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Certificate Retail Centres Retail Operations & Loss Prevention

Certificate in Retail Loss Prevention and Safety

4 Subjects
80 Chapters
551 Lessons
400 Marks

LAPT — London Academy of Professional Training

Certificate in Retail Loss Prevention and Safety
Enquire Now View Brochure Download PDF
Total Marks400
Subjects4
Chapters80
Classes551

About This Certification

A professional certification programme delivered through LAPT-accredited centres worldwide.

Course Curriculum

4 subjects • 80 chapters • 551 classes
01
Health, Safety and Emergencies in Retail
16 chapters • 100 marks
1 Emergency Preparedness 4 classes
1.1 Identifying Potential Emergencies
1.2 Creating Emergency Action Plans
1.3 Communication During Emergencies
1.4 Post-Emergency Procedures
2 First Aid Basics 4 classes
2.1 Understanding First Aid Principles
2.2 Responding to Injuries
2.3 Using First Aid Kits
2.4 When to Seek Professional Help
3 Crisis Management 4 classes
3.1 Assessing Crisis Situations
3.2 Developing Crisis Response Strategies
3.3 Training Staff for Crisis Situations
3.4 Evaluating Crisis Management Effectiveness
1 Identifying Health and Safety Risks 6 classes
1.1 Understanding Common Workplace Hazards
1.2 Recognizing Ergonomic Risks
1.3 Identifying Chemical Safety Issues
1.4 Assessing Physical Safety Risks
1.5 Evaluating Psychological Safety Factors
1.6 Spotting Fire Hazards
2 Risk Assessment Techniques 6 classes
2.1 Conducting Risk Assessments
2.2 Qualitative vs Quantitative Assessment
2.3 Utilizing Risk Matrix Tools
2.4 Prioritizing Risks Effectively
2.5 Documenting Risk Assessment Findings
2.6 Reviewing and Updating Assessments
3 Training for a Safe Workplace 6 classes
3.1 Developing Safety Training Programs
3.2 Implementing Safety Drills
3.3 Engaging Employees in Safety Training
3.4 Evaluating Training Effectiveness
3.5 Creating Safety Awareness Campaigns
3.6 Using Technology in Safety Training
4 Emergency Response Planning 6 classes
4.1 Creating Emergency Response Plans
4.2 Identifying Emergency Scenarios
4.3 Establishing Communication Protocols
4.4 Training for Emergency Situations
4.5 Conducting Emergency Response Exercises
4.6 Reviewing Emergency Plans Regularly
5 Promoting a Safety Culture 6 classes
5.1 Defining Safety Culture
5.2 Encouraging Open Communication
5.3 Recognizing Safety Champions
5.4 Incorporating Safety into Daily Practices
5.5 Measuring Safety Culture Progress
5.6 Celebrating Safety Achievements
9 Safe Manual Lifting and Handling of Goods 10 classes
9.1 Why Lifting Injuries Happen in Stores
9.2 Assessing a Load Before Lifting
9.3 The Safe Lifting Posture
9.4 Lifting from Floor and from Shelves
9.5 Carrying Loads Safely Through the Store
9.6 Team Lifting and Sharing Heavy Items
9.7 Pushing and Pulling Versus Carrying
9.8 Handling Awkward and Fragile Items
9.9 Back Care and Warning Signs of Strain
9.10 Lifting Practice with Checklists
10 Trolleys, Pallet Trucks and Ladders in Store 10 classes
10.1 Choosing the Right Handling Aid
10.2 Safe Use of Hand Trolleys
10.3 Cage Trolleys and Roll Cages
10.4 Manual Pallet Truck Operation
10.5 Loading Limits and Stacking Heights
10.6 Using Step Stools and Ladders Safely
10.7 Checking Equipment Before Use
10.8 Reporting and Tagging Damaged Equipment
10.9 Working Near Customers with Equipment
10.10 Equipment Handling Assessment
11 Slips, Trips, Falls and Good Housekeeping 10 classes
11.1 Common Causes of Falls in Shops
11.2 Spotting Floor Hazards Early
11.3 Cleaning Up Spills Immediately
11.4 Using Wet Floor Signs Correctly
11.5 Keeping Aisles and Exits Clear
11.6 Cable, Mat and Carton Control
11.7 Safe Footwear for Retail Work
