Capstone Practice 10 classes
12.1 Management Case Study Overview
12.2 Analysing the Situation
12.3 Setting Team Objectives
12.4 Allocating Work to Staff
12.5 Handling a Team Issue
12.6 Reporting Results to a Superior
12.7 Self Evaluation as a Manager
12.8 Feedback from Peers
12.9 Updating Your Development Plan
12.10 Final Management Portfolio Review
02
Managing Finance, Budgets and Resources
12 chapters • 100 marks
1 Introduction to Business Finance 10 classes
1.1 Why Managers Need Financial Skills
1.2 Sources of Business Finance
1.3 Income Costs and Profit
1.4 Cash Versus Profit
1.5 Fixed Variable and Overhead Costs
1.6 Financial Jargon Made Simple
1.7 Role of the Finance Department
1.8 Financial Controls in Business
1.9 Financial Ethics and Fraud Awareness
1.10 Reading Financial Information Safely
2 Financial Statements for Non Finance Managers 10 classes
2.1 Profit and Loss Account Basics
2.2 Balance Sheet Basics
2.3 Cash Flow Statement Basics
2.4 Assets Liabilities and Equity
2.5 Reading Key Lines of Each Statement
2.6 Gross and Net Profit Margins
2.7 Working Capital Meaning
2.8 Comparing Periods
2.9 Common Mistakes in Reading Reports
2.10 Summarising Results for Others
3 Identifying and Justifying Financial Resource Needs 10 classes
3.1 Identifying Resource Needs
3.2 Estimating Costs of Needs
3.3 Options Appraisal
3.4 Writing a Short Business Case
3.5 Payback and Return Measures
3.6 Presenting a Funding Request
3.7 Answering Finance Questions
3.8 Sources of Internal Funding
3.9 Risk in Financial Requests
3.10 Following Up on Decisions
4 Budget Preparation 10 classes
4.1 Purpose of Budgets
4.2 Types of Budgets
4.3 Gathering Historical Data
4.4 Setting Budget Assumptions
4.5 Preparing a Departmental Budget
4.6 Income and Expense Lines
4.7 Using Spreadsheets for Budgets
4.8 Consulting Staff on Budgets
4.9 Approval Process
4.10 Communicating the Approved Budget
5 Budget Monitoring and Variance Control 10 classes
5.1 Comparing Actual With Budget
5.2 Calculating Variances
5.3 Favourable and Adverse Variances
5.4 Investigating Causes of Variance
5.5 Forecasting Year End Position
5.6 Corrective Actions
5.7 Virement and Reallocation
5.8 Reporting Budget Status
5.9 Controlling Overtime and Expenses
5.10 Learning for Next Budget
6 Costing and Pricing 10 classes
6.1 Direct and Indirect Costs
6.2 Cost per Unit
6.3 Break Even Analysis
6.4 Margin and Mark Up
6.5 Pricing Methods
6.6 Quoting for Jobs
6.7 Discounts and Their Impact
6.8 Costing Services and Projects
6.9 Cost Reduction Ideas
6.10 Reviewing Prices Regularly
7 Cash Flow and Credit Management 10 classes
7.1 Why Cash Flow Matters
7.2 Cash Flow Forecasting
7.3 Credit Terms Explained
7.4 Invoicing Accurately
7.5 Chasing Late Payments
7.6 Managing Payables
7.7 Petty Cash Controls
7.8 Banking Basics
7.9 Handling Cash Safely
7.10 Warning Signs of Cash Problems
8 Managing Physical Resources and Assets 10 classes
8.1 Types of Physical Resources
8.2 Asset Registers and Tagging
8.3 Planning Resource Needs
8.4 Stock Control Basics
8.5 Maintenance of Equipment
8.6 Safe Storage and Handling
8.7 Disposal and Recycling
8.8 Preventing Loss and Theft
8.9 Resource Utilisation Measures
8.10 Reporting Resource Issues
9 Purchasing and Supplier Management 10 classes
9.1 Purchasing Cycle Overview
9.2 Specifying Requirements
9.3 Finding Suppliers
9.4 Tendering and Quotation Comparison
9.5 Evaluating Supplier Offers
