Certificate in Travel Agency Operations and Ticketing

About This Certification

A professional certification programme delivered through LAPT-accredited centres worldwide.

Course Curriculum

4 subjects • 54 chapters • 480 classes

Travel Agency Operations and Travel Documentation

16 chapters • 100 marks

1 Understanding the Travel Agency Landscape 5 classes

1.1 Exploring the Role of Travel Agencies

1.2 Establishing Interest in Sustainable Travel

1.3 Collecting Travel Information and Data

1.4 Analyzing Travel Industry Stakeholders

1.5 Applying Basic Travel Agency Terminology

2 Service Offerings and Customer Relations 5 classes

2.1 Understanding Service Offerings in Travel Agencies

2.2 Identifying Customer Needs in Travel Services

2.3 Building Positive Customer Relationships

2.4 Handling Customer Inquiries and Complaints Effectively

2.5 Applying Customer Feedback to Improve Service Offerings

3 Introduction to Global Distribution Systems (GDS) 5 classes

3.1 Understanding the Role of Global Distribution Systems in Travel

3.2 Exploring Major Global Distribution Systems Providers

3.3 Navigating the Interface of a GDS Platform

3.4 Interpreting Essential GDS Terminology and Codes

3.5 Simulating Basic Booking Operations Using GDS

4 Operational Procedures and Best Practices 5 classes

4.1 Understanding the Role of a Travel Agency

4.2 Navigating Common Travel Agency Systems and Tools

4.3 Implementing Client Interaction Protocols

4.4 Managing Daily Operations and Workflow

4.5 Applying Best Practices for Efficiency and Customer Satisfaction

1 Understanding Essential Travel Documents 5 classes

1.1 Identifying Key Travel Documents

1.2 Understanding Passport and Visa Requirements

1.3 Exploring Health and Safety Certifications

1.4 Navigating Customs and Immigration Forms

1.5 Analyzing Travel Insurance Essentials

2 International Travel Regulations and Compliance 5 classes

2.1 Understanding Global Travel Regulations

2.2 Identifying Key International Compliance Requirements

2.3 Analyzing the Impact of Government Travel Advisories

2.4 Navigating Visa and Entry Clearance Processes

2.5 Applying Compliance Knowledge in Travel Itineraries

3 Ticketing and Documentation Procedures 5 classes

3.1 Understanding Airline Ticket Types and Classifications

3.2 Exploring Fare Rules and Restrictions

3.3 Mastering the Use of Electronic Ticketing Systems

3.4 Creating and Modifying a Passenger Name Record (PNR)

3.5 Ensuring Compliance with Travel Document Regulations

4 Managing Changes and Irregularities in Travel Documents 5 classes

4.1 Identifying Common Travel Document Irregularities

4.2 Understanding Regulatory Requirements for Travel Document Changes

4.3 Revising Travel Documents for Compliance

4.4 Handling Travel Document Errors and Discrepancies

4.5 Implementing Solutions for Travel Document Issues

9 Setting Up and Registering a Travel Agency 10 classes

9.1 Business Structures for Travel Agencies

9.2 Registrations Licences and Local Permissions

9.3 Approved Agent Recognition Requirements

9.4 Tax Registration and Invoicing Basics

9.5 Choosing Premises Equipment and Software

9.6 Agency Staffing Roles and Duties

9.7 Setting Opening Procedures and Daily Routine

9.8 Supplier Accounts and Credit Arrangements

9.9 Agency Insurance and Business Protection

9.10 Launch Checklist for a New Agency

10 Booking Workflow from Enquiry to Confirmation 10 classes

10.1 Receiving and Logging an Enquiry

10.2 Gathering Complete Traveller Details

10.3 Checking Availability and Options

10.4 Preparing a Written Quotation

10.5 Securing the Booking and Deposit

10.6 Booking Components with Each Supplier

10.7 Checking Names Dates and Spellings

10.8 Issuing Confirmations and Invoices

10.9 Final Documents Pack for Travellers

10.10 Post Booking Follow Up and Reminders

11 Passport and Identity Document Checks 10 classes

11.1 Parts of an Indian Passport

11.2 Passport Validity and Blank Page Rules

11.3 Applying for and Renewing Passports

11.4 Emergency Certificates and Lost Passports