11.8 Lighting and Visibility Checks
11.9 Housekeeping Rounds and Logs
11.10 Hazard Walk of a Practice Store
12 Fire Prevention and Evacuation in Shops 10 classes
12.1 How Fires Start in Retail Premises
12.2 Reducing Fire Risk in Stockrooms
12.3 Fire Alarm Types and Call Points
12.4 Types of Fire Extinguishers and Their Uses
12.5 Using an Extinguisher Safely
12.6 Exit Routes and Assembly Points
12.7 Evacuating Customers Calmly
12.8 Helping People Who Need Extra Assistance
12.9 Roll Calls and Fire Drills
12.10 Fire Drill Practice and Review
13 Reporting Accidents and Seeking Help 10 classes
13.1 What Counts as an Accident or Near Miss
13.2 Raising the Alarm Quickly
13.3 Calling Emergency Numbers Correctly
13.4 Giving Clear Information to Responders
13.5 Filling in an Accident Book
13.6 Protecting the Scene Until Help Arrives
13.7 Informing the Supervisor and Manager
13.8 Reporting Staff and Customer Injuries
13.9 Learning from Near Misses
13.10 Reporting Practice with Sample Incidents
14 Acting Within Your Authority in an Emergency 10 classes
14.1 Understanding Your Limits as a Junior Employee
14.2 Who Takes Charge in Each Emergency
14.3 Basic Help You May Give Safely
14.4 Handling Medical Emergencies Until Help Comes
14.5 Dealing with Theft or Violence Emergencies
14.6 Bomb Threats and Suspicious Items
14.7 Power Cuts and Building Failures
14.8 Natural Events Such as Floods and Earthquakes
14.9 Keeping Calm and Communicating
14.10 Emergency Role-Play Scenarios
15 Electrical, Equipment and Chemical Safety 10 classes
15.1 Electrical Hazards in Store Settings
15.2 Safe Use of Plugs, Sockets and Extension Leads
15.3 Spotting Faulty Electrical Equipment
15.4 Using Display Lighting and Heaters Safely
15.5 Cleaning Chemicals and Their Labels
15.6 Storing and Mixing Chemicals Safely
15.7 Safe Use of Box Cutters and Tools
15.8 Compactors, Baling Machines and Shutters
15.9 Protective Clothing and Equipment
15.10 Equipment and Chemical Safety Checks
16 Keeping Customers and Crowds Safe 10 classes
16.1 Customer Safety as a Duty of Care
16.2 Managing Queues and Entrances
16.3 Crowd Control During Sales and Festivals
16.4 Child Safety and Lost Children
16.5 Safe Displays That Cannot Fall
16.6 Trolley and Escalator Safety for Shoppers
16.7 Safety Signs and Their Meanings
16.8 Helping Customers Who Fall or Feel Unwell
16.9 Working with Security and Emergency Services
16.10 Safety Audit of a Busy Shop Floor
02
Retail Security and Theft Prevention
19 chapters • 100 marks
1 Understanding Retail Security Fundamentals 4 classes
1.1 Identifying Common Retail Security Risks
1.2 Understanding the Role of Surveillance in Retail Environments
1.3 Implementing Effective Loss Prevention Techniques
1.4 Applying Best Practices for Secure Cash Handling
2 Security Protocols and Store Surveillance 4 classes
2.1 Understanding Retail Security Fundamentals
2.2 Identifying and Responding to Theft Indicators
2.3 Implementing Effective Store Surveillance Techniques
2.4 Evaluating and Enhancing Security Protocols
3 Handling Incidents and Cash Safeguarding 4 classes
3.1 Understanding Retail Security Risks
3.2 Responding to Security Incidents
3.3 Implementing Cash Handling Protocols
3.4 Practicing Incident Management and Cash Safeguarding
4 Personal Development in Retail Security 4 classes
4.1 Creating Your Personal Development Plan
4.2 Setting Learning Goals in Retail
4.3 Organizing Your Learning Activities
4.4 Evaluating Your Learning Progress
1 Understanding Retail Theft and Fraud Tactics 4 classes
1.1 Identifying Common Retail Theft Tactics
1.2 Understanding Fraud Techniques in Retail
1.3 Analyzing Behaviors That Indicate Potential Theft