9.6 Placing Orders and Contracts
9.7 Receiving and Checking Goods
9.8 Supplier Performance Review
9.9 Ethical and Sustainable Buying
9.10 Managing Supplier Disputes
10 Technology and Information as Resources 10 classes
10.1 Choosing Business Technology
10.2 Cost of Ownership
10.3 Implementing New Tools
10.4 Training Staff on Systems
10.5 Information Security Practices
10.6 Managing Knowledge Records
10.7 Data Backup and Retention
10.8 Using Office Software Efficiently
10.9 Review of Technology Benefits
10.10 Digital Risks and Controls
11 Sustainability and Social Impact of Resource Use 10 classes
11.1 Environmental Impact of Work
11.2 Energy and Waste Reduction
11.3 Social Impact on Communities
11.4 Sustainable Procurement
11.5 Measuring Environmental Performance
11.6 Corporate Social Responsibility Basics
11.7 Legal Environmental Obligations
11.8 Involving Staff in Sustainability
11.9 Reporting Sustainability Results
11.10 Linking Sustainability to Cost Saving
12 Financial Risk, Control and Compliance 10 classes
12.1 Financial Risks in Business
12.2 Internal Controls Overview
12.3 Segregation of Duties
12.4 Authorisation Limits
12.5 Fraud Prevention and Reporting
12.6 Audit Trails and Records
12.7 Tax and Legal Obligations in Brief
12.8 Insurance Basics
12.9 Compliance Checks
12.10 Capstone Budget and Resource Plan
03
Customer Service, Marketing and Sales Management
12 chapters • 100 marks
1 Customer Focus in the Organisation 10 classes
1.1 What Customers Expect
1.2 Internal and External Customers
1.3 Customer Service Standards
1.4 Building a Customer Focused Culture
1.5 Customer Journey Mapping
1.6 Customer Segments
1.7 Complaints as Opportunities
1.8 Customer Loyalty and Retention
1.9 Measuring Satisfaction
1.10 Roles of Staff in Customer Care
2 Customer Service Skills 10 classes
2.1 Greeting and First Impressions
2.2 Listening to Customer Needs
2.3 Clear Polite Communication
2.4 Telephone and Email Service
2.5 Handling Queries Accurately
2.6 Dealing with Upset Customers
2.7 Saying No Positively
2.8 Following Up After Service
2.9 Cultural Awareness in Service
2.10 Personal Resilience in Service Roles
3 Managing Customer Service Operations 10 classes
3.1 Service Level Agreements
3.2 Staffing a Service Team
3.3 Service Scripts and Guidelines
3.4 Handling Service Peaks
3.5 Complaint Logging and Escalation
3.6 Customer Service Metrics
3.7 Quality Monitoring of Calls and Chats
3.8 Feedback Surveys
3.9 Service Recovery Methods
3.10 Reporting Service Performance
4 Market Research Basics 10 classes
4.1 Purpose of Market Research
4.2 Primary and Secondary Research
4.3 Writing Simple Surveys
4.4 Interviews and Focus Groups
4.5 Sampling Customers
4.6 Analysing Responses
4.7 Competitor Analysis
4.8 Market Size and Trends
4.9 Presenting Research Findings
4.10 Ethical Research and Consent
5 Principles of Marketing 10 classes
5.1 What Marketing Is
5.2 Marketing Mix of Product Price Place Promotion
5.3 Segmentation Targeting and Positioning
5.4 Understanding Buyer Behaviour
5.5 Branding Basics
5.6 Pricing from a Marketing View
5.7 Distribution Channels
5.8 Promotion Methods
5.9 Marketing and Customer Value
5.10 Legal and Ethical Marketing
6 Developing and Implementing a Marketing Plan 10 classes
6.1 Structure of a Marketing Plan
6.2 Situation Analysis Using SWOT
6.3 Setting Marketing Objectives
6.4 Choosing Strategies
6.5 Planning Activities and Timelines