11.5 Name Matching Between Passport and Ticket

11.6 Travelling with Minors and Consent Letters

11.7 Overseas Citizen Cards and Dual Nationals

11.8 Identity Documents for Domestic Travel

11.9 Checking Documents Before Departure

11.10 Document Check Practice Cases

12 Visa Types and Application Handling 10 classes

12.1 Purpose and Types of Visas

12.2 Visa on Arrival and Electronic Authorisations

12.3 Embassy and Consulate Visa Procedures

12.4 Supporting Documents and Financial Proof

12.5 Visa Fees Processing Time and Tracking

12.6 Common Reasons for Visa Refusal

12.7 Transit Visa Rules at Connecting Airports

12.8 Visa Rules for Schengen and Other Regions

12.9 Advising Clients Without Guaranteeing Outcomes

12.10 Visa Service Records and Responsibilities

13 Health Requirements Vaccination and Insurance Documents 10 classes

13.1 Health Entry Requirements by Destination

13.2 Vaccination Certificates and Validity

13.3 Health Advice Sources for Travellers

13.4 Medication and Medical Items in Baggage

13.5 Types of Travel Insurance Cover

13.6 Reading Policy Wording and Exclusions

13.7 Selling Insurance Responsibly

13.8 Pre Existing Conditions and Declarations

13.9 Handling Insurance Claims Support

13.10 Recording Health and Insurance Information

14 Customs Immigration and Baggage Regulations 10 classes

14.1 Immigration Process at Departure and Arrival

14.2 Customs Allowances and Declarations

14.3 Prohibited and Restricted Items

14.4 Foreign Currency Carrying Limits

14.5 Duty Free Rules and Limits

14.6 Cabin and Hold Baggage Safety Rules

14.7 Liquids Batteries and Dangerous Goods

14.8 Arrival Cards and Health Declarations

14.9 Advising Travellers Before They Pack

14.10 Resolving Customs Problems Calmly

15 Health Safety and Wellbeing in the Agency 10 classes

15.1 Legal Duties for Workplace Safety

15.2 Spotting Hazards in an Agency Office

15.3 Safe Use of Screens Furniture and Equipment

15.4 Fire Safety and Evacuation Procedures

15.5 First Aid Awareness at Work

15.6 Safe Handling of Cash and Valuables

15.7 Stress Workload and Personal Wellbeing

15.8 Reporting Accidents and Near Misses

15.9 Working Safely When Travelling for Work

15.10 Safety Checklist for an Agency Day

16 Agency Records Filing and Data Protection 10 classes

16.1 Types of Records an Agency Must Keep

16.2 Customer Files and Booking Folders

16.3 Digital Filing and Naming Conventions

16.4 Retention Periods for Records

16.5 Data Protection Principles for Customer Data

16.6 Consent and Passport Copies Handling

16.7 Secure Storage and Access Control

16.8 Handling Data Breaches and Errors

16.9 Audit Trails for Bookings and Payments

16.10 Month End Records Check

Global Distribution Systems and Reservations

14 chapters • 100 marks

1 Understanding Global Distribution Systems: Fundamentals and Structure 5 classes

1.1 Introduction to Global Distribution Systems and Their Role in Travel

1.2 Exploring the Core Components of Global Distribution Systems

1.3 Understanding How Global Distribution Systems Connect Agencies and Suppliers

1.4 Navigating the User Interface of Global Distribution Systems

1.5 Applying Knowledge of Global Distribution Systems in Travel Scenarios

2 Core Functionality of Global Distribution Systems 5 classes

2.1 Understanding the Core Components of Global Distribution Systems

2.2 Navigating the Interface of Leading Global Distribution Systems

2.3 Exploring Product Offerings and Booking Options

2.4 Managing Reservations and Itinerary Modifications

2.5 Applying GDS Core Functions in Practical Scenarios

3 Advanced GDS Operations: Managing and Modifying Reservations 5 classes

3.1 Navigating Advanced GDS Interfaces

3.2 Modifying Existing Reservations in Practice

3.3 Implementing Fare Rules and Restrictions

3.4 Utilizing Special Service Requests Effectively

3.5 Troubleshooting Common Reservation Issues

4 Optimizing Travel Agency Operations through GDS 5 classes

4.1 Understanding GDS: An Introduction to Travel Agency Essentials

4.2 Navigating GDS Interfaces: Mastering Basic Commands