1.4 Implementing Strategies to Mitigate Retail Fraud
2 Implementing Effective Theft Prevention Strategies 4 classes
2.1 Understanding Shoplifting Behavior
2.2 Employee Training for Theft Prevention
2.3 Utilizing Technology for Security
2.4 Creating a Secure Store Environment
3 Monitoring and Responding to Fraudulent Activities 4 classes
3.1 Identifying Suspicious Behavior
3.2 Implementing Security Protocols
3.3 Employee Training on Fraud Awareness
3.4 Using Technology to Monitor Transactions
1 Understanding Retail Security Risks 6 classes
1.1 Identifying Common Retail Threats
1.2 Analyzing Vulnerabilities in Retail
1.3 Impact of Theft on Business
1.4 Understanding Customer Behavior Patterns
1.5 Role of Technology in Security
1.6 Legal Aspects of Retail Security
2 Implementing Security Protocols 6 classes
2.1 Developing Effective Security Policies
2.2 Training Staff on Security Measures
2.3 Using Surveillance Systems Effectively
2.4 Creating Emergency Response Plans
2.5 Conducting Regular Security Audits
2.6 Integrating Technology in Protocols
3 Incident Investigation Techniques 6 classes
3.1 Steps in Incident Investigation
3.2 Collecting Evidence Effectively
3.3 Interviewing Witnesses and Suspects
3.4 Documenting Incident Reports
3.5 Analyzing Incident Data
3.6 Reporting Findings to Management
4 Reducing Theft and Loss 6 classes
4.1 Strategies for Loss Prevention
4.2 Engaging Employees in Prevention
4.3 Utilizing Data Analytics for Theft
4.4 Implementing Inventory Control Measures
4.5 Customer Awareness Programs
4.6 Evaluating Loss Prevention Programs
5 Creating a Security Culture 6 classes
5.1 Promoting Security Awareness Among Staff
5.2 Encouraging Reporting of Suspicious Activity
5.3 Building Trust in Security Practices
5.4 Recognizing and Rewarding Vigilance
5.5 Fostering Team Collaboration on Security
5.6 Sustaining a Long-Term Security Culture
3 Technology in Loss Prevention 6 classes
3.1 RFID Technology Applications
3.2 Video Analytics in Security
3.3 Smart Sensors and Devices
3.4 Network Security Protocols
3.5 Integrating IoT in Loss Prevention
3.6 Digital Forensics Techniques
14 Spotting and Reporting Security Risks 10 classes
14.1 What Counts as a Security Risk in Store
14.2 Walk Round Checks for Weak Points
14.3 Blind Spots, Clutter and Poor Lighting
14.4 Unsecured Doors, Windows and Fire Exits
14.5 Risky Customer and Staff Behaviour Signs
14.6 Suspicious Items and Unattended Bags
14.7 Who to Tell About a Security Risk
14.8 Writing a Clear Security Report
14.9 Following Up a Report
14.10 Keeping a Risk Log
15 Keeping the Shop Floor Secure 10 classes
15.1 Everyone's Part in Store Security
15.2 Greeting as a Theft Deterrent
15.3 Keeping Sight Lines Clear
15.4 Locking Displays and High Value Goods
15.5 Using Tags, Mirrors and Alarms Properly
15.6 Controlling Fitting Room Numbers
15.7 Managing Customer Bags and Trolleys
15.8 Handling Quiet and Busy Periods
15.9 Working With Guards and Colleagues
15.10 Reviewing Floor Security After Closing
16 Securing Stockrooms, Keys and Access 10 classes
16.1 Why Back of House Needs Protection
16.2 Staff and Visitor Access Rules
16.3 Key Register and Key Control
16.4 Codes, Passwords and Change Routines
16.5 Checking Delivery Staff and Contractors
16.6 Supervising Vendor Visits
16.7 Secure Storage for High Value Stock
16.8 Seal Checks on Cartons and Containers
16.9 Staff Bag and Locker Policy
16.10 Handling Missing Key Incidents
17 Dealing Lawfully With Suspected Shoplifters 10 classes
17.1 Legal Position on Detaining a Person
17.2 Signs That Suggest Shoplifting
17.3 Approaching a Suspect Politely
17.4 Customer Service as First Defence
17.5 When Not to Challenge