6.6 Setting a Marketing Budget
6.7 Assigning Responsibilities
6.8 Monitoring Campaign Results
6.9 Return on Marketing Spend
6.10 Revising the Plan
7 Online and Digital Marketing 10 classes
7.1 Digital Marketing Overview
7.2 Websites and Landing Pages
7.3 Search Engine Basics
7.4 Email Marketing
7.5 Social Media for Business
7.6 Content Creation Planning
7.7 Paid Online Advertising Basics
7.8 Analytics and Reports
7.9 Online Reputation and Reviews
7.10 Data Protection in Digital Marketing
8 International and Cross Cultural Business 10 classes
8.1 Why Businesses Go International
8.2 Import and Export Basics
8.3 Cultural Differences in Business
8.4 Market Entry Options
8.5 Pricing and Currency Issues
8.6 Legal and Trade Rules
8.7 Logistics for Overseas Customers
8.8 Language and Communication Needs
8.9 Managing International Relationships
8.10 International Risk Awareness
9 Selling Products and Services 10 classes
9.1 The Sales Process Overview
9.2 Finding and Qualifying Prospects
9.3 Preparing for a Sales Conversation
9.4 Questioning to Find Needs
9.5 Presenting Features and Benefits
9.6 Handling Objections
9.7 Closing a Sale
9.8 After Sales Care
9.9 Selling Ethically
9.10 Recording Sales Activity
10 Planning and Managing Sales Teams 10 classes
10.1 Sales Targets and Forecasts
10.2 Territory and Account Planning
10.3 Allocating Work to Sales Staff
10.4 Pipeline Reviews
10.5 Sales Coaching Basics
10.6 Sales Incentive Schemes
10.7 Customer Relationship Management Systems
10.8 Monitoring Sales Performance
10.9 Motivating Sales Teams
10.10 Reporting Sales Results
11 Bidding for Contracts and Proposals 10 classes
11.1 Finding Bid Opportunities
11.2 Bid or No Bid Decision
11.3 Reading Tender Documents
11.4 Costing a Bid
11.5 Writing a Proposal
11.6 Presenting Value to Clients
11.7 Compliance Checks Before Submission
11.8 Negotiating Contract Terms
11.9 Winning and Losing Review
11.10 Handover to Delivery Team
12 Delivering Products and Services to Customers 10 classes
12.1 Order to Delivery Process
12.2 Delivery Planning and Scheduling
12.3 Quality Checks Before Delivery
12.4 Packaging and Documentation
12.5 Customer Communication During Delivery
12.6 Handling Delays and Errors
12.7 Returns and Refunds
12.8 Customer Contracts and Warranties
12.9 Delivery Performance Measures
12.10 Capstone Customer Journey Project
04
Recruitment, Learning, Performance and Wellbeing
12 chapters • 100 marks
1 Workforce Planning 10 classes
1.1 Why Workforce Planning Matters
1.2 Analysing Current Staffing
1.3 Forecasting Future Needs
1.4 Skills Gap Analysis
1.5 Succession Planning Basics
1.6 Planning Flexible Resourcing
1.7 Costing Workforce Plans
1.8 Using Workforce Data Ethically
1.9 Writing a Workforce Plan
1.10 Reviewing Plans Annually
2 Recruitment and Selection 10 classes
2.1 Recruitment Process Overview
2.2 Writing Job Descriptions and Person Specifications
2.3 Advertising Vacancies
2.4 Fair and Inclusive Recruitment
2.5 Shortlisting Candidates
2.6 Planning Interviews
2.7 Asking Good Interview Questions
2.8 Using Tests and Assessments
2.9 Making Offers and Checking References
2.10 Recording Recruitment Decisions
3 Employment Law and Employment Relationship 10 classes
3.1 Employment Contracts and Terms
3.2 Statutory Employment Rights
3.3 Working Time and Leave
3.4 Equality and Anti Discrimination Law
3.5 Health and Safety Duties
3.6 Data Protection and Employee Records
3.7 Probation and Notice