4.3 Enhancing Booking Efficiency: Advanced GDS Features

4.4 Analyzing Data: Using GDS for Market Insights

4.5 Applying GDS Skills: Real-world Travel Agency Scenarios

5 Reservation System Navigation and Entries 10 classes

5.1 Logging In and Securing Your Sign On

5.2 Screen Layout and Work Areas

5.3 Command Language Versus Graphic Screens

5.4 Using Help Pages and Reference Tables

5.5 Encoding and Decoding Cities and Airlines

5.6 Using Calculator and Date Entries

5.7 Reading Time and Date Formats

5.8 Common Error Messages and Fixes

5.9 Cleaning Your Screen and Ending Sessions

5.10 Navigation Practice Drills

6 Flight Availability and Schedules 10 classes

6.1 Requesting Availability by Route and Date

6.2 Reading Availability Displays

6.3 Understanding Booking Classes and Codes

6.4 Connecting Flights and Minimum Connection Times

6.5 Reading Flight Schedules and Timetables

6.6 Direct Versus Connecting Itineraries

6.7 Codeshare and Operating Carrier Displays

6.8 Seat Maps and Seat Selection

6.9 Flight Status and Delay Checks

6.10 Selecting Options for Client Needs

7 Creating the Passenger Name Record 10 classes

7.1 Parts of a Passenger Name Record

7.2 Entering Names Titles and Initials

7.3 Adding Contact Details and Ticketing Arrangement

7.4 Segment Sell and Status Codes

7.5 Adding Remarks and Received From Fields

7.6 Special Service Requests Entry

7.7 Frequent Flyer and Loyalty Numbers

7.8 Ending and Retrieving a Record

7.9 Splitting Records for Party Changes

7.10 Record Creation Practice Cases

8 Fare Display and Pricing in the System 10 classes

8.1 Fare Display Basics and Reading Output

8.2 Fare Basis Codes and Rules Summary

8.3 Pricing an Itinerary Automatically

8.4 Taxes Fees and Surcharges Shown

8.5 Alternative Pricing and Lowest Fare Search

8.6 Pricing for Children and Infants

8.7 Fare Rules Retrieval and Interpretation

8.8 Validity Dates and Advance Purchase

8.9 Price Quote Records and Storage

8.10 Pricing Accuracy Checks Before Booking

9 Hotel Car and Rail Reservations in the System 10 classes

9.1 Accessing Hotel Content in the System

9.2 Searching Hotels by Location and Rate

9.3 Reading Rate Plans and Cancellation Terms

9.4 Booking and Guaranteeing Hotel Rooms

9.5 Car Rental Searches and Bookings

9.6 Reading Car Categories and Insurance Terms

9.7 Rail Reservations and Seat Allocation

9.8 Adding Transfers and Ground Services

9.9 Integrating Non Air Segments into Records

9.10 Combined Itinerary Practice Cases

10 Modifying Cancelling and Reissuing Reservations 10 classes

10.1 Changing Names Dates and Segments

10.2 Handling Schedule Changes by Airlines

10.3 Waitlisted and Unconfirmed Segments

10.4 Cancelling Segments Correctly

10.5 Cancellation Fees and Refund Eligibility

10.6 Rebooking After Disruption

10.7 Splitting and Combining Records

10.8 Queue Messages and Follow Up

10.9 Audit History of Record Changes

10.10 Amendment Practice Under Time Pressure

11 Queue Management and Agency Workflow Control 10 classes

11.1 Purpose of Queues in Agency Work

11.2 Types of Queue Messages

11.3 Working Queues in Priority Order

11.4 Ticketing Time Limits and Deadlines

11.5 Avoiding Duplicate and Ghost Bookings

11.6 Airline Schedule Change Handling

11.7 Agency Productivity and Daily Targets

11.8 Supervisor Review and Handover Notes

11.9 Sharing Records Between Colleagues

11.10 Daily Queue Clearance Routine

12 Online Booking Tools and Direct Supplier Channels 10 classes

12.1 Online Booking Engines Versus Core Systems

12.2 Airline Direct Booking Portals

12.3 New Distribution Capability Content Basics

12.4 Aggregators and Metasearch Platforms

12.5 Comparing Channel Prices and Fees

12.6 Booking Tools for Hotels and Activities

12.7 Mobile Applications for Agents

12.8 Customer Self Service and Agent Value

12.9 Integrating Channels into Agency Systems

12.10 Choosing the Right Channel for the Client

13 Accuracy Security and Fraud Awareness in Reservations 10 classes

13.1 Common Reservation Errors and Their Costs

13.2 Double Checking Names Dates and Codes