17.6 Calling Security and Police Properly
17.7 Searching and Personal Dignity Rules
17.8 Handling Minors and Vulnerable Persons
17.9 Recording What Happened
17.10 Reviewing Incidents for Staff Learning
18 Staff Safety During Serious Incidents 10 classes
18.1 Types of Violent or Threatening Incidents
18.2 Armed Robbery Response Steps
18.3 Keeping Calm and Complying Safely
18.4 Protecting Customers and Colleagues
18.5 Raising Silent Alarms
18.6 Preserving the Scene After an Incident
18.7 Giving a Witness Description
18.8 Supporting Colleagues After a Shock
18.9 Reporting to Police and Management
18.10 Updating Procedures After an Incident
19 Monitoring Security Performance in Store 10 classes
19.1 Security Targets and Measures
19.2 Reading Stock Loss Reports
19.3 Checking Alarm and Camera Logs
19.4 Comparing Incident Numbers Over Time
19.5 Inspecting Security Equipment Regularly
19.6 Auditing Key and Cash Procedures
19.7 Briefing Staff on Security Findings
19.8 Updating Security Procedures
19.9 Working With Local Police and Neighbours
19.10 Preparing a Monthly Security Summary
03
Loss, Wastage and Risk Management
31 chapters • 100 marks
1 Accident and Emergency Management 5 classes
1.1 Understanding Retail Accidents
1.2 Emergency Response Protocols
1.3 Identifying Risks in Retail
1.4 Authority Limits in Emergencies
1.5 Active Participation in Emergencies
2 Theft Prevention Strategies 5 classes
2.1 Understanding Theft Patterns
2.2 Surveillance Techniques
2.3 Employee Training Programs
2.4 Use of Technology in Prevention
2.5 Creating a Secure Environment
3 Emergency Response Protocols 5 classes
3.1 Identifying Emergency Situations
3.2 Evacuation Procedures
3.3 First Aid Basics
3.4 Communication During Crises
3.5 Post-Incident Analysis
1 Risk Assessment Techniques 6 classes
1.1 Understanding Retail Risks
1.2 Identifying Vulnerabilities
1.3 Quantitative Risk Analysis
1.4 Qualitative Risk Assessment
1.5 Developing Risk Mitigation Plans
1.6 Monitoring Risk Factors
1 Understanding Retail Risk Landscapes 6 classes
1.1 Exploring the Retail Risk Environment
1.2 Identifying Types of Risks in Retail
1.3 Analyzing Risk Factors Impacting Retail Operations
1.4 Assessing the Consequences of Retail Risks
1.5 Utilizing Tools for Retail Risk Detection
1.6 Applying Risk Analysis Techniques in Retail Scenarios
2 Fundamental Techniques for Risk Identification 6 classes
2.1 Understanding the Importance of Risk Identification
2.2 Exploring Common Risk Identification Techniques
2.3 Conducting a SWOT Analysis for Risk Identification
2.4 Utilizing Brainstorming Sessions to Uncover Risks
2.5 Applying Root Cause Analysis to Identify Risks
2.6 Evaluating the Effectiveness of Risk Identification Methods
3 Advanced Risk Analysis Strategies 6 classes
3.1 Understanding Advanced Risk Analysis Techniques
3.2 Applying Quantitative Risk Assessment Methods
3.3 Leveraging Qualitative Risk Evaluation Tools
3.4 Identifying Risk Interdependencies and Correlations
3.5 Utilizing Software Solutions for Risk Analysis
3.6 Integrating Advanced Analysis into Risk Management Plans
4 Integration of Technology in Risk Analysis 6 classes
4.1 Exploring Technological Tools for Risk Analysis
4.2 Understanding Data Analytics in Risk Management
4.3 Leveraging Artificial Intelligence for Risk Prediction
4.4 Integrating Big Data into Risk Identification Processes
4.5 Utilizing Machine Learning to Enhance Risk Detection
4.6 Applying Technology in Real-World Risk Scenarios
5 Developing a Comprehensive Risk Management Plan 6 classes
5.1 Understanding the Components of a Risk Management Plan
5.2 Identifying Potential Risks in Business Operations