3.8 Disciplinary Procedures
3.9 Grievance Procedures
3.10 Ending Employment Fairly
4 Induction and Retention 10 classes
4.1 Purpose of Induction
4.2 Planning an Induction Programme
4.3 Welcoming New Staff
4.4 Explaining Policies and Safety
4.5 Buddy and Mentor Support
4.6 Probation Reviews
4.7 Reasons Staff Leave
4.8 Exit Interviews
4.9 Retention Strategies
4.10 Measuring Turnover
5 Redeployment and Redundancy Awareness 10 classes
5.1 Reasons for Organisational Change in Roles
5.2 Consultation Obligations
5.3 Identifying Redeployment Options
5.4 Retraining Staff for New Roles
5.5 Fair Selection Criteria
5.6 Communicating Difficult News
5.7 Supporting Affected Staff
5.8 Legal Steps in Redundancy
5.9 Looking After Remaining Staff
5.10 Reviewing Lessons Learned
6 Learning and Development in the Workplace 10 classes
6.1 Identifying Learning Needs
6.2 Training Needs Analysis
6.3 Learning Methods On and Off the Job
6.4 Planning a Training Session
6.5 Delivering Short Training
6.6 Using E-Learning and Online Tools
6.7 Evaluating Training Results
6.8 Competence Records
6.9 Linking Training to Business Goals
6.10 Building a Learning Culture
7 Coaching and Mentoring Employees 10 classes
7.1 Coaching Versus Mentoring
7.2 Coaching Models in Brief
7.3 Building Trust
7.4 Setting Coaching Goals
7.5 Active Listening in Coaching
7.6 Powerful Questions
7.7 Giving Feedback in Coaching
7.8 Action Planning with Employees
7.9 Recording Coaching Sessions
7.10 Evaluating Coaching Outcomes
8 Performance Management 10 classes
8.1 Purpose of Performance Management
8.2 Setting Objectives
8.3 Ongoing Feedback Conversations
8.4 Appraisal Preparation
8.5 Running an Appraisal Meeting
8.6 Rating and Recording Performance
8.7 Managing Underperformance
8.8 Improvement Plans
8.9 Recognising Strong Performance
8.10 Fairness and Bias in Reviews
9 Reward and Recognition 10 classes
9.1 Reward Components Explained
9.2 Pay Structures and Grades
9.3 Benefits and Allowances
9.4 Performance Related Pay
9.5 Non Financial Recognition
9.6 Pay Equality and Transparency
9.7 Market Pay Comparisons
9.8 Communicating Reward to Staff
9.9 Reward and Motivation
9.10 Reviewing Reward Policy
10 Employee Wellbeing and Safe Workplaces 10 classes
10.1 Wellbeing at Work Overview
10.2 Stress and Mental Health Awareness
10.3 Work Life Balance
10.4 Spotting Signs of Distress
10.5 Supporting Staff Through Difficulty
10.6 Absence Management
10.7 Healthy and Safe Working Environment
10.8 Reasonable Adjustments
10.9 Wellbeing Programmes
10.10 Measuring Wellbeing
11 Diversity, Inclusion and Employee Engagement 10 classes
11.1 Meaning of Diversity and Inclusion
11.2 Unconscious Bias Awareness
11.3 Inclusive Team Practices
11.4 Accessibility in the Workplace
11.5 Handling Discrimination Complaints
11.6 Engagement Surveys
11.7 Employee Voice Channels
11.8 Recognition Events and Culture
11.9 Building Belonging
11.10 Reporting Inclusion Results
12 People Metrics and Human Resource Practice 10 classes
12.1 Why Measure People Data
12.2 Headcount and Turnover Reports
12.3 Absence and Productivity Measures
12.4 Training and Skills Reporting
12.5 Cost of Hiring Analysis
12.6 Using HR Software
12.7 Data Accuracy and Privacy
12.8 Presenting People Reports
12.9 Human Capital Reporting Basics
12.10 Capstone People Practice Plan
Certificate in Management and Leadership
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