13.3 Debit Memos and Agency Penalties

13.4 Duplicate Booking Detection and Cleanup

13.5 System Access Security and Passwords

13.6 Recognising Card and Booking Fraud

13.7 Handling Suspicious Booking Requests

13.8 Data Privacy in Reservation Records

13.9 Quality Checklists for Reservation Work

13.10 Learning from Errors and Corrections

14 Reservation Practice for Complete Journeys 10 classes

14.1 Simple Return Flight Booking Case

14.2 Multi City and Open Jaw Case

14.3 Family Booking with Infants

14.4 Group Booking with Name List

14.5 Flight Plus Hotel Package Case

14.6 Business Traveller Booking Case

14.7 Changed Booking Under Disruption Case

14.8 Special Assistance Booking Case

14.9 Timed Booking Challenge

14.10 Reviewing Your Reservation Work

Ticketing, Fares, Payments and Foreign Exchange

12 chapters • 100 marks

1 Airfare Basics and Fare Types 10 classes

1.1 How Airfares Are Built Up

1.2 Published Fares and Special Fares

1.3 One Way Return and Circle Trip Fares

1.4 Economy Business and First Fares

1.5 Promotional and Corporate Fares

1.6 Child Infant and Student Fares

1.7 Fare Basis Codes and Meanings

1.8 Fare Rules Advance Purchase and Stay

1.9 Currency of Fare and Rate of Exchange

1.10 Quoting Fares Clearly to Clients

2 Airfare Construction and Taxes 10 classes

2.1 Global Indicators and Fare Components

2.2 Mileage Based and Point to Point Fares

2.3 Normal Special and Add On Fares

2.4 Higher Intermediate Point Checks

2.5 Surcharges Taxes and Airport Charges

2.6 Passenger Service and User Fees

2.7 Fuel Surcharge and Carrier Imposed Charges

2.8 Fare Calculation Line Reading

2.9 Rounding Rules and Currency Conversion

2.10 Practice Fare Construction Exercises

3 Ticket Types Validity and Conditions 10 classes

3.1 Paper and Electronic Ticket Differences

3.2 Reading an Electronic Ticket Receipt

3.3 Ticket Number and Coupon Structure

3.4 Ticket Validity Period and Stopovers

3.5 Name Change and Endorsement Rules

3.6 Ticket Status Codes and Meanings

3.7 Baggage and Seat Entitlements on Tickets

3.8 Conditions of Carriage Awareness

3.9 Interline and Codeshare Ticketing

3.10 Explaining Tickets Clearly to Travellers

4 Ticket Issuance and Time Limits 10 classes

4.1 Pre Ticketing Checks

4.2 Name Accuracy and Document Match

4.3 Fare and Tax Verification Before Issue

4.4 Form of Payment Selection

4.5 Issuing Tickets in the Booking System

4.6 Automatic Ticketing Time Limits

4.7 Handling Ticketing Errors Immediately

4.8 Void Windows and Same Day Cancellation

4.9 Itinerary Receipts and Customer Copies

4.10 Ticketing Quality Checklist

5 Ticket Changes Exchanges and Reissues 10 classes

5.1 Types of Voluntary Changes

5.2 Same Fare Class Date Changes

5.3 Reissue Calculation Principles

5.4 Add Collect Fees and Penalties

5.5 Changes to Names and Routes

5.6 Involuntary Changes and Waivers

5.7 Upgrades and Downgrades

5.8 Documenting Exchanges in Records

5.9 Explaining Cost of Changes to Clients

5.10 Exchange Practice Scenarios

6 Refunds Cancellations and Agency Penalties 10 classes

6.1 Refundable and Non Refundable Fares

6.2 Calculating Refund Amounts

6.3 Taxes Refund and Unused Segments

6.4 Refund Application Procedures

6.5 Airline Cancellations and Passenger Rights

6.6 Cancellation Fees by Supplier Type

6.7 Agency Debit Memos and Disputes

6.8 Preventing Common Ticketing Errors

6.9 Customer Communication on Refund Delays

6.10 Refund Practice Scenarios

7 Non Air Pricing Hotels Tours and Packages 10 classes

7.1 Rail and Coach Pricing

7.2 Hotel Rate Types and Taxes

7.3 Car Rental Rates and Extras

7.4 Cruise Pricing and Port Charges

7.5 Package Pricing Components

7.6 Commission Mark Up and Service Fees

7.7 Child Sharing and Single Supplements

7.8 Group Rates and Free of Charge Places

7.9 Currency of Supplier Rates

7.10 Preparing an Itemised Quotation

8 Accepting Payments from Travellers 10 classes

8.1 Accepted Forms of Payment

8.2 Cash Handling and Counting Procedures

8.3 Card Payments and Terminal Use

8.4 Online Payment Gateways