5.3 Analyzing Risk Scenarios and Impact Levels
5.4 Utilizing Tools for Risk Prioritization
5.5 Developing Effective Risk Mitigation Strategies
5.6 Evaluating and Refining the Risk Management Plan
6 Risk Management in Retail 6 classes
6.1 Introduction to Food Safety Standards
6.2 Identifying Food Safety Risks
6.3 Implementing Safety Protocols
6.4 Monitoring Food Safety Practices
6.5 Reporting and Documentation
6.6 Continuous Improvement in Food Safety
2 Advanced Strategies for Loss Prevention 6 classes
2.1 Behavioral Analysis Techniques
2.2 Supply Chain Security Measures
2.3 Incident Response Planning
2.4 Employee Training Programs
2.5 Customer Engagement Strategies
2.6 Case Studies in Loss Prevention
4 Advanced Loss Prevention Strategies 6 classes
4.1 Risk Mitigation Techniques
4.2 Fraud Prevention Frameworks
4.3 Ethical Considerations in Loss Prevention
4.4 Integration of AI in Security
4.5 Monitoring and Surveillance Systems
4.6 Community Engagement in Prevention
1 Data Mining Techniques 6 classes
1.1 Introduction to Data Mining
1.2 Data Cleaning Methods
1.3 Pattern Recognition
1.4 Predictive Analytics
1.5 Data Visualization Tools
1.6 Ethics in Data Mining
2 Fraud Detection Algorithms 6 classes
2.1 Overview of Algorithms
2.2 Machine Learning Techniques
2.3 Anomaly Detection Methods
2.4 Statistical Approaches
2.5 Real-Time Fraud Detection
2.6 Case Studies in Fraud Detection
3 Data Security Measures 6 classes
3.1 Importance of Data Security
3.2 Encryption Techniques
3.3 Access Control Mechanisms
3.4 Incident Response Planning
3.5 Data Breach Prevention
3.6 Compliance and Regulations
4 Behavioral Analysis in Fraud 6 classes
4.1 Understanding Fraudster Behavior
4.2 Psychology of Fraud
4.3 Behavioral Indicators of Fraud
4.4 Interview Techniques for Detection
4.5 Profiling Potential Fraudsters
4.6 Case Studies in Behavioral Analysis
5 Emerging Trends in Fraud Detection 6 classes
5.1 AI in Fraud Detection
5.2 Blockchain Technology Applications
5.3 Social Media Analysis
5.4 Mobile Technology in Security
5.5 Future of Fraud Detection
5.6 Innovative Detection Tools
1 Policy Framework Development 6 classes
1.1 Understanding Policy Objectives
1.2 Stakeholder Engagement Strategies
1.3 Drafting Effective Policies
1.4 Policy Communication Techniques
1.5 Monitoring Policy Implementation
1.6 Evaluating Policy Outcomes
2 Compliance and Regulatory Frameworks 6 classes
2.1 Understanding Compliance Requirements
2.2 Regulatory Standards Overview
2.3 Implementing Compliance Programs
2.4 Auditing Compliance Practices
2.5 Addressing Compliance Violations
2.6 Continuous Compliance Improvement
3 Crisis Management Policies 6 classes
3.1 Identifying Potential Crises
3.2 Crisis Response Planning
3.3 Communication During Crises
3.4 Post-Crisis Evaluation
3.5 Training for Crisis Situations
3.6 Building Resilience in Policies
4 Ethics in Policy Making 6 classes
4.1 Understanding Ethical Principles
4.2 Ethical Decision-Making Frameworks
4.3 Addressing Ethical Dilemmas
4.4 Promoting Ethical Culture
4.5 Accountability in Policy Making
4.6 Ethics Training for Policymakers
5 Policy Evaluation Techniques 6 classes
5.1 Setting Evaluation Criteria
5.2 Quantitative Evaluation Methods
5.3 Qualitative Evaluation Techniques
5.4 Feedback Mechanisms in Policies
5.5 Reporting Evaluation Findings
5.6 Using Evaluation for Policy Improvement
1 Risk Assessment Frameworks 6 classes
1.1 Understanding Risk Assessment
1.2 Qualitative vs Quantitative Methods
1.3 Risk Matrix Development
1.4 Stakeholder Involvement
1.5 Continuous Improvement Processes
1.6 Case Studies in Risk Assessment
2 Monitoring and Reporting 6 classes
2.1 Key Performance Indicators
2.2 Data Collection Techniques
2.3 Reporting Standards and Practices
2.4 Feedback Mechanisms
2.5 Risk Reporting Tools
2.6 Communicating Risk Findings
3 Crisis Management Strategies 6 classes
3.1 Crisis Response Planning
3.2 Emergency Communication Plans
3.3 Post-Crisis Analysis
3.4 Training for Crisis Situations
3.5 Building Resilience
3.6 Case Studies in Crisis Management
4 Compliance and Regulations 6 classes
4.1 Understanding Regulatory Frameworks
4.2 Compliance Audits and Reviews
4.3 Legal Implications of Risk
4.4 Ethical Considerations in Risk
4.5 International Compliance Standards
4.6 Developing Compliance Programs
5 Cultural Aspects of Risk Management 6 classes
5.1 Cultural Sensitivity in Risk
5.2 Impact of Organizational Culture
5.3 Cross-Cultural Risk Perception
5.4 Training for Diverse Workforces
5.5 Engaging Employees in Risk Management
5.6 Cultural Change for Risk Awareness
2 Technology in Loss Prevention 6 classes
2.1 Surveillance Systems Overview
2.2 RFID Technology Applications
2.3 Data Security Measures
2.4 Integrating AI in Retail
2.5 Emerging Technologies Overview
2.6 Evaluating Tech Solutions
3 Employee Training Programs 6 classes
3.1 Creating Training Modules
3.2 Role-Playing Scenarios
3.3 Measuring Training Effectiveness
3.4 Continuous Learning Culture
3.5 Engaging Employees in Training
3.6 Feedback and Improvement
4 Legal Aspects of Loss Prevention 6 classes
4.1 Understanding Retail Laws
4.2 Privacy Regulations Overview
4.3 Legal Consequences of Theft
4.4 Compliance with Industry Standards
4.5 Handling Legal Disputes
4.6 Risk Management and Legalities
5 Customer Engagement Strategies 6 classes
5.1 Building Customer Trust
5.2 Creating Loyalty Programs
5.3 Feedback Mechanisms
5.4 Personalized Customer Experiences
5.5 Engaging Customers Online
5.6 Analyzing Customer Behavior
04
Retail Law, Compliance and Age-Restricted Sales
14 chapters • 100 marks
1 Legal Framework for Retail Security 4 classes
1.1 Understanding Retail Laws
1.2 Regulatory Compliance Essentials
1.3 Consumer Rights and Protections
1.4 Legal Consequences of Non-Compliance
2 Data Protection and Privacy Laws 4 classes
2.1 Understanding Data Privacy
2.2 Retail Data Protection Strategies
2.3 Impact of GDPR on Retail
2.4 Breach Response and Reporting
3 Ethics in Retail Security 4 classes
3.1 Ethical Decision Making
3.2 Integrity in Cash Handling
3.3 Building Trust with Customers
3.4 Addressing Ethical Dilemmas
4 The Indian Retail Legal Framework 10 classes
4.1 Why Retail Staff Need Legal Awareness
4.2 Main Laws That Touch a Store
4.3 Shops and Establishments Registration
4.4 Trade Licence and Local Body Permissions
4.5 Display of Licences and Notices
4.6 Central and State Roles in Regulation
4.7 Penalties for Breaking Retail Rules
4.8 Inspectors and Their Powers
4.9 Keeping a Compliance File
4.10 Who to Ask When Unsure
5 Consumer Protection Act and Customer Rights 10 classes
5.1 Consumer Rights Under the Act
5.2 Defects, Deficiency and Unfair Trade Practice
5.3 Misleading Advertisement Rules
5.4 Product Liability of Sellers
5.5 Consumer Helpline and Complaint Forums
5.6 Handling a Notice From a Consumer Forum
5.7 Warranty and Guarantee Promises
5.8 Return and Refund Rights Customers Expect
5.9 Price Display and Maximum Retail Price Rules
5.10 Explaining Customer Rights Clearly
6 GST Billing and Invoice Compliance 10 classes
6.1 What GST Is for a Retail Store
6.2 GST Registration Basics
6.3 Tax Rates and Product Classification
6.4 Tax Invoice and Bill of Supply Content
6.5 Composition Scheme Basics
6.6 Input Tax and Why Records Matter
6.7 Billing Errors and Credit Notes
6.8 Tax Rules for Online and Home Orders
6.9 Retaining Records and Returns Awareness