8.5 Bank Transfers and Cheques

8.6 Deposit and Balance Payment Schedules

8.7 Receipts and Payment Records

8.8 Payment Security and Fraud Awareness

8.9 Handling Declined and Failed Payments

8.10 Payment Processing Role Play

9 Payment Reconciliation Settlement and Supplier Payments 10 classes

9.1 Daily Cash Up and Banking

9.2 Reconciling Receipts to Bookings

9.3 Supplier Invoices and Credit Terms

9.4 Settlement Cycles with Airlines

9.5 Remittance Statements and Reports

9.6 Handling Refunds to Customers

9.7 Chargebacks and Payment Disputes

9.8 Tax Invoices and Accounting Basics

9.9 Month End Control Reports

9.10 Resolving Reconciliation Differences

10 Foreign Exchange Fundamentals for Travel 10 classes

10.1 Currencies Codes and Symbols

10.2 Exchange Rates Buy and Sell

10.3 Cross Rates and Rate Margins

10.4 Reading Rate Boards and Screens

10.5 Factors that Move Exchange Rates

10.6 Currency Conversion Calculations

10.7 Forex Products Cash Cards and Transfers

10.8 Rate Guarantees and Booking Currency

10.9 Advising Travellers on Money Choices

10.10 Forex Calculation Practice

11 Forex Regulation Compliance and Authorised Dealers 10 classes

11.1 Foreign Exchange Management Rules in India

11.2 Authorised Dealers and Money Changers

11.3 Limits for Travel and Other Purposes

11.4 Liberalised Remittance Scheme Basics

11.5 Know Your Customer Documents for Forex

11.6 Tax Collection at Source on Overseas Spend

11.7 Record Keeping and Reporting Duties

11.8 Anti Money Laundering Awareness

11.9 Spotting Suspicious Forex Requests

11.10 Compliance Practice Scenarios

12 Processing Forex Transactions and Customer Advice 10 classes

12.1 Receiving a Forex Request

12.2 Verifying Identity and Travel Documents

12.3 Calculating Rates Fees and Totals

12.4 Issuing Currency Notes and Travel Cards

12.5 Telegraphic Transfers for Overseas Payments

12.6 Encashment of Unused Currency

12.7 Checking Notes for Authenticity

12.8 Cash Limits and Safe Storage

12.9 Forex Receipts and Daily Reports

12.10 Advising on Safe Money Handling Abroad

Business Travel and Corporate Accounts

12 chapters • 100 marks

1 Business Travel Market and Corporate Travel Management 10 classes

1.1 Nature of Business Travel

1.2 Business Travel Versus Leisure Travel

1.3 Types of Business Trips and Travellers

1.4 Corporate Travel Agency Models

1.5 Travel Management Companies and Their Role

1.6 Roles in a Corporate Travel Team

1.7 Business Travel Trends and Technology

1.8 Key Industry Terms Used by Corporates

1.9 Indian Corporate Travel Market

1.10 Career Paths in Corporate Travel

2 Corporate Client Needs and Travel Policy 10 classes

2.1 Understanding the Client Organisation

2.2 Components of a Corporate Travel Policy

2.3 Approval Levels and Travel Grades

2.4 Fare Class and Hotel Category Rules

2.5 Preferred Supplier Programmes

2.6 Advance Booking and Cost Control Rules

2.7 Policy Compliance and Exceptions

2.8 Writing Policy from Client Interviews

2.9 Communicating Policy to Travellers

2.10 Reviewing and Updating Policies

3 Setting Up and Onboarding Corporate Accounts 10 classes

3.1 Account Opening Documents and Checks

3.2 Credit Terms and Limits

3.3 Service Level Agreements

3.4 Traveller Profiles and Preferences

3.5 Cost Centres and Project Codes

3.6 Approval Workflow Configuration

3.7 Account Manager and Contact Points

3.8 Implementation Plan for New Accounts

3.9 Training Client Staff on Booking Tools

3.10 Account Launch Checklist

4 Booking Business Travel Efficiently 10 classes

4.1 Receiving and Validating Booking Requests

4.2 Booking Flights Within Policy

4.3 Hotel Bookings Near Meeting Locations

4.4 Ground Transport and Airport Transfers

4.5 Rail and Domestic Travel Bookings

4.6 Multi Stop and Last Minute Trips

4.7 Booking for Executives and Groups

4.8 Using Online Booking Tools and Mobile Apps

4.9 Amendments and Cancellations for Business

4.10 Booking Quality Checks

5 Corporate Fares Deals and Supplier Agreements 10 classes

5.1 Corporate Fares and Negotiated Rates

5.2 Airline Deals and Volume Incentives

5.3 Hotel Programme Rates and Rate Audits

5.4 Car and Ground Transport Agreements

5.5 Loyalty Programmes and Traveller Benefits

5.6 Comparing Supplier Offers

5.7 Tracking Deal Usage and Compliance

5.8 Renewing and Renegotiating Agreements

5.9 Using Data to Support Negotiation

5.10 Savings Calculation Practice

6 Invoicing Billing and Payment for Corporate Accounts 10 classes

6.1 Corporate Billing Cycles

6.2 Central Billing and Lodge Cards

6.3 Individual Pay and Expense Claims

6.4 Tax Invoices and Goods and Services Tax

6.5 Itemised Invoices by Cost Centre

6.6 Credit Control and Overdue Accounts

6.7 Handling Billing Disputes

6.8 Reconciling Supplier Costs to Invoices

6.9 Refunds and Credit Notes for Corporates

6.10 Billing Accuracy Checks

7 Traveller Care and Duty of Care 10 classes

7.1 Employer Duty of Care Principles

7.2 Traveller Tracking and Location Awareness

7.3 Risk Ratings for Destinations

7.4 Pre Trip Security and Health Briefings

7.5 24 Hour Emergency Support Procedures

7.6 Medical and Evacuation Arrangements

7.7 Crisis Communication to Clients

7.8 Women and Solo Traveller Safety

7.9 Travel Insurance for Corporate Travellers

7.10 Post Crisis Review with Clients

8 Management Information and Account Reporting 10 classes

8.1 Key Business Travel Measures

8.2 Spend Reports by Department and Route

8.3 Policy Compliance Reports

8.4 Savings and Cost Avoidance Reports

8.5 Carbon Emissions Reporting for Travel

8.6 Using Spreadsheets for Travel Data

8.7 Presenting Findings to Clients

8.8 Identifying Trends and Opportunities

8.9 Forecasting Next Year Travel Spend

8.10 Report Preparation Practice

9 Meetings Incentives and Corporate Events Travel 10 classes

9.1 Group Travel for Corporate Meetings

9.2 Conference Delegate Travel Arrangements

9.3 Incentive Travel Basics for Companies

9.4 Managing Group Flight Blocks

9.5 Group Hotel Allocation and Rooming Lists

9.6 Delegate Registration and Travel Forms

9.7 Transfers Schedules and On Site Support

9.8 Managing Group Changes and No Shows

9.9 Cost Control for Group Programmes

9.10 Corporate Group Booking Practice

10 Corporate Account Relationships and Retention 10 classes

10.1 Regular Account Review Meetings

10.2 Measuring Client Satisfaction

10.3 Handling Complaints from Corporate Clients

10.4 Proactive Cost Saving Advice

10.5 Cross Selling Services to Existing Accounts

10.6 Managing Client Expectations

10.7 Working with Procurement Teams

10.8 Responding to Tenders and Proposals

10.9 Retaining and Growing Accounts

10.10 Account Plan Preparation

11 Technology and Automation in Business Travel 10 classes

11.1 Corporate Booking Platforms

11.2 Expense Management Integration

11.3 Mobile Check In and Itinerary Apps

11.4 Automated Policy Checks and Approvals

11.5 Virtual Payment Cards for Travel

11.6 Data Security for Corporate Travellers

11.7 Using Dashboards for Account Management

11.8 Managing System Errors and Downtime

11.9 Evaluating New Travel Technology

11.10 Technology Selection Exercise

12 Corporate Travel Compliance Sustainability and Quality 10 classes

12.1 Legal and Tax Rules for Business Travel

12.2 Visa and Work Permit Awareness for Business

12.3 Contract Terms for Corporate Agreements

12.4 Sustainable Business Travel Policy

12.5 Choosing Lower Emission Options

12.6 Internal Quality Audits of Account Work

12.7 Service Quality Measures and Targets

12.8 Handling Errors and Corrective Action

12.9 Ethics Gifts and Conflict of Interest

12.10 Continuous Improvement for Corporate Accounts

Certificate in Travel Agency Operations and Ticketing

TRV-C02
400 total marks
Travel and Tourism Centres

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Certificate in Travel Agency Operations and Ticketing

About This Certification

Course Curriculum

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Certificate in Travel Agency Operations and Ticketing

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

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