6.10 Common GST Mistakes at the Till
7 Legal Metrology, Weights and Packaged Goods 10 classes
7.1 Purpose of Weights and Measures Law
7.2 Declarations Required on Packages
7.3 Selling at or Below Maximum Retail Price
7.4 Checking and Verifying Weighing Scales
7.5 Stamping and Calibration of Scales
7.6 Loose Goods and Net Quantity Rules
7.7 Short Weight Offences and Penalties
7.8 Labelling Imported Goods
7.9 Responding to an Inspector
7.10 Daily Scale Checks and Records
8 Product Safety and Standards Marks 10 classes
8.1 Why Product Safety Rules Exist
8.2 Mandatory Quality Marks on Goods
8.3 Electrical and Appliance Safety Checks
8.4 Toys, Cosmetics and Children Product Rules
8.5 Textile and Footwear Labelling
8.6 Medicines and Health Claims Limits
8.7 Counterfeit Goods and Their Risks
8.8 Withdrawing Unsafe Products
8.9 Supplier Declarations and Test Evidence
8.10 Reporting Product Safety Incidents
9 Age-Restricted Product Sales Procedures 10 classes
9.1 Products With Age Restrictions
9.2 Age Limits Under Indian Law
9.3 Asking for Proof of Age Politely
9.4 Acceptable Forms of Identification
9.5 Spotting Fake or Altered Documents
9.6 Refusing a Sale Without Conflict
9.7 Handling Adults Buying for Minors
9.8 Recording Refused Sales
9.9 Signage and Display Rules for Restricted Goods
9.10 Staff Training and Checking Compliance
10 Tobacco Sales Compliance 10 classes
10.1 Rules Governing Tobacco Sales
10.2 Ban on Sale Near Educational Institutions
10.3 Display of Warning Boards
10.4 Prohibition on Sale to Minors
10.5 Single Cigarette and Loose Sale Rules
10.6 Advertising and Promotion Limits
10.7 Health Warnings on Packs
10.8 Storage and Display Behind the Counter
10.9 Penalties and Inspection Practice
10.10 Training Staff on Tobacco Rules
11 Liquor and Licensed Product Retail Rules 10 classes
11.1 State Excise Licensing Overview
11.2 Types of Licensed Outlets
11.3 Selling Hours and Dry Days
11.4 Minimum Legal Drinking Age by State
11.5 Helping Customers Choose Responsibly
11.6 Refusing Intoxicated Customers
11.7 Keeping Stock and Sales Registers
11.8 Rules on Home Delivery and Online Orders
11.9 Transport and Storage Rules
11.10 Preparing for an Excise Inspection
12 Lotteries, Gaming and Other Regulated Products 10 classes
12.1 Which Products Need Special Permission
12.2 Rules on Lottery and Gaming Sales by State
12.3 Selling Pharmacy and Prescription Items
12.4 Selling Fireworks Safely and Legally
12.5 Selling Pesticides and Chemicals
12.6 Selling Gold and Hallmarked Jewellery
12.7 Rules for Mobile SIM and Phone Sales
12.8 Verifying Customers for Regulated Sales
12.9 Keeping Special Registers
12.10 Seeking Permission Before Adding a New Product Line
13 Data Privacy and Fair Trading Practice 10 classes
13.1 Customer Data a Store Collects
13.2 Digital Personal Data Protection Basics
13.3 Consent and Purpose of Collection
13.4 Safe Storage of Customer Records
13.5 CCTV Footage and Privacy
13.6 Fair Pricing and Advertised Offers
13.7 Avoiding Unfair Trade Practices
13.8 Ethical Selling and Honest Claims
13.9 Handling Data Requests From Customers
13.10 Reporting a Data Breach
14 Compliance Audits and Record Keeping 10 classes
14.1 Building a Compliance Calendar
14.2 Checklist for Licences and Renewals
14.3 Internal Compliance Walk Through
14.4 Documents Inspectors Ask For
14.5 Preparing Staff for an Inspection
14.6 Recording Breaches and Near Misses
14.7 Corrective Action and Deadlines
14.8 Working With Consultants and Authorities
14.9 Regular Staff Refresher Training
14.10 Reporting Compliance to Management
Certificate in Retail Loss Prevention and Safety
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